Nancy Dropbox Community Moderator

Welcome aboard our Community, @"KathiH"! Do you mean that you’d like to download and install the Dropbox app on your new device, so that you can sync your files? If yes, you can find all the related info in this Help Center article. Let me know, if you need something else though.

Thanks for your post, @"abhi_0743". It seems like you’re referring to the same issue that you reported to us a few days ago here. If you haven’t already, please make sure to check out Hannah’s reply and respond back to her under the same thread. Thanks!

Hi @"consettprint", and thanks for joining our forum. When saying that you checked the Dropbox app’s permissions, did you follow these steps perhaps? -Click on the Dropbox icon from your Desktop and quit the application -Open your Activity Monitor from your Mac Utilities folder -Force quit out of the instances of the…

Thanks for posting here, @"peppers". From your message, it sounds like you set up a DocSend account indeed, which has been upgraded to a trial. Can you please log in to your DocSend account once more and go to this page? You should be able to see your support options there in order to contact the DocSend support team; they…

Hi @"Pinkbuggles"! I’m giving you a little nudge here, in case you still need our help regarding your Dropbox files. If you do, feel free to send over more info.

Hello! This idea has been marked as closed, as it's been inactive for some time now. In case you have another suggestion to make though on how to make Dropbox even better, we'd be glad to hear it! 

Hi @"dluptonmd", and thanks for posting here today. If you’re not on a free Basic account with more than 3 devices currently linked, please try to reinstall your Dropbox app as the next step. If the issue persists after that, I’d like a screenshot of the error message you keep seeing. I’d also like to know the current app…

Hi @"RDMBowTie", and thanks for your post. I totally understand your situation, so I’ve passed all feedback along to our team for you. If there’s something else I can help you with, feel free to ping me.

Hey @"dantheman88"! You’re no longer facing the same issue, correct? I just want to make sure you can normally access your files on the Dropbox website now.

Hi @"Lexie2", I wanted to chime in and make sure you’re able to access the Dropbox website now. Let us know, if you need more help though.

In this case, one option is to temporarily pause the syncing of the Dropbox app, make your edits, and then resume once you’re done updating your files. Another workaround is to try “pattern-based ignoring (globbing)” instead, so that you can prevent specific types of files from being synced to your Dropbox app.

Hey @"joehanna"! Did you get the chance to try out Hannah’s suggestion perhaps? Let us know, if it worked for you.

Hi @"1127"! Were you able to access your Dropbox account in the end?

Hey @"deco10", are you still experiencing the same behavior? Let us know, if there’s something you’d like us to look into.

Hi again! Is anyone still having issues with this, by any chance? If yes, please let me know, so that I can also inform our team.

Thanks for all the screenshots! If you go here, can you see what’s taking up the extra space on your Dropbox account? For example, in some cases, Dropbox backup may have been accidentally enabled and there are files using up Dropbox storage. You can also double check this here and delete them, if need be. Let me know what…

Hi again! Apologies for the delay; I just wanted to double check this with our team, as well. I’m afraid that they also mentioned the same thing. In this case, you’ll need to delete the old shared link, create it once again and re-send it to the users of your choice.

Hey @"Dev1ce"! I just wanted to circle back here and see if you still need assistance with this. If you do, please make sure to provide us with the details Megan asked for above.

Thanks for the visual! So, it looks like you’re seeing this syncing icon. Can you right-click on your file next and select the “make available offline" option, if you can see it? If you only see an option to “make it online-only” instead, please select that one and then follow the same steps to make the file available…

Sorry to hear this is happening, @"Evan R.9". Can you clarify the app version of the Dropbox app in question? I’d also like you to right-click on your local Dropbox folder, go to the “Get info” section and send me a screenshot of the next window you’ll see.

Hi again, @"clausneergaard", and apologies for any delays. I just wanted to take a look into this with our team, as well. Since we’ll need some account-specific info to troubleshoot this further, I’ve gone ahead and logged a ticket for you. Please reply back to it, whenever possible.

Thanks for joining our Community, @"pehirsch51"! Can you go to this page and send me a screenshot of what you see? Do you remember how much Dropbox space you had in total, before your referrals were removed? We’ll take it from there.

Hi @"JoKa-23"! Can you send me one more screenshot showing the syncing status/syncing icon next to the file in question? I’d like to double check whether it’s online-only, or available offline. Other than that, I'd also like you to quit the Dropbox app and let me know if the issue persists then, as well.

Hey @"Swandawg", I've replied to you here. 

@"Swandawg", please also try my suggestion and let me know if it helps.

Hi @"Louis L.7"! Thanks for your post. If you right-click on your files, do you see an option to “make them available offline” instead? If yes, can you select it and let me know if they’re synced to your device after that? Otherwise, you can send me a screenshot of the options you see on your end. Let me know how it goes.

Thanks for your post, @"jsingleton". I can see you’ve also posted here about your issue. Can you send me a screenshot of the options you’re currently seeing on your end? I’d like to have a look and check what else we can try together. Keep me posted.

Thanks for sharing your experience with us here, @"Martina D.1"! I've just opened a new ticket for you, so that we can directly look into your support issue. Please reply back to it, when you get the chance, and we’ll go from there.

Hi @"Shaveman", did you get the chance to read Walter's last post? Feel free to send us more details, if you want us to look into this further.

@"koekoe", did you also try out Megan’s suggestion here to perform an advanced reinstall and it didn’t help either?