Nancy Dropbox Community Moderator

Hi @"RDMBowTie", and thanks for your post. I totally understand your situation, so I’ve passed all feedback along to our team for you. If there’s something else I can help you with, feel free to ping me.

Hey @"dantheman88"! You’re no longer facing the same issue, correct? I just want to make sure you can normally access your files on the Dropbox website now.

Hi @"Lexie2", I wanted to chime in and make sure you’re able to access the Dropbox website now. Let us know, if you need more help though.

In this case, one option is to temporarily pause the syncing of the Dropbox app, make your edits, and then resume once you’re done updating your files. Another workaround is to try “pattern-based ignoring (globbing)” instead, so that you can prevent specific types of files from being synced to your Dropbox app.

Hey @"joehanna"! Did you get the chance to try out Hannah’s suggestion perhaps? Let us know, if it worked for you.

Hi @"1127"! Were you able to access your Dropbox account in the end?

Hey @"deco10", are you still experiencing the same behavior? Let us know, if there’s something you’d like us to look into.

Hi again! Is anyone still having issues with this, by any chance? If yes, please let me know, so that I can also inform our team.

Thanks for all the screenshots! If you go here, can you see what’s taking up the extra space on your Dropbox account? For example, in some cases, Dropbox backup may have been accidentally enabled and there are files using up Dropbox storage. You can also double check this here and delete them, if need be. Let me know what…

Hi again! Apologies for the delay; I just wanted to double check this with our team, as well. I’m afraid that they also mentioned the same thing. In this case, you’ll need to delete the old shared link, create it once again and re-send it to the users of your choice.

Hey @"Dev1ce"! I just wanted to circle back here and see if you still need assistance with this. If you do, please make sure to provide us with the details Megan asked for above.

Thanks for the visual! So, it looks like you’re seeing this syncing icon. Can you right-click on your file next and select the “make available offline" option, if you can see it? If you only see an option to “make it online-only” instead, please select that one and then follow the same steps to make the file available…

Sorry to hear this is happening, @"Evan R.9". Can you clarify the app version of the Dropbox app in question? I’d also like you to right-click on your local Dropbox folder, go to the “Get info” section and send me a screenshot of the next window you’ll see.

Hi again, @"clausneergaard", and apologies for any delays. I just wanted to take a look into this with our team, as well. Since we’ll need some account-specific info to troubleshoot this further, I’ve gone ahead and logged a ticket for you. Please reply back to it, whenever possible.

Thanks for joining our Community, @"pehirsch51"! Can you go to this page and send me a screenshot of what you see? Do you remember how much Dropbox space you had in total, before your referrals were removed? We’ll take it from there.

Hi @"JoKa-23"! Can you send me one more screenshot showing the syncing status/syncing icon next to the file in question? I’d like to double check whether it’s online-only, or available offline. Other than that, I'd also like you to quit the Dropbox app and let me know if the issue persists then, as well.

Hey @"Swandawg", I've replied to you here. 

@"Swandawg", please also try my suggestion and let me know if it helps.

Hi @"Louis L.7"! Thanks for your post. If you right-click on your files, do you see an option to “make them available offline” instead? If yes, can you select it and let me know if they’re synced to your device after that? Otherwise, you can send me a screenshot of the options you see on your end. Let me know how it goes.

Thanks for your post, @"jsingleton". I can see you’ve also posted here about your issue. Can you send me a screenshot of the options you’re currently seeing on your end? I’d like to have a look and check what else we can try together. Keep me posted.

Thanks for sharing your experience with us here, @"Martina D.1"! I've just opened a new ticket for you, so that we can directly look into your support issue. Please reply back to it, when you get the chance, and we’ll go from there.

Hi @"Shaveman", did you get the chance to read Walter's last post? Feel free to send us more details, if you want us to look into this further.

@"koekoe", did you also try out Megan’s suggestion here to perform an advanced reinstall and it didn’t help either?

My pleasure! If you need something else later on, don’t hesitate to post again here.

Hey @"markgoodfellow"! I’m giving you a nudge to see if you’re still having issues with this. Let me know, if you need something.

Hi @"PhilipeE"! Hope you’re doing well. Please correct me if I’m wrong, but from your screenshot I understand that you’re part of a Dropbox team. Right? If you’re not given the option to remove this specific user from the list, you can also delete the shared link altogether (from the link settings) and create/share it once…

Hmm, I see. Have your collaborators also made sure that there are no syncing issues on their end? If they’re using the desktop app, does it also show that it’s up to date and can they see their own files/updates on the Dropbox website? Since your Dropbox app is up to date and you can see your updates on www.dropbox.com,…

Thanks for the visual! Do you see any more details, if you click on the little arrow next to your Dropbox app’s syncing status, i.e. where it says “syncing 18 files”? If not, I’d like you to open your local Dropbox folder next and let me know if there are any files/folders that appear to be syncing there. Other than that,…

Hey @"Locmup", thanks for all the troubleshooting you’ve done so far. I’ve gone ahead and logged a ticket for you in the meantime. Please respond back, and we’ll investigate this further via email.

Hi from me as well, @"dreadmon"! I could find your ticket in our system and I’ve left an internal note for you. Our team should get back to you as soon as possible.