Rich Super User II

@"tedwalker125" wrote:So I would have one personal and 2 separate business accounts all running through the desktop app? You can create a second business account, but you can't link it to another business account like you are with your current accounts. You can only link a single personal account with a single Business…

@"djs3" wrote:We have had a $119.88 charge for Dropbox come out of our bank from nowhere. We do not have a Dropbox account You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best…

@"ShirleyRI" wrote:I'm trying to replace a pdf file with an updated pdf file AND keep the original link to view it. Is this possible? If so, how do I accomplish this? You need to overwrite the existing file without deleting the original first. As long as the original isn't deleted, the link will remain the same. Note that…

@"kennisu1" wrote: I have a charge on my bank for $12.78 I have never heard of Dropbox in my life! I want this charge off of my account asap. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing…

@"tightpurchaser" wrote:When I try to login with an obsolete email address, your site tries to send a security code to that same address ... * https://help.dropbox.com/account-access/lost-email-access

@"Digger1960" @"Vastly2052" @"Tommy-tamari" @"SimonGeorge" @"kev909" * https://www.dropboxforum.com/t5/View-download-and-export/Allow-files-to-open-without-preview-in-the-mobile-app-like-they/td-p/714165

@"JaneS22222222" wrote:I need a refund. I don't recall agreeing to this payment and I really can't afford it. 😞 Did you perhaps start a trial of Dropbox Plus and not cancel it before the trial ended? If so, you agreed to the payment by starting the trial. You'll need to contact Dropbox Support directly. Visit the Support…

@"fcaco" You can also click the ellipsis menu (three dots) and select Subscribe.

@"Mark T" wrote: The prt sc wording is on the upper portion of the right shift key. Nothing happens even with ctrl shift prt sc. I think you need to figure out how the Print Screen keys works on your computer first, since it's in a non-standard location. You may need to hold you Fn key, if you have one, or something…

@"bi3mw" wrote:Now is this primarily a Dropbox problem or a Firefox problem ? All Dropbox does is save a file to your local drive and tells your computer to open it. It has no control of the process beyond that. I'd point to Firefox ESR being the issue, since it's working as expected in Chrome, and not Dropbox. Side note,…

@"jessygarnett" wrote:Requires two local users to be configured on the computer The problem with this is that the Dropbox account on the local user that isn't logged in will never sync the files. When the local user is signed out, Dropbox isn't running for that user so it can't sync.

@"Derval75" wrote:My mother passed away a few years ago and every link she ever sent via Dropbox no longer works... She had a premium account but no one has access to it. You said she had a premium account. Was someone still making the payments? If so, there's a chance the account still exists in which case you may be able…

@"MuffinMama" wrote:I have a file that I edited yesterday that is now appearing online as chinese characters. If I select the cell, the correct/English version of the word appears, but not when displayed. Those aren't Chinese characters. This is a Microsoft issue, unrelated to Dropbox, and it's a problem with the font…

@"readyfoor" wrote:I am not able to see the number of files in a folder. I selected all the files but there is no indication on number of files. That information was recently moved. You can now see it when you click the ellipsis menu.

@"mlon" wrote:We would like to change all the drive letters on the workstations to the same drive letter X: You can use the option in Dropbox Preferences to move the Dropbox folder to a new location. * https://help.dropbox.com/installs/move-dropbox-folder

@"MadsKB" wrote:What if purchase the rewind functionality? It's simply not possible to recover files beyond the recovery period. The files are already gone.

@"Vschaefe" wrote: I am really frustrated as I have not been able to cancel my subscription and it’s impossible to do so. Can’t do it online, can’t do it through my phone. How did you start the subscription; was it through the Dropbox website or through a mobile device (Apple App Store/Google Play Store)?

@"MadsKB" wrote:Is there any way I can restore these file when I only have a basic account? Would it be possible to upgrade my account and then gain access...? No, to both questions. There's no way to recover files outside of your recovery period (30 days on Basic) and upgrading now will not allow you to recover files that…

@"Mary I." wrote: Indexing stuck in the same number of files for days Are those files in use, or otherwise locked by another process? If so, Dropbox won't be able to index them.

@"1ncChief" wrote:They are not as they appear on my PC. Maybe it is because these documents were created and edited on WordPad? If you're not using the same application on all of your devices, then the documents will look different.

@"Uitlander" wrote:... there is no Dropbox icon in the system tray and when I launch Dropbox from the start menu it opens File Explorer. Have you clicked the up arrow ^ in your system tray to check the hidden icons?

@"fcaco" wrote:... I then want to also use my Iphone, would I need to download the app from the App store onto my Iphone? Then I could see the contents of my dropbox there? Yes, you could install the Dropbox app and sign in to your account, which would link that iPhone to your account. You could also just use the browser…

@"Jayteasee" wrote:WHY would "adding just one more file" stop synching? What does available online diskspace have to do with anything? If your account goes over its storage quota, syncing stops until you bring your account back below your quota. This means any device where Dropbox is installed and actively syncing your…

I don't know if it's the same on Linux, but on Windows that icon doesn't directly open the Dropbox website. When you click the icon a file is saved to your local temp folder and then that file is opened in your browser, which then redirects to the Dropbox website. Assuming the Linux client works the same way, could…

@"Digger1960" wrote:... now Dropbox comes up with KDB files can't be previewed That sounds like you're trying to open the files in Dropbox, rather than in Keypass. I tried logging on to keepass it says go to provider which is Dropbox Can you provide the exact steps (please be specific) of how you're trying to open your…

@"neilBar" wrote:i feel that the .localdomain part of "ChristopersMBP4.localdomain" MIGHT be a clue to the device location. It's not. The .local and .localdomain just refer to a local computer network. They have nothing to do with location. You won't be able to determine the exact location of that device with the…

@"neilBar" wrote:If I upgrade from Dropbox basic and then find I need to revert to basic, do I lose the basic expansion space I earned by making referrals. No, you won't lose the original space earned through your referrals. As long as you're on a paid subscription your referral space will double from 500MB to 1GB each.…

@"FannyN" wrote:However, I did get the message "we have sent you a 6-digit code to this email address", so it seems I would technically still be able to access it. Also, Dropbox knows that you HAD an account, and it could be setting up a new, empty account upon sign-in. We've seen that many times here. Someone hasn't…

@"FannyN" wrote:I have an old Dropbox account that I lost access to back in the beginning of 2020. I lost access to it because the email associated with it no longer exists. If you haven't logged in to the account since 2020 then the account likely no longer exists. Accounts that are idle for more than a year are deleted…

@"sizanrohan" wrote:Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency backup codes. The backup codes aren't something you set up. They're provided to you when you activated two-step verification. If you no longer have your authentication device, you won't be able…