Nancy Dropbox Community Moderator

Hi @"ARACHNA"! As a first step, can you please upload a screenshot of what you see on this page?

Welcome to the forum, @"RJD_ME"! Can you please go here and insert the transaction ID that you mention in your second post? Is the email address that you see the same as the one you’re trying to log in to Dropbox with? Let me know.

Hey @@"The_Maples_23"! In this case, feel free to post in the Spanish-speaking section of our Community instead and one of our agents will further help.

Hey @"Aissahp". Are you receiving direct Dropbox charges, or are these payments seem to be linked to the App Store/Play Store?

Hi @"Nan Mc Sweeney-Bailey", I hope you don’t mind me jump in. Have you also checked your Deleted files and Events page to make sure your files aren’t showing there?

Hi from me as well, @"AFie"! Please note that the downloading limit of the website is something that applies in general, and it’s not dependent on your Dropbox plan. So, even if you upgrade your account, you won’t be able to download more than 20GB of data at once via the Dropbox website. If you check your local Dropbox…

Hey Kathy! I just logged a ticket for you. Please reply back to it, when possible, and we’ll look into this.

Hi again, @"Arielct"; thanks for the screenshot. One more thing to clarify; does this issue only occur at your office, or have you tried to upload a file by connecting to your home WiFi and the same issue persists?

Hi @"rofilmmedia"! Can you let me know what’s the current app version of your desktop app?

Thanks for posting on the forum, @"Peter Liddel"! What happens exactly if you attempt to download and install the desktop app on your device from this link? Any screenshots you can provide are greatly appreciated. Keep me posted for any updates.

Thanks for posting here, @"thomashayden"! As a first, can you send a screenshot of the new window that now pops up on your screen? I’d like to have a look and check this further.

Hey @"Allen D.", let’s check this together. When did you notice this behavior? Is this something that started happening after a specific update? Can you send a screenshot of the context menu options you see before and after quitting the Dropbox app on your device? Keep me posted for any updates!

Hey again, Ron! When you get the chance, can you please try to edit a file again via your Finder > Dropbox folder, and let me know if the syncing status of your Dropbox app still shows as up to date or if it changes at all? Also, can you visit https://www.dropbox.com/home, and add a file to your Dropbox account from there?…

Hi again, Kathy! In this case, is it OK if we log a ticket for you and send it over to the email address that’s linked to your forum profile here? Do you currently have access to it?

Really glad to hear that helped, @"sspaeth"! I also believe this was related to Dropbox Lite being installed on your device, but if any issues arise again, feel free to ping me.

You’re all set, @"dtrn"! Please check your email address, when you get the chance, and reply back to me.

Hey @"Manish98"! Did you log a ticket with our support team about this? If yes, please send us your ticket number here. Otherwise, follow these steps to open a ticket: * Make sure that you are NOT signed in to ANY Dropbox account in your internet browser. * Go to this page https://www.dropbox.com/support/sign-in-issues,…

@"frankinf", I’ve messaged you to the email address that’s linked to your profile here. Can you please reply back to it, so that we can check this further?

Sorry for the belated response, @"dtrn". Is it OK if we log a ticket for you, and look into this further?

Hey @"frankinf"! I just logged a ticket for you. Please reply back to me, when you get the chance, and we’ll look into this further.

@"jbrad11", which platform did you initially upgrade your Dropbox account from? Www.dropbox.com or the App Store/Play Store instead?

Hi @"kwatkins08"! If you’ve had no luck with your ESP so far, feel free to log a ticket with our support team instead by following the steps below. Perhaps, they’ll be able to do something on their end. * Make sure that you are NOT signed in to ANY Dropbox account in your internet browser. * Go to this page…

@"Alejandraescalantef", just to clarify; did you update the email address of your existing Dropbox account to another one or did you create a separate Dropbox account with the new email address that you can access? Just like Mark mentioned above, updating the email address of a Dropbox account doesn’t affect its files,…

Hey @"It_Support_1234"! If all 10 accounts are individual ones, our team will most likely need to check each one of them, I’m afraid. However, you can perhaps have a couple of users reach out to our support team first, see what they say and if they’ll need all 10 to contact them separately.

Hey @"Joshydubs"! Sorry for jumping in here. Since these files were sent to you by another user, is it possible to check this with your friend and see if they’re experiencing the same behavior on their end?

Hey @"718Rose1940"! Thanks for posting here. You can easily delete files from your Dropbox account with these steps: On dropbox.com * Log in to dropbox.com. * Hover over the file or folder and click the "…" (ellipsis). * Click Delete. * Click Delete again to confirm. In the Dropbox desktop app * Open the Dropbox folder on…

Thanks for posting on the Community, @"funwin"! If I understand correctly, you’re seeing this error message on the desktop app, correct? Do you mind uploading a screenshot of it here, so that I can have a visual and check this further? Ping me when you’re ready.

Thanks for clarifying that, @"sspaeth"! It sounds like you’ve installed Dropbox for S mode on your device, which doesn’t sync files exactly like the Dropbox desktop app does. Dropbox Lite is more like a reflection of the files already located on your web account and it functions more like the mobile app. For more details,…

Hi again, @"Casey4"! Can you please follow these steps and let me know if they help return your Desktop folder to its original location?

Hey Andrew, and sorry for jumping in here. Have you noticed this behavior with any other folders on your File Explorer, or just the Dropbox one? If you attempt to quit the Dropbox app temporarily, and then access the files within your local Dropbox folder, do you see any difference at all? Finally, can you please clarify…