Nancy Dropbox Community Moderator

Hi @Nidas, and thanks for your post. In order for our team to keep track of your idea, and also give our users a chance to vote it, you’ll need to post it under our Ideas board here. Thanks for your understanding!

Thanks for letting me know, @"allyinsf"! I just logged a ticket for you. Please reply back to it and we’ll go from there.

Hi again, @SophiaP! Thanks for the additional details. Since the main issue is happening on your Files app (which is built and maintained by Apple), there isn’t much troubleshooting we can provide here unfortunately. Based on your post though, I’m wondering if this has to do with the editing tool that you’re using (as you…

Hey @"kevlevy", if you’re still encountering this behavior, don’t hesitate to send us more details and we’ll be glad to look into it.

Hi @"spencer82", and thanks for your post. Is this happening on multiple browsers? If you have the desktop app installed on your device, can you open one of your Excel files locally with Microsoft Excel and let me know what you see then? Other than that, I’d like a screenshot of what you see when visiting the version…

Thanks for the screenshot, @"knowsray"! Can you perhaps send me a full visual of where you see this error message exactly? I’d also like a screenshot of what you see here.

Alright, in this case I suggest doing a basic reinstall next. If this doesn’t work either, please go ahead and perform an advanced reinstall with the steps outlined here. Keep me posted for any updates.

I’m glad to hear that seemed to help a bit, even though I understand it may not be the most ideal workaround. As for your new projects, the only way to know for sure is by adding them to Dropbox and working on them; we can’t be certain otherwise, unfortunately. And thanks for clarifying what I asked! All good.

Thanks for the nudge, @"allyinsf"! It looks like the thread I previously linked has been archived in the meantime. If you’ve tried any other troubleshooting steps so far, can you let me know what these are, to see what else I can suggest for you?

Hey @"Yehuda D."! When did you first opt to ignore these files? I’d also like a screenshot of the ignore rules you’ve set for them, as well as one more showing how they appear within your Dropbox folder (feel free to send me a visual of your desktop app’s syncing status, as well).

Thanks for your post on our forum, @"Frogbert"! If you copy one of your InDesign files, paste it out of the Dropbox folder and try to open it then, are you still experiencing the same issues? I’ve also located your ticket with our support team in the meantime and left an internal note to them on your behalf. I can see that…

Hey @"Laksshya"! Did you try the recommendation Hannah provided? Can you let us know how it went? If the issue has been resolved in the meantime, feel free to share what worked for you.

Hey @"Smaranzky", just checking to see if you’re still having trouble with this. If you are, please send us the details Megan asked for previously.

Hey @"ananas123", were you able to find your Backup tab/page after following Megan’s instructions?

Hey @"RonLibrary"! I’m giving you a nudge here, in case you wanted to share another update with us.

Welcome aboard our forum, @"knowsray"! Let’s have a look into your request. Since you have a yearly Dropbox subscription, you should be able to keep it until the end of your current billing cycle (even if you cancel your plan before that). However, can you send me a screenshot of what you see on your end (since you mention…

Hey @"SophiaP"! Thanks for posting this on our forum. First off, can you clarify what you’re referring to when mentioning the “files folder"? Are you perhaps using the Files app on your iPad? How about your computer? Are you having these issues both on your iPad and computer, or is this happening primarily on your iPad?…

Hey Josh! No, you shouldn’t have to do this every time, since you’ve set your files to become available offline by default. This is more like a test to see how the desktop app will behave and to isolate the issue a bit more. Now, please keep in mind that the app version you’re currently running is the beta one, which is…

Hey @"gfriedflooring", I recommend contacting our support team next, so that they can investigate this. You can use this link to get in touch with them directly.

Welcome to the Community, @"hdb2"! Thanks for your post. As a first step, can you let me know what’s the current app version of your Dropbox app? You can double check that this way. Other than that, I’d like you to right-click directly on your local Dropbox folder and choose the option to make everything available offline.…

Hey @"BenThrower", I wanted to make sure you’ve seen Jay’s last message. Let us know, if you need further help with this.

Hmm, the deletion should be immediate. Can you sign in to the Dropbox account again and try to delete it once more? Do you receive any sort of confirmation after doing that? I’d also like you to check your Gmail address (both your inbox and spam folder) and let me know if you received any messages there after deleting your…

Hey @"carmine8086", I’ve gone ahead and logged a ticket for you. Please go through my message and reply back to my email. Talk soon!

Thanks for your post, @"BertF"! Hope you’re doing well. Since this is happening on the Files app, and not your Dropbox mobile app, the troubleshooting we can do is a bit limited. However, can you also take a look at the solution provided here and let me know if it applies to your case? Keep me posted.

Welcome back to the forum, @"mgw1"! Please keep in mind that connecting two Dropbox accounts is only possible if one of them is part of a Dropbox team and the other is a personal one (as described here). Is there any chance that one of your Dropbox accounts was previously on a team and it’s been downgraded since? Let me…

Hi @"toddd"! If you open a different browser now and try to sign in with your Gmail address, do you receive an error that the Dropbox account doesn’t exist?

It looks like you’re under-quota once more indeed! You’re no longer seeing the error message in your screenshot stating that you have no space, correct?

Hey @"CCTV_1", if you go to this page, are you able to see this link? If yes, please follow these steps to delete it. Let me know, if that solves the issue.

Thanks for posting this here, @"MrGaynor". Please keep in mind that support options may differ based on your type of plan (phone support is only available to paid Dropbox teams at the moment). I've made sure your feedback has been passed on to our team though, as I understand your frustration. Now, it’s important to know…

Hey @"Gofi", hope you don’t mind if I jump in here. I can’t guarantee that disconnecting the app from Dropbox will have any impact on your current usage. However, can you send me a screenshot of your Subscriptions page here first? I can take a look and we’ll go from there.