Rich Super User II

Comments

  • jojo_59 wrote:All Files, and the total size listed is 885.1 MB. When I go under the Subscription page, though, it says I'm using 2.2 GB. Have you checked your Backups page?
    in The total storage used doesn't match the size of files I see under the All files page. Comment by Rich February 14
  • DavidBdos wrote:I actually have a new kindle enroute and am regretting that purchase if Dropbox won't work on it. I just pulled my Fire HD 10 Plus out of the draw to test. I didn't have Dropbox on it previously, but I do have the Google Play store sideloaded. I was able to open the Play store and install the latest Dropbox…
    in Cannot access Dropbox on Kindle Fire Max 11 Comment by Rich February 14
  • DavidBdos wrote:I actually have a new kindle enroute and am regretting that purchase if Dropbox won't work on it. It's been a long time (10 years maybe?) since Dropbox was listed on the Amazon App store and officially supported the Kindle. I don't see them reversing that decision after all these years, but the only way…
    in Cannot access Dropbox on Kindle Fire Max 11 Comment by Rich February 14
  • tevans wrote:Making one of the files available offline worked? Do we keep it that way? Will it affect anything else? That just indicates where the file is stored. Files marked as Available Offline are stored on your local hard drive. Files marked as Online-only are only stored in the cloud and the local file is just an…
    in Shared files are corrupted only for me when I open them via my Windows desktop app Comment by Rich February 13
  • MaryJDKrane wrote:The boss shares the folders with me but when I add files to his folders they do not reflect on his side. Please sign in to the Dropbox website and navigate into the MARY ELLEN MCCROSKEY folder. Can you see the files that you added to the folder on your computer?
    in My files aren't syncing. Is my app connected to the right account? Comment by Rich February 13
  • RJG212 wrote:Dropbox is getting real funky This is rarely, if ever, a result of something wrong with Dropbox. Most likely the files were moved or deleted by another person or process, perhaps even yourself without realizing it. Provided you can go back far enough in the Events page history, you should see a record of what…
    in Documents are just missing but I didn't delete them Comment by Rich February 12
  • JamesHamilton wrote:My employer at work is trying to share with me her work Dropbox account which still has space available. However ... I don't have enough space to access the files. In order to accept a shared folder, you need to have enough available space in your own account to hold the entire folder. This is because…
    in Space unavailable when trying to access a shared folder. Is my quota not enough? Comment by Rich February 12
  • Kelseybpena wrote:Sharing from my account has been stopped due to "phishing content." Please help. Start here: * https://help.dropbox.com/share/banned-links#Why-am-I-seeing-the-message-Weve-interrupted-your-sharing-activity-because-your-files-might-contain-phishingspam-content
    in Sharing from my account has been stopped due to phishing content? Comment by Rich February 12
  • Jim1958 wrote:Everything works fine when setting Dropbox up in m3u4u except when I get to the section to enter the access code. The code it generates is way over 256 characters. I just registered on m3u4u and was able to connect to an app that I created in my Dropbox App Console without a problem. The access code that was…
    in Access Code for m3u4u doesn't seem to work properly. Comment by Rich February 12
  • nanlouwoo wrote:Yesterday. An edit was saved to the folder and overrode the original. The only way that would happen is if the person editing the file was logged in. If this was you testing the link, then you were likely still logged in with your own account. You can even see in your own screenshot that in order to save…
    in My "can view" link to a file is still allowing others to edit Comment by Rich February 11
  • nanlouwoo wrote:I sent it to someone who was able to edit and save the edit. It did not change my original copy. nanlouwoo wrote:They are saving the edited copy in the file on Drop Box. The original is gone. I just want to be clear. You previously stated that the edit did not change your original file, but later said that…
    in My "can view" link to a file is still allowing others to edit Comment by Rich February 11
  • oscar01 wrote:However, the connection was working, but now when I try again, it doesn't work. Is this a problem related to CsEntry, or could it be partly your fault? Has the app been updated lately? The root certificates that the API uses changed back in January (with 18 months notice). If an app is using an older SDK that…
    in I've connected Dropbox with CSEntry, but my apps don't appear. Comment by Rich February 11
  • TomGConsultingLLC wrote:I want to set up a private dropbox folder for each of my clients so the client can email submissions privately and securely to their individual folder ... That option isn't available, at least not via email. The email to Dropbox feature only works with the Email Attachments folder. You can, however,…
    in How do I set up unique "email to Dropbox" email addresses for my individual client folders? Comment by Rich February 11
  • Können Sie bitte einen Screenshot Ihrer Geräteliste von Ihrer Sicherheitsseite auf der Dropbox-Website bereitstellen?
    in Bitte keine Standardantwort! Ich kann nur 2 anstelle 3 Geräte mit DB synchronisieren Comment by Rich February 11
  • How are you testing that the link allows for editing? Has someone actually been able to edit the file? If so, is it changing your copy of the file or only theirs?
    in My "can view" link to a file is still allowing others to edit Comment by Rich February 11
  • BetinaShadowitz wrote:I do not have the authenticator app, and I don't have my backup codes. Is there no other way to log in? You can try reaching out to Support but typically, when you no longer have access to your authentication method and you don't have your backup codes, the account is often lost. Basically, you…
    in Can I log in to my account without my authenticator app or backup codes? Comment by Rich February 10
  • Dell_Dropbox wrote:To edit and sync a shared folder, they must have a Dropbox account and accept the invite using the same email address you invited. They also need to have enough space in their account to hold the shared folder. If the folder is larger than the amount of available space in THEIR account (not yours), then…
    in A shared folder member is getting a "You are out of memory" error Comment by Rich February 10
  • JimMcCar wrote:When I search dropbox and then click on a folder, windows cannot find the folder. This is only happening with some folders, not all. Are those folders marked as Online-only, or Available offline? If they're Online-only, try marking one as Available offline before opening it.
    in Windows cannot find folders revealed by search Dropbox Comment by Rich February 10
  • TDsweetE wrote:The question is will the API it's using be deprecated forever, or is it a bug which will be patched by Dropbox? It's not a bug, nor will it be patched by Dropbox. The issue needs to be resolved by AgileBits. https://dropbox.tech/developers/api-server-certificate-changes AgileBits would need to update the…
    in 1Password not syncing to Dropbox Comment by Rich February 9
  • Mora_C wrote:I have LibreOffice installed, but it isn't syncing with Dropbox. How do I get it to do that? You don't sync LibreOffice with Dropbox. You install the Dropbox application on your computer, sync your files so they're stored in your local Dropbox folder, and then just open them directly from the Dropbox folder.
    in When opening LibreOffice my files give me an error, and fail to download. Comment by Rich February 8
  • arijit_mazumder wrote:Downloaded from myself , are there any way ? I haven't seen anything recently, but if you installed it yourself with previous promotions, you had to bring the computer back to the factory image and use the pre-installed copy. Otherwise you can try contacting Support.
    in ASUS 500 GB Dropbox Promotion Not Applied Comment by Rich February 8
  • arijit_mazumder wrote:I have an ASUS TUF Gaming A15 FA506NFR laptop that should qualify for the 500 GB Dropbox promotion. I installed Dropbox and signed in ... Did you download Dropbox yourself, or did you use the icon that was already on the computer? You need to use the icon that's already there for the promotion to…
    in ASUS 500 GB Dropbox Promotion Not Applied Comment by Rich February 8
  • Mora_C wrote:It's only giving me tthe option to downlad to Windows Excel for the web. I want it to download to LibreOffice Calc, which I can open on my computer ... It sounds like you're trying to open files directly from the website. Dropbox supports that for Office files, but not LibreOffice. If you have the Dropbox…
    in When opening LibreOffice my files give me an error, and fail to download. Comment by Rich February 8
  • Mora_C wrote:I logged into Dropcox and tried to open my spreadsheet in LibreOffice Calc, but it failed to download and showed an error meaage. What, exactly, is the error message? Provide a screenshot if you're able to. Also, is the file marked as Available offline, or Online-only? If it's Online-only, right-click the file…
    in When opening LibreOffice my files give me an error, and fail to download. Comment by Rich February 8
  • PaulAsbell1 wrote:I've DL'ed DB app numerous times now, but it keeps insisting on setting me up with a new Basic plan, which uses a Gmail acc't of mine. Sign out of the Dropbox app, sign out of the Dropbox website in all browsers, then try signing in to the app again with the correct email for your Plus account.
    in Trying to sign into the app with my Plus account, but it keeps redirecting me to a Basic account. Comment by Rich February 7
  • SMurl wrote:Is there a way to contact a Dropbox admin to request download information that is hidden from an ordinary user? Such information isn't available. Unfortunately, there's no way to know if he accessed any files in your account. For future reference, a password is only used to link a device to your account once.…
    in Can I see if a connected device has viewed or downloaded a file? Comment by Rich February 6
  • KathiH wrote:This is supporting that I've done all which was advised ... You're looking in the wrong place. The icon you need to click on to get to Preferences is in your system tray, by the clock. Click that icon. Click your avatar in the bottom left corner. Select Preferences. Then click the Sync tab. Then click the View…
    in How can I sync my Dropbox files to File Explorer? Comment by Rich February 6
  • alex1416 wrote:How can I name devices so that when duplicated files get created i can know which computer created it? The only way to know which device edited a file is to look at the Version History of that file. When you hover over the name of the person that made the edit, it will show the device name that was used.…
    in How can I name devices so I know which computer created potential duplicated files? Comment by Rich February 6
  • CherryMc16 wrote:I think all my files are being saved locally on my Macbook ... and not being uploaded/synced to my account. ... There are no icons (grey cloud or green tick) by any of my files Is the Dropbox application running? You should see a Dropbox icon in your menu bar. If the icon is there, hover your cursor over…
    in Files only saving to Dropbox folder and not online Comment by Rich February 6
  • You likely won't find any official help here. Dropbox is no longer listed in Amazon's app store, and Fire OS isn't supported by Dropbox. Yes, it's just Android and you can make it work by sideloading, but there's no guarantee that it will continue to work without issues. The other potential issue that you could be facing…
    in Cannot access Dropbox on Kindle Fire Max 11 Comment by Rich February 5
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