Rich Super User II

Comments

  • Mora_C wrote:It's only giving me tthe option to downlad to Windows Excel for the web. I want it to download to LibreOffice Calc, which I can open on my computer ... It sounds like you're trying to open files directly from the website. Dropbox supports that for Office files, but not LibreOffice. If you have the Dropbox…
    in When opening LibreOffice my files give me an error, and fail to download. Comment by Rich February 8
  • Mora_C wrote:I logged into Dropcox and tried to open my spreadsheet in LibreOffice Calc, but it failed to download and showed an error meaage. What, exactly, is the error message? Provide a screenshot if you're able to. Also, is the file marked as Available offline, or Online-only? If it's Online-only, right-click the file…
    in When opening LibreOffice my files give me an error, and fail to download. Comment by Rich February 8
  • PaulAsbell1 wrote:I've DL'ed DB app numerous times now, but it keeps insisting on setting me up with a new Basic plan, which uses a Gmail acc't of mine. Sign out of the Dropbox app, sign out of the Dropbox website in all browsers, then try signing in to the app again with the correct email for your Plus account.
    in Trying to sign into the app with my Plus account, but it keeps redirecting me to a Basic account. Comment by Rich February 7
  • SMurl wrote:Is there a way to contact a Dropbox admin to request download information that is hidden from an ordinary user? Such information isn't available. Unfortunately, there's no way to know if he accessed any files in your account. For future reference, a password is only used to link a device to your account once.…
    in Can I see if a connected device has viewed or downloaded a file? Comment by Rich February 6
  • KathiH wrote:This is supporting that I've done all which was advised ... You're looking in the wrong place. The icon you need to click on to get to Preferences is in your system tray, by the clock. Click that icon. Click your avatar in the bottom left corner. Select Preferences. Then click the Sync tab. Then click the View…
    in How can I sync my Dropbox files to File Explorer? Comment by Rich February 6
  • alex1416 wrote:How can I name devices so that when duplicated files get created i can know which computer created it? The only way to know which device edited a file is to look at the Version History of that file. When you hover over the name of the person that made the edit, it will show the device name that was used.…
    in How can I name devices so I know which computer created potential duplicated files? Comment by Rich February 6
  • CherryMc16 wrote:I think all my files are being saved locally on my Macbook ... and not being uploaded/synced to my account. ... There are no icons (grey cloud or green tick) by any of my files Is the Dropbox application running? You should see a Dropbox icon in your menu bar. If the icon is there, hover your cursor over…
    in Files only saving to Dropbox folder and not online Comment by Rich February 6
  • You likely won't find any official help here. Dropbox is no longer listed in Amazon's app store, and Fire OS isn't supported by Dropbox. Yes, it's just Android and you can make it work by sideloading, but there's no guarantee that it will continue to work without issues. The other potential issue that you could be facing…
    in Cannot access Dropbox on Kindle Fire Max 11 Comment by Rich February 5
  • It looks like the naming convention that you have set is working fine, and the file is being named correctly in your Dropbox. You can see that in both of your email screenshots. The files as captured by Dropbox are named Caro_Test_for_Dropbox.pdf and Caro_Cool_Picture.png, which matches your set naming convention. The…
    in Naming convention on uploaded documents no longer reflecting settings Comment by Rich February 5
  • Julian23 wrote:I have a huge folder with multiple other folders inside, with names from A to Z. Currently I cannot see any of them that start with a letter after G ... To be clear, is this while viewing your local Dropbox folder, or also while viewing the files in your account on the Dropbox website? If they're also…
    in Having issues locating some of my content both online, and the app. Comment by Rich February 5
  • Pmj48 wrote:Now the admin person has to send a code as well for access. What code are you referring to? Are you signing in to the same account as the admin, and they're receiving a one-time security code or two-stepverification code that you need to complete the sign in? Or is this some other kind of code? Can you provide…
    in The admin needs to send a code every time someone wants to access a shared file. Comment by Rich February 5
  • kjydacbr wrote:... you can see that I've got it set to sort by Date Modified, but the dates are all over the place. They're not, actually. Everything appears to be sorted correctly. Look at the examples I've noted in your screenshot below. The items in red are all at the same level, and are sorted correctly with each…
    in Dropbox app update stopped sorting by "date modified" when I view files in Finder Comment by Rich February 5
  • kjydacbr wrote:Dropbox update stopped sorting by "date modified" when I view in Finder. Dropbox normally has nothing to do with the sorting within Finder or Explorer. They're just folders like any other. Have you tried refreshing the window, or toggling Date Modified so it flips between ascending and descending?
    in Dropbox app update stopped sorting by "date modified" when I view files in Finder Comment by Rich February 4
  • JohnThompson212 wrote:I understand they can see the subfolders, but can they see what's inside them? Yes. Don't think of it like permissions on the folders. The permissions are for the link itself. If someone has a link for Folder A, they can see EVERYTHING in that folder, including the content of all subfolders. As Dell…
    in When sharing a link to a parent folder, does a subfolder inherit the permissions of the parent? Comment by Rich February 4
  • Robin17 wrote:When you end a contract with Dropbox, why is some data still accessible after 2 years? Did you actually delete your account, or did you just cancel your subscription?
    in What will happen with my data after my plan ends? Comment by Rich February 4
  • vanit0 wrote:I connect my external drive to my iPad Pro and then I sync Dropbox from the locations section of the files app. So it is not syncing through the files app. How, exactly, are you accomplishing that? I know you can access both Dropbox and an external drive through the Files app, but I don't see a way to sync…
    in I can't back up files from my external drive to my Dropbox mobile app via the Files app. Comment by Rich February 4
  • Backups are... backups. They're not meant for regular access. They're used to recover in case of a failure or other problem. If you need regular access to files, then those files should be stored in your regular Dropbox. so you can access them easily in the mobile app.
    in Access backups on mobile Comment by Rich February 4
  • Nimaaaa wrote:What is the proper setup for making sure that when I click a link it opens automatically the document opens in the desktop version There is no such setup. A link will always take you to the Dropbox website. From there you have to use the Open in option and select the application to open the file with, if…
    in We want to open shared links directly on the desktop app and not the website. Comment by Rich February 4
  • csrbloodbot wrote:In Firefox go to Dropbox website, click on login and I get the error message. Close Firefox. Right-click on your Start menu and select Run. Type "firefox --profilemanager" and hit Enter. Create a new profile and lauch it. Go to the Dropbox website and see if you still get the error. If you don't, there's…
    in I cannot log in to my account using Firefox Comment by Rich February 4
  • SamuelTrepanier wrote:Where is the option to keep both? Like creating "name file (1).pdf" is too difficult? Counterpoint: Don't rename my files, EVER. Make it an option, fine, but don't rename files with (1) etc. if a duplicate name exists. Prompt me to rename, or stick with the existing Replace and Cancel options.
    in Please look at your android app version, it's so much better Comment by Rich February 3
  • KathiH wrote:I have already downloaded and installed the dropbox app and I can see it in my file explorer but I can't see my files there. How do I synchronise them to my computer? Are you sure you've signed into the correct Dropbox account? If you installed the app and signed in with the same account that was in use on the…
    in How can I sync my Dropbox files to File Explorer? Comment by Rich February 3
  • Tanker001 wrote:Has Dropbox changed the authentication process? I don't think anything in the authentication process itself has changed, but the API servers have been updated with certificates from a new root. Any app using an SDK with the old certificates needs to be updated to a newer SDK version. If Scooter Software…
    in "Invalid Key Material Type" error in Beyond Compare 5 Comment by Rich February 3
  • jjwithers wrote:I have 9 people that signed up. It states I should have earned 13GB of space that I earned. Having nine people sign up through a referral link from your paid account would equal 9 GB of referral space (1 GB per referral when on a paid account, 500 MB per when on a free Basic account). You must have other…
    in Dropbox took away all the GBs I had earned by referring other users. Why is that? Comment by Rich February 3
  • jjwithers wrote:I pay for the 2TB plan, and several people over many years have accepted and signed up through my invite. Yet I only have 2TB of storage. Look at your Plan page. How much space does it say you have, exactly? It should look like this: You can see here that mine says 3.07 TB. That's 3 TB for the…
    in Dropbox took away all the GBs I had earned by referring other users. Why is that? Comment by Rich February 2
  • 2b wrote:A month ago a few files disappered and now a lot more is gone. ... I have asked the one sharing files with me but he doesn't know. Have you checked your Events page or Deleted Files? If you have Edit access to the shared folder, you can recover files deleted within the last 30 days. 2b wrote:Is it possible to get…
    in There are files missing from a folder that I share with another user. Comment by Rich February 1
  • mike_s wrote:The version of 1Password I'm using is old and is no longer supported by them. The version I run, 7.10.2 on iOS, is only six months newer than yours and it still syncs. Have you tried to recreate the connection to Dropbox in 1Password? I don't have the subscription either. I'm still on an old account.
    in 1Password not syncing to Dropbox Comment by Rich February 1
  • JRNE wrote:I have a business account and recently have had trouble creating links so that anyone with the link can view. Have you checked the shared link settings in your account? * https://help.dropbox.com/share/manage-team-sharing#Shared-file-link-settings
    in I no longer see the "anyone with link to view" option for shared links on my Dropbox team. Comment by Rich February 1
  • AmpChuck wrote:I have a nice Ampache music server site and I am trying to make a connection to a dropbox folder which contains music files. There is no official integration for Ampache. You'll need to see if the Ampache developers have created their own. A quick search found this topic on Reddit that you may want to follow.
    in Has anybody successfully connected to remote dropbox folder from a music server Comment by Rich January 31
  • usernameisella wrote:I ... didn't have the app download on my laptop ... and none of the data that was within these folders can be found in the Dropbox trash when I log in online. That would be why you don't see the files in your account online. It sounds like at one point you were prompted to backup your Desktop,…
    in I deleted the Dropbox folder off my laptop, and now loads of files are gone Comment by Rich January 30
  • lonely54tigress wrote:Dropbox keeps asking me to upgrade, but the maximum upgrade you offer is 2,000GB, which I already have. While they don't have a 5 TB personal plan (Business plans start with 5 TB), they do have a 3 TB Professional plan available, and both the 2 and 3 TB plans can purchase a one-time add-on of an extra…
    in Add a plan for 5B instead of 2GB. Comment by Rich January 30
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