Nancy Dropbox Community Moderator

No worries, @"Alfonsu"; I can see your last reply to Megan, as well. She’ll review your case as soon as possible and further assist.

Hey @"Peter Newland", I’m afraid that, in this case, a new shared link with view-only access would need to be created instead. After that, you'd also need to delete the old link with the edit permissions.

Hi @"CameronSuthe"! Hope you're doing well. Can I message you to the email address you’ve linked to your Community profile here? I can further assist you this way.

Welcome aboard the forum, @"Mikkel1973"! Let’s have a look into this. Can you check your Dropbox app once more and send me a screenshot of its current syncing status? I’d like to know the app version it’s running at the moment, as well. Let me know once you have more info.

Hi @"hekeha"! Thanks for posting on our forum. Do you mean that the folder was uploaded to Dropbox from OneDrive, and it’s not syncing to the rest of your devices, that also have Dropbox installed? If that’s not the case, I’m afraid you’ll need to contact Microsoft directly, as we can only provide support on Dropbox here…

Thanks for the extra screenshot! Can we log a ticket for you next and look into this further?

Thanks for the screenshot! I’m guessing you can’t see them even when clicking on the “Expired” option, right? Besides that, are you currently in touch with any of the users that were supposed to download those files from your Dropbox account? Are they getting any errors, when accessing your transfer?

Hey @"folder", hope you don’t mind if I jump in here. You don’t happen to use Windows 11 in S mode, correct?

Thanks for the updates so far! One more thing I’d like to ask you on this; do the files you make available offline remain as such, after you’ve changed their status, or do they automatically become online-only again at some point? This will help us isolate the issue a bit more.

Hey @"D P", thanks for the ticket number. Out of curiosity, how much available hard drive space do you have on your Mac computer?

Hi from me as well, @"bulldogman". To clarify, if you go to your online account here, you still can’t see your Excel file, correct? Can you let me know the current syncing status and app version of your desktop app?

Hey @"bobrobin32"! Just to clarify, you want to use the search bar on www.dropbox.com and locate files that contain either the @ or the ! symbol. Correct?

Hey @"EricPleaseHelp"! To clarify, have you tried to ignore the .canary file on your desktop app and Dropbox is still stuck trying to sync it?

Hi @"anna_be", welcome to our forum and thanks for your post. Can you send me a screenshot of what you see under your Dropbox Transfer page? Is there any chance those transfers were opened from a different Dropbox account instead? You can verify this by opening the email you received by Dropbox and double checking the…

Hey @"alephtaph", thanks for posting on our Community about this. Before logging out of the desktop app, do you see any confirmation that the update is complete? Feel free to send me a screenshot of what you see exactly, too. Let me know once you have more info.

Thanks for posting this on our forum, @"Alfonsu". Are you receiving this error on different browsers? Also, is this something you see only when creating shared links on Dropbox, or when trying to share a folder with another user’s Dropbox email address, as well? Let me know what you find.

Hey Steven_Borger, thanks for posting this on our forum. Have you also checked your Events page here? Can you see any of your missing files on that page and restore them from it? If not, I’d like us to look into the selective sync conflict you’re having a bit closer. Can you send me a screenshot of how your folder appears…

Hi all 😄 My name is Nancy, and I'm a Community Moderator based in Europe. When I’m not around the Community, you’ll probably find me watching series or trying out new restaurants with friends (yeap, someone loves food a bit too much 😋). One thing I love about the Community? I think it’s fascinating how everyone can…

Thanks for providing more info! Do you remember how much traffic there was when you were trying to back up your external drive perhaps? If you try to initiate the external drive backup again (with these steps), do you see any difference in the syncing speed?

Hey @"cfrivera1"! Let’s have a look together. First off, can you send me a screenshot of your sync settings, as they show under the Sync tab of your desktop app preferences? Other than that, how much hard drive space do you have available on your computer at the moment?

Sorry to hear about this, @"germanus". Can you send me a screenshot of your current Dropbox app syncing status? I’d also like a screenshot of what you see on this page.

Hey @"christina76"! Thanks for posting on our Community. If you’ve been added as member to a shared folder, and you try to upload a new file to it, then you’ll need to have enough space on your personal Dropbox account for that file, as well. Please keep in mind that, your Dropbox account and your client’s are two totally…

Hey @"paulo maldonado", I’m sorry to hear about that. If you try to sign in to your Dropbox account once more, do you see an option to go through the audio challenge instead? Are you able to access your account more easily this way? Let me know.

@"sandroid8676", did you have the chance to check out Walter’s post perhaps?

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

As the next step, can you please locate the version history of one of the files you’ve already restored and send me a screenshot showing the device from which it was deleted? This will help us investigate this further.

Hey @"NSSSSSS", thanks for posting here today. To clarify, are you trying to manually upload a file to your Dropbox account via the mobile app? Can you clarify the size of the file in question? Are you using camera uploads, by any chance, to automatically add your photos to Dropbox and it keeps getting stuck? Feel free to…

Hi again, @"mhmoudlotfy"! Your idea remains public, and the rest of our users are more than welcome to upvote it. That way, we can see roughly how many of our users would benefit from it, and, depending on how many votes it gets, your idea will then proceed to the next stage for our team to either investigate or close it.…

Hey @"BullseyeBE"! Welcome to our forum. We understand how a feature like Vault would fit your needs, so thanks for posting this here and for taking the time to share your idea with us. All private files stored in your Dropbox account, unless explicitly shared, can only be accessed by you. If your account with your…

Hi from me too, @"Jupiter205"! Can we go ahead and log a ticket for you? We’ll be able to see details on your Dropbox account this way, and further assist on the issue you're having.