Nancy Dropbox Community Moderator

Welcome back to our Community, @"Cara_M". Hope you’re doing well. Before taking any action on your Dropbox files, I suggest that you double check the syncing status of your desktop app first; does it report that it’s up to date? If it does, and you can see all of your files on www.dropbox.com, you can then go ahead and…

Thanks for the additional info here, @"spinmaker". I’ve passed this as feedback to our team on your behalf.

Hi again, @"dluptonmd"! So, to clarify, your Dropbox app is no longer crashing on Android, but you’re still getting those notifications. Is this correct? Can you please confirm whether you’ve restarted your device in the meantime? If you have, I’d like to know the OS version of your Android phone next, as well as the…

Thanks for your post, @"funwin". I can understand where your frustration comes from, since this is affecting both you and your customers. In the meantime, I’ve made sure that our team is aware of your feedback, as well. Feel free to ping me for anything else.

Hi @"Elizabeth1010"! I hope you don’t mind the nudge. Were you able to find your missing files in the end?

That’s great, @"dmhaas011"! Thanks for sharing the solution you found with us. If there’s anything else you may need, feel free to give me a nudge.

Hello! We've gone ahead and closed this idea due to inactivity. However, we'd love to hear about new features you may have in mind, so feel free to post them on our Community.

@"George C.34", are you still getting the same error when opening your Microsoft Office files? If you are, I’d also like to know the details Hannah asked for previously, so that we can further help. Thanks!

Hi again, @"sniffly". If you haven’t already and you’re not on a free Basic plan with more than 3 devices currently linked, I’d like you to relink your Dropbox app next (basically sign out and back in again). If that doesn’t help either, please perform an advanced reinstall after that.

Hi @"MarkBx"! Are you still unable to download your files from the Dropbox website? Let us know, if you need any extra help.

@"MsDClark", I suggest just opting out of File Provider once more for now, without the advanced reinstall. If you’re still having issues after that, or you see copies of Dropbox in CloudStorage like the other user reported, we can further look into it then.

Hi @"KimNMike"! Thanks for posting here. You can check out this page; it should include all of your backups. To delete them, you can follow these steps. Let me know, if that helps.

@"RandallCraig", did you get the chance to try out Megan’s recommendation? Let us know how it went.

Hi @"david u.4"! Did Walter’s suggestion help, or is your Dropbox app still crashing on your Android device?

Hey @"robshookphoto"! You can still share more info with us, in case you need help with your issue. Don’t hesitate to give us a nudge.

Hey @"Evan R.9"! I’m just giving you a little nudge here. If you still need help with the previous issue you reported, please let us know the details Megan asked for above.

Hey @"Sue100", I’m circling back here to see if you still need our help with this. Please let me know.

Hey @"abhi_0743", is the desktop app still asking you to create a brand new Dropbox folder on your computer? Let us know, if you’d like us to have a look into this.

Thanks for your post and the screenshot, @"sharonp1"! Were you previously able to access this folder? Does it appear grayed out on a different browser/incognito window, as well? Finally, since you mention it’s been synced to your desktop app, can you open it from the local Dropbox folder in your Finder? Let me know.

Thanks for joining our Community, @"cartman005"! Since we’ll need account-visibility for this, I’ve gone ahead and logged you a ticket. Please reply back to it, and I’ll further assist. Cheers.

Hello! This idea has been marked as inactive due to lack of engagement. Don't hesitate to post a new idea though, if you have another feature in mind that you'd like to suggest.

Hey @"vanit0", sorry for jumping in here. I just wanted to mention that we can’t offer much support when it comes to the iOS Files app, as this is a standalone file/folder navigation app for iOS, built and maintained by Apple and it’s not owned by Dropbox. Are you able to upload files via the Dropbox mobile app directly?…

Can you send me one more screenshot of what you see on the Dropbox website, when trying to open one of those files? I’d also like you to right-click on one of your files on the desktop app next and send me a screenshot of the options you see. Do you see an option to make the file available offline, or online-only?

Welcome to our Community, @"Ian13". Are you getting an error message stating that your sharing activity has been interrupted perhaps, as mentioned here? In any case, I’ve logged you a ticket, so that we can further look into this via email. Please reply back to it, when you see it. Other than that, let me know if you’d…

Thanks for posting here, @"mtncat", and welcome to our forum. Are you, by any chance, on the free Basic plan? If yes, do you see 3 or more connected devices under your Security tab > Devices? I'd just like to make sure that you're not hitting the limit that's mentioned here. Other than that, do you have any…

Hi @"Mitchell H.", I was wondering if you’re still having an issue with the context menu/syncing icons on your macOS device. If you are, and want us to look into this, please make sure to answer Walter’s questions above. Thanks!

Thanks for posting on our Community, @"Mitz1". First off, I’d like to clarify that we’re not the support team (your support options may differ based on your plan) and we can’t see account-specific info here on the forum. There are still a few things to check together though, in order to determine what may have happened.…

Sorry for pinging you again here, @"jairyhunter3". I’d just like to make sure that you’re not still having the same issue. Let us know, if you need any sort of assistance.

Hey @"SamLake2026"! Do you mind sharing more info on what you mentioned in your original post? Feel free to answer Jay’s questions, and we’ll check this on our end.

No worries, @"deco10". Can you please open your shared link via an incognito window on your computer and send me a full screenshot of what you see then? Please make sure its URL is showing, as well.