Nancy Dropbox Community Moderator

Hey @"Maray7611", thanks for your post. Can you send me more details on what’s going on exactly? Are you unable to see your files on www.dropbox.com? When was the last time you could access them on the Dropbox website? Keep me in the loop.

Thanks for posting on our Community, @"XxJ09". I’m guessing you're talking about this Help Center article regarding your sharing activity getting interrupted. Right? Since we need account visibility to troubleshoot this further, I’ve opened a new ticket for you. Please reply to it and I’ll further assist. See you there!

Hi @"EduardoOliveira"! Thanks for your post. You can check out this section of our Privacy Policy regarding your request. If you need something else though, please let me know.

Out of curiosity, how did you open this document exactly before editing it? Did you open your local Dropbox folder and double click on it, or did you open Microsoft Word instead and access it from your Recent files? This will help me isolate the issue a bit more.

Hey @"Mikey94025", I’m giving you a nudge here in case you didn’t see Megan’s previous message.

No worries at all, @"michaelin"! Thanks for posting here, as well. Can you also visit your Events page and let me know what you see there? Are you able to see all the updates/edits you’ve made to this file?

Hi again, @"keithjb"! In case you’re still interested in this, please send us more info on your request, and we’ll be glad to help.

Hey @"vinhdanang", can you send me a screenshot of the terms you’re referring to? Also, to clarify, the Dropbox app didn’t come pre-loaded on your computer, but you installed it yourself. Correct?

Thanks for posting here, @"juntjoo". Let’s have a look into this. To clarify, you don’t see your old updates on any Dropbox platform, not even on www.dropbox.com, correct? Do you remember which Dropbox platform you used, in order to edit this file? In the meantime, I’d also like you to visit your Events page here; if you…

Hi @"Rhoufi", and thanks for posting on our forum today. The error message you’re getting could be related to an antivirus or another security program interfering with the Dropbox app on your computer. Can you please check if there are any such programs on your device and disable them for the time being? After that, I’d…

Hey @"mathijsw"! Thanks for your post. Is there any chance that these files are still open on your machine, when you receive this error message? Is this happening with all the Pages, Numbers, and Microsoft Office files that you’re using on your computer, or is it specific files that you're mostly having this issue with?…

Perfect, thanks for clarifying that! Since we’re talking about two Dropbox team accounts, I suggest following the steps in this Help Center article (this is basically what Walter mentioned, as well). To sum up the process, you’ll need to create a shared folder and move/copy all of your files/folders within that folder and…

No worries! I totally understand how you feel. If you need something else, I’ll be right here! ☺️

Hey @"nana61"! To clarify a bit more, is the current Dropbox account that you’re using a personal one (Dropbox Plus/Professional), or is it part of another Dropbox team? I’ll be able to further guide you this way.

Hey @"LucyGebhart23"! Besides the VPN that you’re using, do you have any other security programs (antivirus/firewall) running on your device, that could be interfering with Dropbox? If yes, can you please temporarily disable them as well, and restart your device?

Thanks for the visual, @"dardar4". Did you also restart your device (after removing the Dropbox app that had been installed via the Microsoft Store), and you keep seeing the same error message?

Thanks for reporting this here, @"scotty321" and @"impallo". Since I’ll also need a visual to investigate this further, can either of you please post a couple of screenshots of what you see in this thread? If there’s any personal info showing, please make sure to remove it beforehand. Let me know when you’re ready.

Hey @"JBAlt"! Based on your last screenshot, it looks like the majority of your Dropbox space is used by regular files indeed (that would be the files/folders you’ve saved under your All files page here). In case you don’t need some of these files, can you try to delete a couple (as a test), and let me know if that makes a…

@"imrandall", sorry for jumping in, but can you clarify what you mean when saying that the file is there, but it can’t be found? If you use the search bar on www.dropbox.com, can you see the files that you’re missing? Any relevant screenshots you can send over are also welcome and appreciated. 

No problem at all! Yes, that is correct; the most important thing is to make sure that the connection with your HDD drive isn’t interrupted while the Dropbox app is running on your device. Other than that, you can copy files from one drive to another. Now, as for the syncing status of your files, I’d also suggest making…

Thanks for the screenshot! It looks like you’re referring to this plan (Dropbox Basic Extra). This isn’t an offer per se, but rather a separate plan (like Dropbox Plus, etc) which is available to some users in specific countries. Like the rest of our subscriptions, you can have this plan for as long as you wish, by…

Hey @"Henryrchrd", welcome back to our forum! The setup that you’re suggesting could indeed work. However, even though I’m not personally using the same setup, I’d advise you to always make sure that your HDD is connected to your computer before you turn it on and that you don’t disconnect the drive while Dropbox is…

Hi @"adithya_hn"! Welcome aboard our Community. Can you send me a few more details on the offer you received (e.g. what website did you see it at, etc)? If you can provide any relevant screenshots, that’d also be great. Give me a nudge, once you’re ready.

Hi @"fampietersen76", and welcome to our forum. Can you send me a full screenshot showing where you clicked on exactly, in order to upgrade your Dropbox account? Also, when saying that you paid for a Plus plan with 3 months extra, can you please clarify that? Did you encounter any sort of offer perhaps? If yes, I’d like a…

Hi @"Poppy17"! Did you see Hannah’s post and try her suggestions? Let us know how it went.

@"sthreatt", did you see Hannah’s previous message, by any chance? If you still need our help, please let us know more info on your experience and we can look into your request.

Hey @"devedsmith", I’m pinging you here to see if you need any further help with this, after seeing my previous message.

That works too, @"reginafaye"! You can delete it whenever you’re ready. If you need something else, feel free to give me a nudge.

Hey @"reginafaye", let me hop in here. If you check the syncing status of your Dropbox app now, does it state that it’s up to date? If it does, you can add a small file to your old Dropbox folder and check www.dropbox.com to see if it appears there (it shouldn’t, since that folder should no longer be syncing to your…

Hey @"SarahSwanston2026"! Have you made any progress with the issue you were having? Let us know if you need more help, and we’ll be happy to further assist.