Nancy Dropbox Community Moderator

Thanks for posting on our Community today, @"Smittje"! Since you’re uploading a large number of photos to your Dropbox mobile app, it’s expected that the process will take some time to complete. However, if possible, you can test this by connecting to a different network and see if there’s any difference to the speed with…

Hey @"jimbillings", thanks for posting here today. Can you send me a full screenshot of what you’re seeing exactly on your end, so that I can take a look? Are you seeing this error on our website or the Dropbox desktop/mobile app? Let me know once you have more details.

Hey @"Pumin"! Sorry for jumping in here. Just to check all possibilities, can you please open an incognito window on your current browser and try to sign in to Dropbox with your Gmail address instead? You can also reset your password via the login page. Are you able to access a separate Dropbox account after that, which…

Thanks for clarifying that; I can see that these features may not help much, in this case. I’ve shared all of your comments and feedback with our team, so that they can also see them and take this into account.

Thanks for all the info you’ve provided so far, @"MagicEngr"! Can we go ahead and log a ticket for you in this case?

Hey @"calmaylimited", sorry to hear this is happening. Can you clarify what you see exactly on your end? For example, I’d like to know the syncing status and app version of your Dropbox app. Also, is the issue that you’re adding new files to your local Dropbox folder and you don’t see them on www.dropbox.com after that?…

Hey @"jimjones1000", have you tested this behavior via a different browser/incognito window? Is this happening only for the specific file you’re trying to upload to the Dropbox website or for any file you add to your web account?

Hey @"S_Egbert", I’m sorry to hear this. Have you already checked your Windows registry to make sure the correct permissions are set there? Other than that, I’d like to know if you had any OS updates recently, before the issue occurred.

Hey @"barduck", thanks for posting on our Community today. If you want to use computer backup, then the local Dropbox folder will also need to be located on the same default drive of your device and it can’t be moved elsewhere. If your goal was to save up hard drive space though, I can suggest using selective sync instead,…

Hey @"Stewed Tomatoes", can you please go to this page and send me a full screenshot of what you see there?

Hey @"Stijn B."! Vault’s security measures (PIN protection) are in addition to the security measures Dropbox takes with all of your files and folders. This means all Dropbox files at rest are encrypted using 256-bit Advanced Encryption Standard (AES). File encryption is not specific to those files stored in a user’s Vault.…

Hi from me too, @"financialplannersfirmla"! Can you please confirm if this is the exact feature you’re referring to? This way we’ll be able to further assist.

Thanks for clarifying! I had a quick look in our system in the meantime and I can see you’ve already contacted our support team about this issue. Please check the support agent’s reply, when you can, and they’ll look into this further.

@"wkrohngold", if you look at your system tray at the bottom right corner of your screen (where your clock and date settings are showing), there’s an upward arrow next to your apps; can you please click on it and let me know if you can see a small Dropbox icon then? If you click on that icon, you should be able to see the…

@"roland2198", have you checked my reply to you here, by any chance? If yes, please let me know if you’ve tried all of the suggestions, but to not avail.

You're all set, @"epco"! Please reply to my email, when you can.

This is quite odd indeed and we haven’t received other similar reports, so I’d like to investigate this internally. Can I message you to the email address you see on this page?

Thanks for the screen recording, @"epco"! Appreciate it. I’ve removed the shared link from the forum, so that it doesn’t cause any possible issues with your account’s daily bandwidth, but I understand what you see indeed. As an extra test, I’d like you to clear your Chrome browser’s cookies and cache and disable any…

Sorry to hear this, @"roland2198". Have you also checked the spam folder of your email address? Another thing you can try is to add no-reply@dropbox.com to your email contacts and re-send the code. In case none of the above works, please check any linked devices you may have; the one-time code may be in your notifications…

Hi @"Ananyac"! Can you try to verify your email address once again and send me a few screenshots of what you see on your end? I’ll be able to further help this way. Just make sure to hide your personal info first.

Hey @"Gaatjeniksaan"! You can try to mask any personal info that may be showing on the screenshot before uploading it here.

I'm glad to hear that, @"czathey"! Fingers crossed and, as always, I'll be here if you need any further help.

Hey again, @"fjf"! Did you share any large files in the meantime that could have affected your Dropbox account’s bandwidth limits? Are you getting the exact same error as last time?

Hi from me as well, @"Hawkeye00"! Megan has basically sent you an email, so you should be able to see her message when opening the inbox of your email address (the same email address that you see here). If you still can’t see her email after that, please also check your spam folder.

We totally understand how valuable Dropbox Vault is to you, and we do appreciate your feedback. While the pricing remains intact, our efforts are concentrated on further improving our existing security features and building new capabilities around advanced data protection. Our goal is to continue offering a service that…

Hmm, I see. Can we go ahead then and log a ticket for you? We can contact you to the email address you see here and investigate this internally.

Before trying that, can you please right-click on your local Dropbox folder, go to its “Properties” and send me a screenshot of the next window that will appear on your screen? I want to see how many files are currently located in the folder before taking any other actions.

Hope it’s OK if I jump in, @"Gaatjeniksaan". Can you try to send us a full screenshot of the error you mention when accessing your Admin Console?

I’m sorry to hear that, @"czathey"! Is the Dropbox app still trying to index your files? If yes, how many are they at the moment?

Hey @"EdenM"! Can you send me a screenshot of what you see on this page?