Nancy Dropbox Community Moderator

Hey @"christopherdawes"! I just wanted to let you know that I’ve shared your feedback with our team and how this could help your workflow. If you need something else, I’ll be right here.

Hey @"jrlbell"! I just wanted to let you know that I’ve found your ticket in our system and I’ve also left an internal note to our team on your behalf. They’ll review your case as soon as possible and respond back in the same email thread.

You’re all set, @"DJOS85"! Please reply to my email, when you see it.

Thanks for the additional info. Is there any chance the Dropbox update you’re referring to is this one? Other than that, I’d like you to right-click on your local Dropbox folder directly, go to its properties and send me a screenshot of the next window you’ll see.

Hey @"nichol882". Please make sure to double check any computers you may have; if the Dropbox app was previously installed on them, your local Dropbox folder could still be there, along with your files.

Hi from me too, @"DJOS85". Can we go ahead and log a ticket for you next? We can message you to the email address that’s linked to your Community profile here.

Hey @"mberwin", thanks for posting this on our forum. Out of curiosity, when did you notice this behavior exactly? Was it after some kind of Dropbox/OS update on your computer? I’d also like to know your Dropbox syncing status and app version. Ping me, once you have more info.

Hey Michel, hope it’s OK for me to jump in. If you right-click on your files in your File Explorer > Dropbox folder, do you see the option to make them available offline? You can also check out this Help Center article for more details. If you don't see this option, please send me a screenshot of what shows on your end…

Glad I could help! Wishing you a wonderful week, as well!

Hey @"Agility-LA"! Thanks for posting this on our forum and welcome aboard. It sounds like this is a result of your Dropbox team migrating over to the new release of Dropbox Paper indeed. Paper documents that teams generally own are being moved inside the “Team Paper Docs" folder and from there, they can be moved to other…

Hmm, I see. Can you try this link instead to download the latest stable app version?

No worries, @"johnweidner"! You did well to report this here. If you need something else, don’t hesitate to give me a nudge.

Thanks for the updates, @"Rob F.14"! It looks like your Dropbox app’s version is the beta one, and not the stable one (224.3.4654 instead of 223.4.4909), so I’d like to make sure that’s not what’s causing your computer’s memory to spike. What I want you to do next is go to this page and turn off early access (under the…

Hey @"Sc0rp0w", I’ve moved your request to the API section of the forum, since our dedicated team here may be able to further assist with what you’d like to achieve.

Hey @"JohnA69"! Glad to hear it's all good now. As for the link to the Help Center article, you can try this one instead.

Thanks for your post here, @"David7858"! I’d like to clarify something before further assisting you. When saying you’d like to back up your external hard drive on a second device, do you mean that you connected the same hard drive you had backed up on the previous computer and you wish to use that same Dropbox backup, but…

Thanks for posting on our forum today, @"wendybernstein". Can you share a few more details with me on what’s going on exactly? For example, what Dropbox platform are you using (website/desktop app/mobile app)? Where are you copying/moving files from and where do you want to paste them? How are you copy pasting them…

Welcome back to our Community, @"johnweidner"! Hope you’re well. As a first step, I’d appreciate a full screenshot of what you see on your end, when trying to edit Dropbox images on your Mac computer. I’d also like a visual of what you see when opening your Paper documents on Dropbox, showing how your images appear there.…

No problem at all, Rob! Feel free to ping me as soon as you have more updates.

Glad I could help, Gafyn! Have a wonderful day, as well!

Hi from me as well, @"Farhang223"! Does the issue persist when your Dropbox app is updated to our newest stable app version? As for the security software that Walter mentioned above, can you clarify what type of software is currently running on your device? Do you have an antivirus enabled perhaps, or a firewall/proxy?

Hey @"Gaf68"! Welcome to our Community. The shared link that you’re creating for a specific folder will only allow other users to access that same folder. Nothing else in your Dropbox account will be accessible or visible to them. Let me know, if you have any other questions though.

Hey @"Cream", let me jump in here, too. I hope you haven’t mentioned this already and I’ve missed it, but are you having this issue with all files that are saved within your local Dropbox folder? Meaning, not just the files that you open with Clip Studio Paint, but all other files in other Dropbox subfolders, as well?…

Hey @"CTorres", I see Rich has replied to you here. Can you please have a look and let us know what happens after trying his suggestion?

Hope you don’t mind me jump in, @"suehogn85392". I’ve moved your post over to a separate thread, as the previous one was quite old. If you need further assistance though, please let me know.

Hey @"LCBC Communications"! Thanks for posting this on our forum. Can we go ahead and log a ticket for you, so that we can investigate this? Let me know.

Hey @"Rob F.14"! Hope you don’t mind if I jump in here. Can you clarify which of the steps you’ve followed exactly, so that I can guide you from there? I’d also like to know the current syncing status and app version of your Dropbox app.

Hi again, Mikkel. If you’re currently on a free Basic plan, I’d like you to go here and clarify how many devices you currently see linked to your Dropbox account (under the Devices section). There’s currently a limit of 3 linked devices for free accounts, so I’d like to make sure that’s not the reason why you can't sign…

I’m glad I could help, Henrik! Have a fabulous day, as well!

Thanks for clarifying that, Henrik! If you go to your online account here, can you see both your missing folder and the picture that doesn’t sync from your other PC? That will help me isolate the issue a bit more. I’d also like to know the current syncing status and app version of the Dropbox desktop app on the PC on which…