Nancy Dropbox Community Moderator

Thank you for your update, @"Michael L.80"! I was wondering if there was any prompt upon enabling camera uploads that offered you to go to settings and adjust your permissions, and whether or not there's a possibility that it was skipped. For reference, I just had a look from my side on our forum and came across this…

How about your Deletes files page here? Have you already checked it? Regarding your Events page that we mentioned above, you don't see any deletion event there either, correct?

Hmm, I see. Do you remember any names of files that you’re now missing from your folders? If you do, please use the search bar on www.dropbox.com and let me know if you get any results. Other than that, have the files disappeared from your desktop app, as well?

Hi from me too, @"JK"! Can you perhaps send us a screenshot of the code you type in your Terminal, so that we can take a look? Other than that, you can check whether you’re eligible to install the Dropbox on File Provider update this way.

Hey @"untiedsocks"! Are you using camera uploads to add those files to your Dropbox account? Or are you uploading them manually instead? If you open the video showing in your screenshot directly on your local device, are you receiving any errors that there may be an issue with the file? If not, I’d like you to reinstall…

Hi from me as well, @"nmmorris"! Can you temporarily disable Webroot and Windows Defender altogether and then, restart your computer and try to install the Dropbox app again? If the installation still doesn't work after that, I’d like you to perform an advanced reinstall, as the next step.

No worries, @"longball75"! We’ll be here, if you need something else.

Hey @"samkhu", can you share a few more details on your issue? What’s the current syncing status and app version of your Dropbox app? I’d also like you to visit the Sync tab of your app preferences here, and send me a screenshot of the Dropbox folder's location. Finally, can you clarify your OS version and whether you…

Hi @"Hailey", and thanks for posting on our forum. It sounds like you’re having this issue. As a result, I’ve gone ahead and opened a ticket for you. Please check your Community email address, when possible, and reply back to my message from your email inbox directly. See you there!

Thanks for posting on our forum, @"Carusos Rubble". If you're trying to see all the members of a shared folder, what you can do is follow these steps instead. If that's not what you wish to do though, I'd like more details on your request, so that I can further help (you can also send over a screenshot of where you're…

Thanks for following-up, @"Sho Jo"! Did you check with the owner to make sure they haven’t disabled downloads? If you did, and that’s not the case, I’d like a screenshot of what you see on your end, after clicking on the link you received in your email (feel free to mask the contents of the link, if you wish, so that…

Hey Natali, can you clarify how you uploaded your files/folders to Dropbox exactly? Did you drop them in the local Dropbox folder of the desktop app? Or did you add them directly via www.dropbox.com? If you go to your Events page here, can you see more details on what may have happened perhaps? Finally, can you still see…

Hi again, @"Francois4"! We appreciate all the info you’ve provided and thanks for your patience so far. I’ve gone ahead and logged a ticket for you, so that we can investigate the issue internally. Please reply back to it, once you see it in the inbox of your email address.

Welcome back to our Community, @"Lynk"! Is the iTunes folder available on your Dropbox account online (on www.dropbox.com)? Also, have you checked your selective sync settings on the new device to make sure the folder isn’t set to not sync on the desktop app? As for the new folder you’ve created, I’d recommend renaming it…

Hey @"Sho Jo"! Thanks for posting here today. Were these files shared with you via link? If yes, were you clicking on the “Save to my Dropbox” option previously to add them directly to your Dropbox account, instead of downloading them to your device? You can send me a screenshot of what you're seeing at the moment, too. As…

Hey @"Boatman", I’m sorry to hear about the whole situation. In general, if you don’t have access to your associated email address and your Dropbox password doesn’t get accepted either, there’s not much our team can do indeed, due to security reasons. However, when it comes to the “account security manager” that you…

Hey @"tc19", thanks for your suggestion. Do you mind clarifying which Dropbox platform you’re referring to exactly? Are you talking about the Dropbox website/mobile app/desktop app? If you’re getting an error while selecting a large number of files and trying to delete them, feel free to send me a screenshot of it, as…

Hi @"ncj"! Hope you’re doing well and thanks for posting this on our forum, too. As my colleague Hannah has mentioned here, we have a new “Find duplicates” feature that can help you identify duplicate files on your Dropbox account. Can you please check it and let us know how it works for you? Other than that, we appreciate…

Hey @"TERRACE_87"! Welcome back to our forum. Out of curiosity, are you seeing the same thing on multiple browsers (including in incognito mode)? If you don't click on the pencil icon, but go to the “Rename” option from the drop-down menu on the right-hand side of the folder instead, do you experience the same behavior?…

Hey @"Lucrecia jones ", sorry to hear about the situation. Just to have a clear idea of your issue, do you mean that your Dropbox account stopped syncing due to lack of space, and even though you’ve upgraded to a paid subscription, it still shows as Basic and not actively syncing? If that’s not the case, please let me know…

Hey @"yesnobutton"! Thanks for posting on our forum today. Since there’s a more recent stable app version, can you please update your desktop app and let me know if that fixes any issues? If it doesn’t, I’d like a screenshot of the current syncing status that you mentioned, just so that we can have a visual, as well as a…

Hi @"asherbono"! Welcome to our Community. Do you remember when was the last time you could access that file on www.dropbox.com? Was it a personal file of yours, or was it shared with/by someone else? Besides your Events page, have you also checked your Deleted files and Shared pages? Let me know.

Hey Hasitha, can you post a screenshot here of the options you see exactly, when trying to log in to your other Dropbox account? Just make sure to mask your email address first, if it’s visible in the screenshot.

Hey @"mhuang45". If you look into your email address’s inbox/spam folder, do you see any recent emails from Dropbox? If yes, can you see any names of files/folders that were shared with you? It may be worth using them as keywords to search the Dropbox website (feel free to send us a screenshot of what you see, as well).…

Hey @"SamJaques", hope it’s OK if I jump in. About the issue you mention with the Dropbox website, can you let me know a few more details perhaps (just in case you want us to look into it further)? For example, how many files are you working with when the Dropbox website crashes? Is the behavior consistent across different…

Hey @"shelley241"! Did you end up working on your iMac again? If yes, did your updates sync to the Dropbox website, or are you still having an issue?

Hey @"msakten", did you manage to download the stable app version Mark linked above? If yes, did that help?

Hey @"JCC2070"! Glad to hear you were able to sort this out. I’ve passed your feedback regarding selective sync to our team and made sure they can see your comments here. Feel free to give us a nudge for anything else.

Hey @"Francois4", hope you don't mind me jumping in. You can click on the trash can icon next to the computer/desktop app sessions you’d like to delete and this should resolve the issue. If you still have an issue with reinstalling the Dropbox app after that, let us know.

Sorry to hear you’re having the same issue, @"kidhkgg". Besides restarting the Dropbox app, did you also try reinstalling it and it didn’t help? Does your desktop app report that it’s up to date, or does it show a different syncing status?