Nancy Dropbox Community Moderator

Welcome back to the Community, @"simpson b."! Have you already restarted your computer and the Dropbox app and the error is still there? If you have, and you’re not on a free Basic plan with more than 3 devices currently linked to Dropbox, I’d like you to reinstall the desktop app next, as a test. Let me know, if any of…

Thanks for posting this on our forum, @"Rickw"! Welcome aboard. The desktop app version that you’re running (238.3.5885) is the beta one, which is experimental. Can you please switch to the stable app version instead (237.4.5655) and let me know if it makes a difference? You’ll first need to switch off "Early access" from…

Thanks for all the info you’ve shared with us, @"SonadorC"! So, from what I understand, the issue disappears right after uninstalling the Dropbox app, but it shows up again once the desktop app is reinstalled. Is this right? Let me know, and we’ll go from there.

Hi @"RCattell"! Were you able to figure this out with Megan’s guidance? Let us know how it went.

Hi @"EricD53"! Are you still having the same issue? Did Jay’s previous suggestion help you?

Welcome to our Community, @"PebbleNick"! Thanks for your post. Can you right-click on your Dropbox folder directly and go to its Properties? I’d like you to confirm the number of files that are currently saved within. I’m mostly asking because having more than 300k files stored within the Dropbox folder can cause…

你好 @"linxin"。为了确保我没有理解错，请问你现在还能访问 Dropbox 网站以及所有文件吗？ 另外，能否暂时禁用你的杀毒软件和 VPN 程序，重启设备，然后告诉我之后是否一切正常？ ------------------ Hi @"linxin". Just to make sure I haven’t misunderstood anything, can you clarify if you can still access the Dropbox website, along with all of your files? Other than that, can you temporarily disable your…

Alright, I’ve gone ahead and opened a new ticket for you, @"katjenlou". This way, we can check this further. Please go to your email address and reply to my message, when you get the chance.

Thanks for that, @"igoroliveiragg"! I’ve also opened a separate ticket for you. Please reply to it, when you see it, and we’ll look into this internally.

I see, thanks for confirming @"Fugue"! I’ve gone ahead and logged a support ticket in our system for you. Please check your email address’s inbox, when possible, and reply back to it; we’ll take it from there.

Hi @"katjenlou"! Hope you don’t mind, if I jump in. Out of curiosity, does the same error appear, if you create another user profile on the same device?

Thanks for your post, @"Juliesarah", and I’m sorry to hear about this. Which Dropbox platform were you last able to access your files from (was it the desktop app/website/mobile app)? Is there any chance at all that you have a second Dropbox account (under a different email address), where these files are also stored? Let…

Thanks for your post, @"Cappey_Jones". Let’s have a look. From what you’ve mentioned so far and your screenshots, it appears that you’re currently logged in to a different Dropbox account, which isn’t the one your mom is currently being charged for. If she had upgraded her Dropbox account via our website indeed, you can…

Happy to hear that! At the moment, you can only transfer (share) files from one Dropbox account to the other. Here's how you can do that. Let me know in case you have any questions, or need any help during the process.

Hi @"crazy8s"! I wanted to give you a nudge here and see if you need any further help with this. If you do, please provide us with the info Dell and Megan asked for above, and we’ll be glad to look into this.

Hi from me too, @"AlanAtaxia"! Were you able to resolve this since your last post? If you need any sort of assistance, we’re right here.

This idea has been closed due to prolonged inactivity. If you have any other ideas though that could make our product even better, feel free to post them on the forum!

Hey @"Lucy123"! Thanks for posting on our forum today. The most likely scenario is that you’re currently logged in to a different Dropbox account and not the one that you initially upgraded to a Plus plan. If you upgraded your Dropbox account directly via www.dropbox.com, I’d like you to go here and insert the 12-digit…

Hey @"Fugue"! So, from what I understand this started happening right after upgrading to the latest macOS, correct? Can you also clarify the Dropbox app version that you’re using? Other than that, I’d like you to go through this Help Center article, if you haven’t already, and let me know if anything that’s mentioned there…

Sorry to hear the issue persists, @"igoroliveiragg". Can you send me a screenshot of your current Dropbox app version, so that I can check this further?

Hi @"JoshNg"! I wanted to give you a nudge here and see if you need any further assistance when it comes to creating new file requests via your desktop app. Let me know.

Hey @"KentB"! Did you manage to figure this out in the end? Let me know, if you need further assistance.

Hey @"clamity-2jane"! Were you able to free up space from your Dropbox account? If not, and you’ve already checked the pages Hannah suggested, please let me know.

Hi @"Alain_P", I’ve found your ticket in our system and added an internal note, so that our support team may get back to you as soon as possible.

@"MattRamey", have you also tested this via different browsers/incognito mode and the issue persists?

Thanks for reporting this on our forum, @"SeanMcCabe"! Can you also test this via an incognito window on your current browser and let me know if you experience the exact same thing? Also, when saying that you tried right-clicking on your Dropbox files and selecting "Copy link", are you referring to the desktop app on your…

Hey @"dhershdb", have you also tried reinstalling the Dropbox app on your end? Did you only start facing this issue after upgrading to macOS Sequoia?

Hi from me too, @"KainNero"! I’ve gone ahead and logged a ticket for you, so that we can look into this internally. Please reply to me, when you get the chance.

Hi @"WilmaE"! Let me jump in here, too. What happens if you try to attach your screenshot here on our forum? Are you getting any kind of error? I’d also like a screenshot of your Dropbox app’s current syncing status. Finally, if you add a small file to your "documents” folder, does it sync to www.dropbox.com?

Welcome back to the Community, @"TheFrase"! Since this isn’t happening with a different file manager, File Explorer may be the issue here indeed. Does the behavior persist, if you quit the Dropbox app and navigate to your Dropbox files after that? What happens, if you open a different folder in your File Explorer (that’s…