Nancy Dropbox Community Moderator

Sorry for jumping in here, @"JoyMorozov". If the files you wish to upload to your friend's Dropbox account are 2GB or less, you can perhaps ask them to open a file request for you. This way, you can upload your files to their Dropbox account without affecting your own quota. Please click here for more details.

Hey @"JasonRGreen"! Can you follow these steps and let me know if they seem to help at all? Click on the Apple logo located at the top-left of the screen. Click on System Preferences. (MacOS Ventura: System Settings > Privacy & Security) Click on Extensions. Click on Finder Extensions. Only leave Dropbox Finder Integration…

Welcome to the Community, @"MarcelloSax64"! It sounds like you’ve enabled computer backup on your Dropbox app. Can you please follow these steps to disable it, and let me know if they help? Keep me posted for any updates.

Hi from me too, @"Umar darz"! Feel free to send us your ticket number here, and we'll also leave an internal message to our team for you.

Is it alright if we log a ticket for you then to further help you with this? 

Hey @"marktb1961"! Hope you're doing well. Did this start happening following an update of the Dropbox app or your OS? Are you receiving any type of error messages, before the app crashes, or is this a silent crash instead?

@"RoxanneRB", can you also check your Dropbox app's bandwidth (via your app preferences) in case there's any limitation there?

Can you please send me a screenshot of your stats page, so that I can also have a visual and check this further? Besides the notifications that you mention, are you receiving any emails about your transfers being downloaded or nothing arrives at all? Please make sure to check your email’s spam folder as well, in case these…

You're all set, @"katesrap"! When you get the chance, please check your email address and reply back to my message.

Hey again, @"cakbots"! Can you also try opening an incognito window on your web browser and attempt to add your logo to your file requests from there? I'd like to see if that'll make any difference and help us isolate the issue.

Sorry to hear you're having the same issue, @"pennyzee". Just to clarify, are you mainly seeing both syncing icons for your files or folders (or both)? In general, if both appear next to a folder, it means that this folder contains at least one online-only file, but any newly added files should become available offline by…

Grazie per aver postato qui, @"Annudona65". Puoi accedere alla tua pagina Eventi tramite questo link. Se hai bisogno di qualcos'altro, fammi sapere! -------------- Thanks for posting here, @"Annudona65". You can access your Events page via this link. If you need something else, let me know!

Thanks for the screenshot, @"Confused8"! Can you also visit your Backups page here, and send me one more visual of what you see there?

Hey @"Schuler157 " ! I hope you're doing well. As per the printing feature you mention, can you send over a screenshot of the options you see while trying to print your Excel files as a PDF? You can blur any details you don't want us to see. Also, what's the exact file extension of the files you're having trouble with?

Hey @"Confused8". Had you enabled computer backup at some point (for your Desktop/Documents/Downloads folders) or external drive backup instead? Feel free to send over a screenshot of the options you see, as well, if you don't mind.

Hey @"gavin something", thanks for posting on our forum today. Do you mind uploading a screenshot of the error message that you mention? What if you try to create a copy of this archive within your local Dropbox folder first, and then copy this to another location on your computer? Does that result in the same error…

Hi from me as well, @"gary5"! Can you please clarify if you're referring to the emails you should be receiving each time one of your Transfer files gets downloaded? If yes, then this should still be possible and you can also check your Transfer stats via this page. Let me know if that seems to help at all.

Hi @"James M.58"! Unfortunately, if you’re not on a Business plan, it’s not possible to migrate your data over to our Australian servers. However, we can log a ticket for you and look into your speed issue. Let us know if that’s OK, and we can message you to the email address that’s tied to your Community profile here.

Hi from me as well, @"cof"! In this case, you could set up 2FA on your team members’ Dropbox accounts and insert your phone number to receive the 2FA codes each time, if that’s what you’d like to achieve. Just keep in mind that every time a team member wishes to log in to their Dropbox account via the website, you’ll need…

Hey @"sharsprague", I hope it's OK to jump in here. Can you please clarify when this issue started exactly on your device? Did you install the Dropbox update for MacOS perhaps, right before this occurred?

This is an interesting behavior, indeed. Can you let me know if your desktop app has already been updated to the latest stable app version? If it has, we can log a ticket for you and investigate this internally.

Sorry for jumping in too, @"katesrap". It sounds like your ticket wasn't submitted properly from what you describe. Is it OK if we log a ticket for you instead, and send it over to the email address that's linked to your Community profile here?

Thanks for posting here, @"cakbots"! Since you're on a Business plan, you should be able to customize your file requests and add your own branding with these steps. Can you please check them out and let me know if they help with what you'd like to achieve? Keep me posted.

Welcome to our forum, @"Thanushan"! I’d to thank you for your feedback on this and I’ve made sure it’s been passed on to our developers. For anything else you may need, I’ll be around the Community.

Sorry for jumping in, @"amitdonio". It still looks like you're trying to move the whole shared folder, which seems to be the issue. Can you try to move only the files located within it, or instead of moving them, just copy them to another location on your Dropbox account?

Hope you don't mind me jumping in, @"LesleyHall". Did you previously have any additional space, which has now expired, causing your Dropbox account to go over-quota perhaps? Did you receive this message about not having more storage after trying to upload a new file/folder or did this happen all of a sudden, even though…

Hi from me as well, @"mmday97". Can you please click here and send us a screenshot of what you see on that page? We can guide you from there.

Thanks for clarifying that, @"Jan_Kreft"! What I'd suggest, in this case, is to report this to Microsoft directly, so that they can also take a look and check this on their end. Just like you mentioned in your first post, you should only be seeing dropbox.exe on your computer, and not dropbox.exeexe, which shouldn't exist…

Hey @"eskei83"! Have you tried following these steps to move the "Music" folder back to its original location?

Hi @"Bram S.1"! Just to clarify, did this issue occur right after updating your computer to the latest Windows 10 version?