Nancy Dropbox Community Moderator

Hi again, @"mblatz01"! Can you send one extra screenshot of the “link icon” that you mention, so that I can have a visual? Also, did you recently upgrade your Windows OS (right before this issue occurred) or not really?

Hey @"RomanRomainCPA147"! Can you please send me the ticket number you should’ve received, after submitting your ticket, so that I can check it on my end?

You should be able to see the app version of your Dropbox app by hovering over the small Dropbox icon that should be showing in your system tray (at the bottom part of your screen, close to your clock settings).

Really glad you were able to resolve this @"Valentitina", and thanks for sharing these steps for others to see, as well!

Hi from me too, @"Casey4"! Do you mind uploading one more screenshot of what you see on this page?

Hey @"Valentitina", and sorry for jumping in here. Can you please clarify which personal folders of yours are syncing to your son’s Dropbox account? Also, can you send a full screenshot of his app preferences?

Thanks for the updates and the screenshot, @"r-c-195". Can you attempt to reinstall the Dropbox app once more on your computer, but this time, make sure it’s installed with admin rights? In order to do this, you’ll need to follow these steps. Let me know how that goes!

Hey @"Vicky8"! I hope you’re doing well. Have you double checked if your Business team has a second team admin? You can also take a look here for the steps to follow. If not, is there any chance that someone on the team has direct access to the current team admin’s email address? Let me know, and we’ll take it from there.

Hi from me as well, @"RoxanneRB"! Sorry for jumping in. Can you clarify for me how exactly you uploaded these files to your Dropbox account from One Drive? Also, what’s the app version of the desktop app running on your computer?

Sorry to hear this, @"Fab33". What’s the exact OS version of your new device?

Hi from me too, @"JoolzM"! Do you mind sending over a few screenshots of what you see on your end, so that we may have a visual? Thanks.

Thanks for posting here, @"hikingferal", and I’m sorry to hear this. As a first step, can you please let me know what happens exactly when you try to install the Dropbox app on your device? Any relevant screenshots you can provide would also be super helpful. Give me a nudge when you have more updates!

Thanks for posting on our forum, @"RonL"! As a first step, can you please check your web account here and let me know if you can see the updates you’ve made via your desktop app? Also, if you hover over the small Dropbox icon in your computer’s menu bar, can you see what’s the current syncing status of your Dropbox app?…

Thanks for the screenshots, @"Danimach"! This is a bit odd, indeed. Can you please try to disable the auto backup, as it shows on your first screenshot, restart your device and then, connect your hard drive again and restart the backup process, after your Dropbox app appears to be up to date? Does the backup stop at the…

Hey @"Joe 2"! Sorry for jumping in. I just logged a ticket for you. Please reply back to me, when you get the chance, and we’ll look into this further.

Hey @"McSpeedmouse"! Sorry to hear you’re having the same issue. Before looking into this further, can you please let me know if you’ve checked the Help Center article Walter linked above? This can help us isolate the issue more and guide you further.

Thanks for the screenshots, Dzenita! Is it perhaps possible for your boss to unshare and re-share these files with you? Since they’re not showing anywhere on your Dropbox account, I’d like to make sure there’s no issue on their end either.

Hi everyone! I hope you’re all doing well. You can check this Help Center article for more updates on this and the expected timeline. Other than that, whenever the update is available for your Dropbox app, you should receive a notification on your computer to install it.

Thanks for the extra details! Appreciate it. Can you perhaps check the default sync status of your other devices (when it comes to new files), and let me know what you find there? Also, what’s their current OS version?

Thanks for posting here, @"AlwaysLearning"! Do you mind sharing with us a screenshot of what you see exactly after clicking on the “Fix Permissions” option?

Alright; can you please send me a couple of screenshots showing what you see exactly on your end? We'll need to investigate this further, so having a visual would really help. Thanks!

Thanks for clarifying! In this case, I’d recommend reaching out to support team directly, so that they can take a closer look. Please follow these steps to open a ticket: * Make sure that you are NOT signed in to ANY Dropbox account in your internet browser. * Go to this page https://www.dropbox.com/support/sign-in-issues,…

Hey @"Charles S"! I was checking our system, and I can see that our team has logged a support ticket for you, which has been forwarded to our specialists. Please check your email for any further updates, as they should contact you in the same email thread. Thanks.

Welcome to our Community, @"dtivel"! Are the users you mention members on your Business team? If yes, then you can delete them with these steps or convert their Dropbox accounts to personal ones by following these steps. Let me know if you need further help, though.

Hi again, @"KdubW"! Currently, we don’t support the local currency of UAE, so the pricing for your plan would automatically display in USD. You should still be able to use the payment method of your choice, though.

Hey Dzenita! Hope it’s OK to jump in here. Are you seeing something more if you visit this page? Is there any trace of the files your boss should have shared with you there perhaps?

Sorry for jumping in here, @"DreSchuth". Just one more suggestion; if you haven’t already, can you please add no-reply@dropbox.com to your email contacts and let me know if that helps? If not, please send over a screenshot of the prompt you keep receiving from Dropbox, so that I can take a look. Just make sure to conceal…

Sorry to hear the issue came back, @"r-c-195". Have you disabled CCleaner and the Dropbox app still doesn’t automatically launch when you turn on your computer?

Hey @"johnni88"! I’m afraid that in this case, you’ll need to get in touch with the Apple Customer Support, as we can’t provide further support on this (since this is a product created by Apple). If you need further help with your Dropbox app after contacting them though, don't hesitate to give us a nudge.

Hi from me as well, @"sspaeth"! Can you clarify what’s the current app version of your Dropbox app?