Nancy Dropbox Community Moderator

Hey @"Cloudsoverkorra"! Hope you don’t mind the nudge. Were you able to move your Dropbox folder over to your external drive in the end? If you need any sort of help, we’ll be right here.

Hey @"maafatword"! You can follow the steps I hyperlinked above to perform an advanced reinstall on your Mac device (alternatively, you can also click on this link for a step-by-step guide).

Thanks for posting on our forum today, @"maafatword"! Welcome aboard. Can you try an advanced reinstall next and let me know what results you get after that? Keep me in the loop.

Hi @"mntgoat"! Thanks for your post. You’re following these steps to create a Dropbox folder shortcut, correct? Have you restarted your Android device in the meantime and you still see the same thing? If yes, I'd like you to send me a screenshot of the error, to have a visual. Keep me updated.

Thanks for clarifying! Has your desktop app made any progress in the meantime? Does it seem to be syncing less files now, or is it completely stuck?

Welcome back to our Community, @"dpbrick". Can you clarify the total size of the backup files that you tried to download from your Dropbox account at once? In general, there’s a download limit of 250GB/10,000 total files per folder, as mentioned here, so I’d like to make sure this isn’t related to your case. If you haven't…

Hi from me too, @"talexb"! You said in your first post that you excluded the top-level directory from syncing. Can you clarify how you achieved that? Did you manually move these files out of your local Dropbox folder, or did you follow these steps to ignore them instead?

Hi @"Kelseybpena"! Thanks for posting on our Community. Based on your message, you're most likely getting this error. I’ve opened a new ticket for you, so please go ahead and check your email address when you can. You should be seeing a new message from me in your inbox; please reply to it and I'll check this further. See…

Don’t worry about it, Wilma! You can get back to us whenever you get the chance. Happy holidays!

That's great to hear! Don't hesitate to let me know if anything comes up.

Hi again, @"dhershdb"! Did the advanced reinstall help you in the end?

Thanks for confirming, @"emsreviewsbooks". Whenever you get the chance, please open your email address and reply to my message. I’ve just logged a ticket for you, so that we can investigate this further.

Hi from me as well, @"emsreviewsbooks"! To clarify, you upgraded your Dropbox account directly via www.dropbox.com, correct? Or did you use the iTunes/Google Play platform on your mobile device instead?

Hi @"kameyering"! Did you try out the steps provided by Hannah? If you did, and you still need further assistance, feel free to reach back to us.

Hi from me as well, @"MCMDave"! Did you try these steps and you encountered a specific issue? If yes, don’t hesitate to let me know what happened and I can further help you. You can also post a screenshot of what you see on your end.

Thanks for your post, @"steveohm33", and I’m sorry to hear this. When did the issue start exactly? Was there an OS or Dropbox update, right before you noticed this behavior? Since you mention the Dropbox support page, can you clarify if you have any tickets with our support team about this, or if you saw something else…

This idea has been closed after some time of inactivity. In case you have a new idea you'd like to post though, we'd be more than happy to consider your suggestion!

Hey @"sarunpm"! Can you update us on this, if you’re still facing the same issue?

Sorry for the ping, @"amcoffice". Are you still having an issue with your documents being scanned as black and white? If yes, feel free to let me know.

Hi again, @"TheFrase"! Sorry for the nudge. I just wanted to check if you had the chance to try out my previous suggestions and what you found. Please ping me, if there have been any updates on your end.

Hi @"RobB38", were you able to figure this out, after following the previous suggestions? If not, and you still need our help, please let us know.

Sorry to hear that, @"tyarc". When did this issue start on your computer approximately? Did you notice this after a specific update of your OS, or your Dropbox app?

Thanks for letting us know about this, @"PGFREE"! To clarify, this is an issue you’re only having when searching for files; this isn’t happening if you just open your Dropbox folder and right-click on your files directly, correct? Does your File Explorer only hang when using the search function for your Dropbox folder, or…

How long does it take before the folders re-appear on your Dropbox account? Are those folders synced to your desktop app at the moment, and if yes, are they accessible by any third-party apps? About reinstalling the Dropbox app, are you referring to deleting the local Dropbox folder that contains your files first, or…

Hey @"helenmapit"! I just wanted to make sure that you’ve seen my previous post. Let me know, if you still need help with this.

I see, thanks for clarifying that! What we generally recommend, when you move from one computer to another, is to install the Dropbox app on your new device with these steps. Migrating the Dropbox app using the Apple Migration Assistant can potentially cause some issues and it's not something that we can support. If you've…

Hi again, @"HBR_HBR". Before taking any further actions on your Dropbox app, can you clarify for me the exact steps that you took in order to migrate your Dropbox files to the new device? Did you download and install the Dropbox app from scratch on the new computer, or did you use a third-party app to do so?

You can disable two-step verification with these steps, @"Cloudsoverkorra". You’ll first need to be logged in to your Dropbox account, though. As for your other question, can you clarify what you mean when saying that you're using your Dropbox mobile app as 2FA? I'll be able to further assist after that.

I’m sorry to hear your experience so far, Alain. I’ve forwarded your feedback to our team and I’ve also left an internal note with your comments in your support ticket. Our advanced team is currently handling your case and I can see that they’ve sent you a new email couple of hours ago. Can you please check it and provide…

Alright, thanks for confirming that @"SonadorC"! If you check the inbox of your email address, you should be able to see a new email from me. Please reply to the ticket, and I’ll investigate this further.