Rogaa Collaborator | Level 8

Hi there. One reason why upgrading to a higher plan gives an error message is when the current payment method that is stored in your account is not updated ( could be that it is already time that the expiration date needs to be changed, etc). When you tried to upgrade to the Business-Plus, did it let go all the way to the…

Hi there, may I know if you already tried using your Phone support option to contact Dropbox? You can go to your Admin Console, then go to Help, and then you see a Phone number field just input your phone number and request for a call. As long as you call during business hours they should be able to call you right away.…

Good day, Can you go to your Dropbox account by clicking your Avatar (person icon or name initials ) on the top right corner of your account screen and then click on Settings. Under settings, choose Apps , do you see your Google account linked or connected with Dropbox? Is it showing the same Google address? They must have…

Hi G.V. When you download and install the Dropbox desktop app, two things are added to your computer: * The Dropbox folder in File Explorer (Windows) or Finder (Mac) * The Dropbox icon in your taskbar (Windows) or menu bar (Mac) So aside from the Dropbox Icon, you can go to your File Explorer or Finder (Mac) where you will…

Good day, if you noticed the red banner on the top most corner of your screen ( as shown in screenshot), you were encouraged to resubscribe to the 3TB plan since you went over your current storage space. May I know if you did choose a 3tb plan instead of a 2TB Plus plan? Hope this helps. 

Hi there, What you can actually do is once you have enabled your Camera Uploads to "On", and when all the photos are uploaded to your Dropbox Online account, the photos are stored in a Default folder called "Camera Uploads". You can transfer them in a separate folder once the photos are all uploaded…

Hi there, Can you try and follow these steps : https://www.dropbox.com/apps/google_suite Hope this helps Thanks

Hi there, Did you try to open your Dropbox Mobile App and restored your Apple Purchases there? If you claimed you have done that already kindly update your Dropbox app from the App Store, and follow the steps again. https://help.dropbox.com/billing/subscription-error-mobile Hope this helps. Thanks

Hi there, May I know if you are trying to purchase or upgrade to the Plus plan? If yes, can you check the screenshot that you just sent showing the red banner on the top saying that your syncing is currently stopped, and you may resubscribe to the 3 TB plan to resume syncing. Have you tried upgrading to the 3 TB plan? I…

Hi there, You can click on this link to set up the Default Sharing Settings to "View Only" https://www.dropbox.com/account/sharing Hope this helps

Hi there, Most likely, your work email is already associated with a Dropbox account. To be able to check your your Dropbox account associated with the work email address, you can try to gain access by clicking on this link: www.dropbox.com/forgot and type in your work email address and click on Submit. You will be provided…

Hi there, If you said that you don't have a Dropbox account, and that person attempting to create an account using your information, as long as it is you who received the verification email, and was able to even change the password, then that is one good indication that the impostor is not able to receive the verification…

Hi Riyadh, From what I know, American Express has a certain required spending amount for you to be able to avail of the 40% discount, and that , if I am not mistaken, at least $100.00 minimum purchase. So in this case, say if you subscribe to a Plus plan which is priced at $119.88 a year, that goes to show that you will…