Nancy Dropbox Community Moderator

Sorry to hear that, @"DHK". Can you also go ahead and perform an advanced reinstall instead?

Hey @"rdx111", hope you don’t mind me jump in. To calculate the number of files within a folder, you shouldn’t have to select them one by one. If you open a folder on www.dropbox.com, there should be a “Name” header right above the list of your files (below the “Recents” and “Starred” options). If you hover over the “Name”…

Hey @"jaewonpark"! Thanks for posting on our forum today. What you can try is our file request feature; file requests allow your users to add files directly to the folder of your choice on your Dropbox account and they won’t be able to edit those files or delete them after that. They basically upload files directly to your…

Hey @"MakeOATS"! Was the Plus account that you mention upgraded via iTunes/Google Play, by any chance? Also, are you sure that it’s the Plus account that you merged to the Dropbox team and they’re not just paired?

@"petez1", if your files appear on www.dropbox.com, you can go ahead and delete them from your local device (just don’t delete the copy you have in your Dropbox folder, because this will also cause the files to be deleted from your web account).

Hey @"lguenther1", can you send me a screenshot of the options you see here, when trying to cancel your Backup trial?

No worries, Joel! I’ve updated the title of the thread, so it should be good. Can you send me a screenshot here of your Sync tab? I’d like to check your settings and see if there’s something else we can try together. The other setting you mention (selective sync) is similar to making your files online-only, but if you…

Did the email mention that your Dropbox account would get deleted after the 16th of October due to inactivity? If yes, and you can access Dropbox with the same email address now, it most likely means that the account has already been deleted and you set up a new one in its place. In this case, I’m afraid there’s nothing…

Thanks for posting more info, Mike! Appreciate it. So, from what I understand, you want to transfer the files that are saved on your local iPad to your computer instead, correct? What I’d suggest is to also install the Dropbox mobile app on your iPad (you can do this from the App Store on your iPad directly). After the app…

Hey @"BL_TSM", sorry for jumping in here. If you go to your Shared tab here, can you see this Paper doc, along with the option to remove it?

My pleasure, @"CharltonWilson"! That’s truly a great reward. 😁 

Welcome back to our forum, @"JoelBille"! When saying “offline only”, I’m guessing you mean “online-only”, correct? Out of curiosity, did you reinstall the Dropbox app or have any other update, before you noticed this behavior? As for the Dropbox settings you mention, can you please go to the Sync tab of your app…

Hey @"christy21", hope you don’t mind if I jump in. Have you tried deleting one of your shared links, as a test, and creating a view-only link again for your customer? If she tries to access it after that, does she get the same prompt to request access from you? If yes, and you grant her with access, can she view it and…

Hey @"Vonbaron", welcome to our forum. Do you have the Dropbox app installed on both devices? You also mention that you wish to transfer your files over to your new iPad, but in the title, you mention a new computer instead. Can you clarify what’s the new device, so that I can guide you from there? Finally, I’d like you to…

I’m sorry to hear about this, @"utibeecowas". Let’s have a look together. First of all, when editing your Excel file the first time, did you use the desktop app? If yes, did you also check your web account after that and everything had synced there already? If not, can you please check now and let me know what you see? As…

Hey @"Charu111", thanks for posting on our Community. When was the last time you could access your data on www.dropbox.com? Are you 100% sure you're not logged in to a different Dropbox account than the one that contains your missing files? Are you seeing the correct email address here? Let me know what you find.

I’m sorry to hear this, @"Khandy". Can you please clarify what happens exactly when trying to access your Dropbox Paper app? Feel free to send over a screenshot too, and I’ll have a look.

Hey @"Patrick Thomas", thanks for posting on our forum. Please rest assured that Dropbox Paper isn’t being discontinued and, if you need any kind of support with the product, we’d be more than happy to help.

Thanks for the screenshot, @"wuermlfa"! Just to clarify, did you use selective sync to remove some folders from your desktop app completely, or did you make them online-only instead?

@"Koshe1997", since you’re having this issue with two separate Dropbox accounts, it’s best to log two separate tickets for each account, so that our support team can further assist (it doesn’t matter that you’re currently posting here from another Dropbox account or that you can't access neither of those accounts at the…

Thanks for posting this here on the forum, @"wuermlfa"! Let’s have a look. Since there’s a large number of files that are trying to sync, can you right-click on your local Dropbox folder and select the “Get info” option? I’d like a screenshot of the next window you’ll see to make sure there are no more than 300k files…

Hey @"Lmstreng", sorry for jumping in here. Just to have a visual of what you see exactly on your end, can you upload a few screenshots here? We’ll check them for you and guide you from there.

Hey @"abniru"! Welcome to our Community. You should be able to restore any file/folder you want, as long as it’s within your file recovery window (which depends on your Dropbox plan). So, for example, if you’re on the free Basic plan, you can only restore files up to 30 days after their deletion. Let me know if you need…

Hey @"Streamline_A", thanks for posting here today. I guess that you're using the Signatures page on www.dropbox.com for your signature requests (and not Dropbox Sign), correct? In general, I’m afraid there’s no option to see those messages on your Dropbox account. I can definitely pass this as feedback though to our team,…

Sorry for jumping in, @"OliverN". Can you please follow these steps and let me know if they help? Click on the Apple logo located at the top-left of the screen. Click on System Preferences. Click on Extensions. Click on Finder Extensions. Only leave Dropbox Finder Integration ticked. Once this is completed, close the…

Hey @"CharltonWilson"! Thanks for your post today. In this case, I’d suggest using selective sync, since it’ll remove specific folders from the desktop app without affecting their copy on the Dropbox website. So, technically, they won’t be showing in the user’s local Dropbox folder, but only on www.dropbox.com. Let me know…

Hey Jim! Thanks for the screenshot you’ve uploaded. Are you opening this file from the “Open with…” option on the Dropbox mobile app and then, you see this error when trying to save your updates back to Dropbox? If you try and save this file under a different name (as a test), are you getting the same error?

You’re all set, @"MagicEngr"! Please reply to my email, when possible, and I’ll further assist.

Hey @"Cralex", thanks for posting on our Community today. From what I gather, you’re receiving this error message when trying to share the files on your Dropbox account, correct? If yes, I can go ahead and log a ticket to the email address you see here. Let me know if that’s OK.

Hi again, @"CatMasa"! Since the issue still persists, can I go ahead and log you a ticket? We can investigate this internally this way and check what else may be happening. I can message you to the email address you see here, if that’s OK with you.