Rich Super User II

@"m74" wrote:This worked. But it is a very old account that I no longer have access to So how do I cancel it without having to log into the account (I do not have that email any longer so I can not reset the password). Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and…

@"kllebeau" wrote:I have an unauthorized charge on my debit card. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…

@"m74" wrote:I have a basic account that I want to keep, but I am being charged $13.02 for an account that I can not find and can not get anyone to help me find it so I can have it canceled. You can use the credit card charge lookup tool to identify the account you're being charged for.

@"SimonThursday" wrote:It is only Folders that have nothing in that are deleted. I can find nothing to tell me about the version history on empty folders If it's the same folders being deleted, but a text file in one of them and see if it still gets deleted. If it does, look at the version history of that file to see which…

@"andy03" wrote:When I upload the same 1gb via the dropbox app, it crawls at ~200-400 kb/s, taking over an hour to upload! You can't really compare the upload speed on the website to the speed of the Dropbox app. There's a lot more going on during a sync than a simple upload. Each file you sync is hashed, compressed, then…

@"Lifesavingsfinancial" wrote: I just checked the path and it looks like it is right now The process isn't instant as it has to verify and move each file. It was probably still in process when you sent the original message.

@"luifefm" wrote:I can’t log into my Dropbox account because I can’t remember the password and the email associated with that account no longer exists ... * https://help.dropbox.com/account-access/lost-email-access

@"brendamata" wrote:I newly bought a Dell computer which comes with 2TB of space in my Dropbox account, could some let me know how to activate it? * https://help.dropbox.com/storage-space/dell-promotion Make sure you use the Dropbox application that's already installed on the computer. If you install Dropbox yourself, you…

@"Icemanx1959" wrote: If Dropbox would upgrade their free storage like apple ( 50gbs ) then maybe it will be used because people doesn’t have the money to buy or give away for storage this is why I don’t use Dropbox anymore if you would up the storage space that will help a lot of people that can’t afford to buy storage…

@"Mcbee" wrote:My account 2 factor phone number is not mine. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure…

@"robertskr_capitol" wrote:I see my folders/files in File Explorer in Windows but when I try to open them I get errors similar to files not found or that they are corrupted. Have you tried to mark a file as Available offline and then open it?

@"sactec" wrote:I have a Dropbox Basic account. I believe I have 3 GB free storage but when I log in it shows 103.25 GB. Is that correct and why? What does your breakdown show for regular, shared, backup, etc., when you look at your Plan page? Have you checked your backups?

@"allanaust" wrote:Hi we have been charged $239.56NZ dollars for an account we would like to close. However it is associated with an old email address that no longer exists ... You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums,…

@"blackpa" wrote:... need to speak with someone regarding my dropbox acct. The most effective way to explain my issue is to speak with someone from your office. Phone support is available to Dropbox Business customers and it's handled via a callback initiated through the admin console on Business accounts. All others can…

@"Lifesavingsfinancial" wrote:I have moved my Dropbox path to my D drive because it was making my computer super slow. Now, how do I remove the files from my C: drive without deleting them in dropbox? Did you use the option in Dropbox Preferences to move the Dropbox folder? If so, it automatically moves your Dropbox folder…

@"Sammy19" wrote: ... I have also spoken to your support team which says my problem has been solved but has not as I’m still being charged. What is your ticket number?

@"Battista Granato" wrote:Il sistema invece mi segnala continuamente “Effettuare upgrade per ottenere più spazio, 15.3 GB di 15.8 GB di archiviazione utilizzati”. * https://www.dropbox.com/backup/all

@"mlon" wrote:Since we are not moving anyting (no new drives etc.) but we like to standardize all the workstations to have the same Dropbox path. What you're trying to do really isn't supported by Dropbox (change an existing drive letter while Dropbox is installed on that drive) and it has no way to make such a change.…

@"RGW44" wrote:I am getting this message when trying to open files, not previewing .... That is the expected behavior in the app now. Tapping a file will first preview it. You then need to select "Open with..." from the ellipsis (three dots) menu. See this thread for more information.

@"mlon" wrote:What will happen if i turn off the Dropbox app, change the drive letter and turn the app back on? Will it find the Dropbox folder now located in X:? Best case scenario is that it would simply prevent Dropbox from working as it wouldn't be able to find the Dropbox folder. Worst case scenario is it would see…

@"choppa_adam" wrote:I accepted an invite to teams account but accidently selected merge. Now my account has moved under the company invitation. How do i unmerge? You can't do it. Only the team admin can. They need to convert your account back to an individual account. It's very important that they don't just delete you…

@"Rachel L." wrote:How do you properly exit the app when you can't access the avatar you use to bring up the "Quit" menu? CTRL-left click the icon and you'll access the legacy menu, which you can use to exit the application.

@"Fmolyneux" wrote:This is not urgent, I just want to talk to someone in charge of my account who can answer some questions for me Phone support is only available with a Business account. If you have a Business account, you can initiate a call-back via the Help option in your Admin console. Otherwise, you can find the…

@"4Dave" wrote: ... want my wife to be able to upload her pictures to her own “Camera Backup_wife” folder ... If you're sharing a single account (which is against the terms), no, that's not possible. Any device attached to your Professional plan will all upload to the same Camera Uploads folder. The Basic, Plus and…

@"BanditBandit23" wrote:If it's a SHARED folder, wouldn't it have to alert the other owner(s) about the deleted files? No. Or would it just delete them on my end so I no longer have access PLUS just not delete it on her end, so she still has access? If you delete a file in a shared folder, it's deleted for everyone that's…

@"xiix" wrote: When my mum joined through my referral not long ago, it worked through her phone and that wasn't an issue. Downloaded onto her phone. Nothing to do with downloading to a laptop. I don't know how that could be as it clearly states "desktop app" on the documentation, and it has always required an install on a…

@"kkb7" wrote:When deleting files in the "deleted files" area, how do you select "all" without clicking on each individual one? There is no Select All, but you can select one then Shift-click to select another and it will select all in between.

@"Arirat banpavichit" wrote:I have my Dropbox account and data already. However I paid to another e mail without data. How can I transfer my data You can use a shared folder between the accounts to move files from one account to the other. * https://help.dropbox.com/share/share-with-others

@"ischorr" wrote:Probably not a question for the community, and I probably know the answer - but are there any plans to offer a plan between Basic and Plus? Dropbox doesn't disclose plans such as this. They have trialed smaller plans many times in the past, and they never seem to last last long.

@"xiix" wrote: Also the person I sent link referral to has literally joined it through my referral and we haven't received free extra storage. How do we go about resolving this? He even downloaded the app..no such thing as confirming email. So confused Did they install the Dropbox application on a unique computer? Mobile…