Sam DBX Dropboxer

Hi everyone, Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190). You can check our releases here, and we'll keep you informed on the progress. Thanks, Sam

Hi everybody, Appreciate your comments here. We’d like to share some key takeaways from this discussion. If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account: * Dropbox Basic users can be logged into up to three devices at a time. * Dropbox Plus, Family,…

Hi both, This should be fixed in our next iOS app update (v360), which is due in a few weeks. You can check our latest version in the What’s New session. Let us know if you have any issues then. Thanks, Sam

Hi everyone, Jumping in to clarify a few things: Our Stable Build 188.4.6302 updated Windows shortcuts to directly point to the Dropbox folder, as the current ones no longer open or add files to it. * Users who have shortcuts originally created by Dropbox, should have no problems. * In some cases, if you copied, renamed or…

Hi everybody, We’d like to provide an update on this topic: Keep in mind that you can completely hide the Recents section with the new modular home layout on mobile: 1. Open the Dropbox mobile app. 2. Tap the customize icon (artist palette) 🎨 3. To add or remove a default section, tap the toggle next to Recents, Starred,…

Awesome, thanks for confirming @"maireadsullgolf" !

Hi everybody, Our team has made some changes, so please let us know if you're still having issues. To clarify: there is no data corruption (i.e., we are not treating the sheets as a range within a single file). This behavior seems to be our Google editor deprecation banner "hiding the sheets tab," and we'll be adjusting…

Great news, thanks @"Tobias Meier" for clarifying as well. 

Hi everyone 👋🏽 Our team has implemented a fix. Can you let us know if you're still having issues? Thanks, Sam 

Hey @"MBernhardt" , users should ''opt in'' for Beta services, as they are subject to additional terms. Once you ''opt in'' or update to Dropbox Backup Beta, then you can’t roll back to the previous version. Hope this info helps!

Hi @"MBernhardt", if you want to move to Dropbox Backup Beta, you will need to delete and re-enable Backup for all your devices (if you have more than one). Also, good to note that you won't be able to roll back to the previous version once you update. Hey there as well @"mathydv". Unfortunately, I can't speak for our…

Hey @"MBernhardt", This should be available in Dropbox Backup Beta. You can find more in here. Sam

Hi there @"mathydv" and @"MBernhardt" 🤚🏽 Sam from the Community here, checking if this is the feature you might be looking for? If you go to https://www.dropbox.com/backup/all, you can edit the names either by using the menu ellipsis or the Rename prompt at the top. Let us know,

Thanks for the feedback @"T_R" and @"Annie P", This seems to be a separate issue then. @"T_R" , I can see that you're already in touch via email. @"Annie P" if it's okay with you, we can redirect to email support as well, so we can gather all info safely. Thanks! Sam 

Hi everybody, On November 28, 2023, from 5:00 PM (Pacific) until Nov 29, we had scheduled maintenance that limited Dropbox access for a short period. This should be completed now. Can you let us know if you're still having issues? Thanks, Sam

Hi @"perspicacity888", Sam from the Community here! We use this initial page to customize our users' onboarding experience based on their future usage and processes, so we can adjust and provide better service ahead of time. However, we do appreciate your feedback. Sam

Hi @"claudia silva", Thanks for reaching out 👋🏽 Could you please try @"Vicker"'s suggestions: relaunching the Dropbox app and restarting your computer as well? PS: this temporary error happened on the Backup page, so if you're having problems with a specific folder, it may be a different issue. Here are a…

Hi Everybody, We experienced a temporary issue where some users were unable to access their backup folders. This should be fully resolved now, and no files were lost. Let us know if you have any issues, Sam 

Hi there @"namnguyen0690" and @"CosmicPlumber" , Our team is aware of your support tickets, unfortunately we don’t have a resolution timeline for these requests, but we’re working on it. We do appreciate your patience, Sam 

Hi all, If you are seeing or experiencing issues with a remote management access by Dropbox Inc, please reach out to our support team, as we’ll need to check private information like the serial number and/or SN ID of the device. Thank you, Sam 

Hi everyone, Here is some key info on cancelling accounts and refunds: If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum. Go to…

Hi @"No_Icons_No_Dragon", thanks for the feedback. Our team is still working on the Team's folders previews, and we'll update everyone once we have solid news. Hi there as well @"pedroms", just a heads up that the recent adjustments were made targeting File Provider users, if you want to opt in (if you haven't done so)…

Hi all, The ability to import files directly from Google Drive is back and working as expected. Let us know if you still have issues. Thanks, Sam 

Hi everyone, Sam from Community here 👋🏾 Just a heads up that the option to import directly from Google Drive is currently not functioning. Our team is working on a fix, and you can check the status in here. We'll keep you updated. Sam

Hi there @"pedroms" ! Have you tried installing our most recent Beta Build 186.3.6103 ? Let me know if it works for you. Sam 

Hi @"Joetta Rodriguez" and everyone, An update here for us: We passed Salesforce approval and the latest version (1.618) is listed publicly on this page: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000000prqLEAQ&tab=d If you are a Salesforce Admin, you can upgrade the package to 1.618 to resolve the…

Hi everyone, This is Sam from the Community team 👋🏽 Just to let you know that our team is actively working on this issue, and we should have an update soon. Thanks for your patience so far, Sam 

This is Otis. I like this picture because it truly describes his personality: cranky 😒

Hi again @"CharlotteR", Got your feedback (and @"HappyTales" )regarding our Team's folders previews, thank you. I'll pass it on to the team and keep you updated here as soon as I have news.

Great news @"Rzei" 😃