Nancy Dropbox Community Moderator

Thanks for posting here, @"Tommy Tran"! Are you having this issue with a specific shared link or with various links that have been sent to you? Have you tried any of the suggestions proposed in this thread, like switching browsers etc?

Hey @"Sleepless Digital"! Hope it’s OK to jump in. It may sound trivial, but have you also restarted your device in the meantime and these notifications continue to pop up on your screen?

Hey @"Dareman"! I just logged a new ticket for you. When possible, please reply back to it, so that we can check this further.

Hey @"Bb96"! Please check your email address, when you get the chance, and reply back to my email.

Hey @"prior2that"! Welcome to our forum. Can you share with me a few more details on the Dropbox update you recently had on your computer? What’s the OS version of your device? Also, does this behavior occur for other users that move folders around their desktop app or only when you take these actions on your Dropbox…

Sorry to hear this, @"aa63". Has your user been in touch with our support team, by any chance? If yes, can you please share their ticket number here? Also, when did they start having this issue on their Dropbox account? Is this happening for multiple individuals or just this one person?

Hey again, @"Jutjut"! I just opened a ticket for you in our system. Please reply back to it, and we’ll take it from there.

Hey @"Bb96"! Did you try to delete your Dropbox account via another browser too, and the same error appears?

Hey everyone, I hope you’re all doing well. We appreciate your feedback and I’ve forwarded it to our team, so that they can see your comments and take this into account. If you need something else, don't hesitate to ping us.

Thanks for clarifying that, @"dtrn", and sorry for jumping in. If you haven’t tried this already, can you please open an incognito window on your current browser and let me know if you see any difference? Have you noticed similar issues on other platforms or just when using Dropbox?

If you have the Dropbox app installed on your computer, you can unlink/log out of your Dropbox app with the steps described here and then, uninstall it from your device with these steps. In case you’d like to go ahead and delete your Dropbox account after that, please check this Help Center article (just make sure you’ve…

Hey @"JuanaM"! Were you able to download and install the desktop app via this link or are you still experiencing issues?

Hey @"Imsotiried"! Sorry for jumping in. I just opened a ticket for you, so that we can look into this closely. Please reply back to me, when you have some free time.

Sorry for jumping in, @"mblatz01"! Just to clarify; did reinstalling the Dropbox app resolve the issue you were having?

Thanks for giving that a go, @"EvgF"! Can you also check https://www.dropbox.com/backups/PC and let me know what you see there? If that doesn’t seem to help either, please let me know and we can log a ticket for you instead, to further check your Dropbox account.

Hmm, I see. Thanks for giving that a try! I gather that the issue persists on an incognito window, as well. Is this right?

Hey @"erichurtrez"! Just a clarification; what you mention in your latest message happens even after trying Jay’s suggestion to temporarily quit the Dropbox app, correct? Also, the issue that you’re having is with your old Dropbox app on your existing user, right? Not with a new Dropbox app that you installed on the new…

Sorry to hear the issue persists, @"kn03del". Can you let me know what’s your Dropbox app’s version? You can check this via the app’s settings.

Hey again, @"Ash9352". In this case, your team admin shouldn’t be notified if you switch the syncing status of your Dropbox files from online-only to available offline, so you don’t need to worry about that. If there’s something else you need though, give us a nudge!

Hi from me as well, @"Toma3"! Can you also make sure to add no-reply@dropbox.com to your email contacts and attempt to verify your Dropbox account once more? This may help in some cases. Also, is the email address you’ve linked to your Dropbox account personal or corporate?

Hey @"foxmanchester"! Hope you don’t mind me jump in. If you open your Task Manager, do you see any other third-party apps running at the same time as Dropbox? If yes, can you please close them and let me know if the issue continues after that or if you see any difference?

Hey @"al f.", I hope you’re doing well. Before we can investigate this further, can you confirm if you’ve already tried these steps? Let me know, and we’ll take it from there.

Sorry to hear this, @"xleong91". In the past, did you have the Dropbox desktop app installed on any of your computers perhaps? If yes, please check if the local Dropbox folder is still available there. You may be able to access your Dropbox files this way, and transfer them to another location on your device.

Thanks for your post, @"Queeny001"! After reading it, I understand that computer backup was enabled on your Dropbox app and it caused your Desktop folder to be moved over to your Dropbox account. However, in order to double check this, can you please go here, and send me a screenshot of what you see on that page? Let me…

Hey @"Ash9352", and sorry for jumping in. Has your team admin implemented any team settings regarding syncing (to have the folders of the team members synced as online-only)?

Sorry to hear about this issue, @"oski65". Did you also check your Backups page and there’s nothing there?

Sorry for jumping in, @"dan231", and thanks for the clarification! Had you previously enabled computer backup (for your Mac’s main computer folders) or would you just like to download all of your Dropbox files locally to your computer?

@"EvgF", can you please try to enable computer backup for a small in size computer folder and let me know if the option appears then?

Hey @"Nick O"! I just logged a ticket for you. When you get the chance, please reply back to me, and we’ll have a closer look. Cheers.

Thanks for your feedback, @"MegAsks"! We appreciate your suggestion and it has already been forwarded to the relevant team, so that they can take it into consideration.