Sanchez Dropbox Community Moderator

@"Håvard D.", thanks for chiming in. I’m sorry that this is still an issue for you. Have you submitted a support ticket? If not, I’d ask that you do that, so we can have an agent take a closer look, and get your case details to our specialists if necessary. I also would like keep an eye on your ticket, so please let me…

@"Brandon B.1", thanks for filling me in. I’m sorry that you’re experiencing this. Can you tell me if our team has sent your ticket to our mobile specialists? @"kirksel", have you submitted a support ticket that I can check on for you? Cheers

Thanks for the extra details, @"SandersKev". This is sounding more and more like a Microsoft issue, but let’s go ahead and put you in touch with our support team for further investigation. You can submit a support ticket here, and then let me know your ticket number so I can make sure to get someone on it right away! Cheers

@"stephersla", welcome to our community! Are you experiencing this issue on an iOS device or on a Mac? Can you please check to make sure that you’re fully up to date? * iOS is currently on version 11.2.5 * MacOS is 10.13.3 * Dropbox mobile app for iOS is 82.2 * Dropbox desktop app is currently 43.4.49 There is a very good…

Hey @"Memories23", welcome to our community! I’m sorry to hear about this, and I would like to put you in touch with one of our support agents for assistance. By writing in to our team, our agents can access certain details of your account and help with some more account-specific troubleshooting. You can submit a support…

Hey @"SandersKev", welcome to our community! Sorry to hear that you’re experiencing this, so let’s take a look. Can you tell me what has changed on your phone recently? Has there been an update to the operating system (Android) or the document editor you’re using? Does this happen with all excel files? Are you using the…

Hey everyone, As we’ve mentioned earlier in this thread, our team is looking into the Open With option having gone missing from the ellipsis icon’s⋮options. In the meantime, you can use the alternate method for getting an Open With option (solution posted by our own rodrigo_dbx). wrote: While we figure out why the option…

Hey @"Brandon B.1", Sorry to hear that. What changed with you setup since the last time it all worked? Have you changed your device or operating system? Did our support team send your case to our mobile team for review? In any event, let me know how this goes. Thanks!

Hey @"cohenben", welcome to our community! To be honest, this sounds like some kind of connection issue on your end. This could be an actual issue with your internet service, or some kind of application that's interfering with the download, and causing it to time out. * What message or error do you get when the download…

Hey guys, I’m happy to report all your feedback to the team. As you know, this is how our product currently works. I understand your concerns, I appreciate your suggestions, and I assure you that they are all considered by our devs. Thanks

Hey @"Anicestorm" & @"Eja99", I think we should go with @"Jay"’s suggestion, and get your cases into our support system for further review. If you haven’t already done so, please submit your tickets here, so our team can take a closer look. Thanks!

Hey @"Jongcruz", welcome to our forum! Our app is capable of moving your Dropbox folder to a new location, including a different physical drive. However, the file system on that drive must support extended attributes. Have a look here for more info. Cheers [This thread is now closed by moderators due to inactivity. If…

Hey @"lifeinthesound", welcome to our community! What version of iOS is your iPhone on? Current stable version is 11.2.5, so if you’re not on that, please update to it. Also, please make sure that you are using the latest version of our app (82.2) too. Now, let’s check a couple of things:* does this issue occur with all…

Hey @"Eja99", welcome to our community! Has this just started happening? Can you make sure that your iPad is running the latest version of its supported OS (11.2.5 for newer devices), and that you’re on our latest app, version 80.3? I would also see if there’s an update for your mobile Office suite. Have a look at the…

Hey again, @"Wisdor", Thanks for getting back to me with that. When you get a chance, try the bad file check link that @"apraetor" provided, and let us know. If you’re still experiencing the issue after that, we’ll need to put you in touch with our support team for further troubleshooting. Cheers! [This thread is now…

Hey @"Wisdor", welcome to our community! Does this just happen on Macs? When the sync is stuck, do you get any messages or errors? Are your Macs running updated versions of MacOS? Are they running the latest version of our desktop app, 42.4.114? Have a look at this article for some common issues and solutions for stuck…

Hey @"Benjaminhamrah", welcome to our community! Can you give me some more specifics about this? Screenshots of the errors or other messages would be helpful too. Are you running our latest mobile app, 80.2? What version of iOS is your iPad on? Let me know. Thanks! 

Hey @"jay h.5", welcome to our forum! Yeah, as noted, our team is looking into this. In the meantime, you can use the methods described above to open your files with the apps of your choice. Cheers 

Hey @"Luc_W", Yes, you can opt out of betas! Go to our app’s settings on your Android, look for Early Releases, and tap on it. You should be taken to a page allowing you to opt out. Once you do that, you’ll only be updated with stable versions :wink: Have a great weekend!

Hey @"Luc_W", I’ve just updated my Android device to version 78.2 of our app, and indeed the open with option is missing, so there’s no need for you to troubleshoot any further on your Pixelbook. My colleagues have informed me that you’ve also submitted a support ticket, but I’ll see what I can find out about this too. And…

Hey @"Luc_W", Are you still missing the Open with, etc.? This sounds like something that can happen when using a beta version of our app. Can you check the setting in our app and let me know what version you’re on? Let me know, and we’ll go from there. Thanks!

Hey @"JuliesHeart", So, you want to keep the Dropbox folder that’s syncing to your account, on your computer, and have another copy on your external hard drive? If this is the case, you’ll need to search for some backup software solution that will back up files from your computer to the external, automatically. Something…

Hey @"raech", welcome to our community! I’m not able to recommend specific third-party apps, but I can give you some pointers. It sounds like your device doesn’t have the capability to open/play the file you’ve downloaded. So, you need to see what king of file it is, and then look for an app that can handle it. If you are…

Hey @"Anand_Jain", welcome to our community! If your files don’t have any Dropbox icons on them, then you’re probably looking at the wrong folder. So, click on the small Dropbox icon in your system tray/menu bar (next to the time), and then click on the small folder icon. This will open your local Dropbox folder, which is…

Hey @"Vyacheslav", welcome to our forum! In the event that the Dropbox app cannot find the Dropbox folder, it will not delete your online files. If the Dropbox folder is available for the app to access, then if files are missing from that folder, they will be removed from your online account. Keep in mind that if you…

Hey @"chuen55", If you’re on a Plus account that you’ve had for a while, you can keep the type of extended or unlimited version history feature when you upgrade to Professional! Keep in mind that if at any point your account is downgraded, the old version history option will be lost, and you’ll be subject to the new…

Hi again, everybody, I’m sorry to hear that you’re still experiencing this issue, and again I ask that you submit a ticket here for further investigation. This helps our team to keep track of all individual occurrences, and notify you directly when there’s any news. Thanks! 

Hey @"binbreakdown", thanks for telling us about your solution. Not sure that what you’re after will ever be an option, but I’ll let our team know so they’re aware Cheers! [This thread is now closed due to inactivity. If you have a similar or new question, you can ask here]

Hey @"James B.27", welcome to our community! That’s a great idea! I can see how this would come in handy :wink: I’ve moved your post here, so our team can have a look at it. Cheers

Hey @"Shelby W.", I’m glad that you got this taken care of! I’d be interested to know how you fixed this. Let me know, if you have a chance :slight_smile: Cheers