Rogaa Collaborator | Level 8

Regarding your question about the view-only in shared files , they are actually automatically available in the Desktop App just like in the web browser. And to keep you updated for real time changes made in the view-only files , you can opt in on your Notifications under Settings for sending you emails everytime there are…

Hi Abdullah, You might find this article helpful as well: Why am I experiencing issues downloading large files from Dropbox? When you download large files, folders, or collections of multiple items from your Dropbox account, you may receive a warning that the download will take a long time, based on your current internet…

Hi there, Have you tried Dropbox Paper though?

So all these 38k images are stored in your mobile device , and once they are all backed up on Dropbox, you will delete them to make new room for new ones. May i know how many members you have with your Family plan? Thank you

Hi, Did you try going to your applications and uninstalled the app? And reinstall by clicking this link: www.dropbox.com/install Hope this helps

May I know if you would like to do a 30 day trial in any of our plans (cancellable within 30 days to avoid being charged) so that you can access the files in your Dropbox account instead, and downloading will be much easier because you can just use the file syncing feature instead in which you can sync the files to be…

We apologized if this is giving you a hard time to download the files. Though let me ask you if you don’t have a Dropbox account right?

For sending large video files, it is really best advised if your client uses the Dropbox Transfer feature rather than the usual sharing via a link. So just to clarify, you are a non-Dropbox user , correct?

I see. Were you downloading the files like all at once or did you try to download them in few batches especially those under 10gb and then with the 10gb file, you download it just by itself and see what happens. Thank you

Hi Abdullahhsidhu, May I know if you are able to access the shared files through your Dropbox account? And may I know what type of Dropbox plan are you subscribed into? Thank you

May I know what plan did you purchase ? Is it the Family plan 2,000GB (shared plan space with up to 6 members) ? Thanks

Hi there, Did you mean that all your files stored on your Dropbox online account will be shared to your wife’s own account so you can work together on those files? And vice versa as well, like your wife may be sharing files with you ? If that is the case, your 2GB may not last for long as it will take both of your storage…

Got it. If she is subscribed to one of our personal/individual plans like the Plus plan 2,000 , you might be interested to get a Family plan instead that allows you to share the 2,000 space with up to a maximum of 6 members in the Family , so you can get a bigger space for yourself while maintaining your existing…

Hi Pw37, May I know if your wife has the same free plan as yours or she is on a paid plan? Regarding your intent to link your own Dropbox account with your wife’s laptop , she needs to logout from her Dropbox account on the Desktop App so you can log in yours. Once logged in, the system will now detect your account and…

Hi angelahaley, By purging did you mean that you wanted all your phone’s photos/videos be automatically backed up to your Dropbox cloud and that you can delete the original files from your phone to free up your mobile’s storage space and give room for new ones? Let me know if that is the case. Thank you

Hi Sillebille, When you say by resetting your camera uploads, are you trying to enable your phone’s camera upload in Settings so you can automatically backup either your existing phone photos/videos or just upcoming new ones? Let me know if that is the case. Thank you

Hi Shaz35, May I know if you have the Dropbox Dekstop App installed in any of your devices and is logged in automatically to your Dropbox account? Or if you have the Dropbox Mobile App installed and logged in on your mobile device? Because you can actually obtain the verification codes in the notification section of the…

Hi mdunk, To find out what email address was used or associated with your Dropbox account that got charged with the monthly $11.99 subscription , kindly click this link and fill out the blank fields provided and hit on Submit. So long as the information you provided are all correct ( like the transaction id must be 12…

Hi 22ratcat22, I glanced upon your issue and i was able to stumble up on youtube that shares the same sentiment as yours, you might like to click this youtube line as it provides a detailed visual guide on how it gets resolved : https://m.youtube.com/watch?v=I3qnt-n4JU4 . What he/she did was just to unlink the device the…

Hi Mari101, good day to you. You can try to follow these steps below on how to delete your back up files on the Desktop App: Delete your computer backup To delete your computer backup: Click the Dropbox icon in your taskbar (Windows) or menu bar (Mac). Click the Sync and Backups tab. Select the backup you’d like to delete.…

Good day @"carlosfpardo", I am just wondering if this addresses your issue by logging in to your Dropbox account on the web browser and click this link : https://www.dropbox.com/account/connected_apps . Under "Default Editing Apps" , you can select how you’d like each file type to open in Dropbox, like with Word docs if…

Hi @"Cla11" , Good day to you. You may want to check your yahoo settings to find your blocked list on Yahoo. You may head into your Settings, locate the Security and privacy section and a list of blocked email addresses will show up there. If you see an email like this : no-reply@em-s.dropbox.com , please remove this email…

That’ great to know. If one of your accounts is on an Enterprise plan, you actually have the 24/7 phone support so please take advantage of that option you have. You can ask a Dropboxer here to help you so you will be messaged personally if they need to obtain your email or phone number if needed. Hope this helps

Hi there, I just tried it on my iPhone and it seems it’s working. What i did is to highlight the link from the URL field and you will see a pop up menu to copy, paste, share, etc. I clicked on Share and chose Dropbox to save it in a folder i want to put all my URL links stored for future use. Hope this helps

Hi there, You can also refer on this post from some user the same question you are raising. Hope this helps : https://www.dropboxforum.com/t5/Delete-edit-and-organize/Saving-Files-from-Safari-to-Dropbox-App-iPad-and-iPhone/td-p/452878

Hi there, Do you mean accessing the app from your phone or the app from your computer? Thank you

Hi there, Chances are, you may just have entered a wrong password. What you can do instead is to click this link: www.dropbox.com/forgot . Then enter your email address and follow the instructions sent to your email. Once resetting your password, you can now log in using the new password and please make sure to click on…

Hi there, May I know if your personal account is subscribed to a paid subscription, or currently on a Basic free plan? Chances are, while on a Basic plan, the number of devices that can be linked is only limited to 3. That might be the case if the personal plan is indeed on Basic. To find out how many devices are currently…

Hi there, may i know what is the error message when you tried to upgrade? Thanks

Hi there, If you said you upgraded to the 30 day trial you will really not see a record in your bank. You can click this link to check if your trial has been successful: www.dropbox.com/account/plan . If you see that your plan is already on Essentials then you are able to upgrade to the trial already. Hope this helps