Nancy Dropbox Community Moderator

Hey @"Mike C.45", can you please check out the offline installer solution provided by the previous users in this thread, and let me know if that helps at all? We'll take it from there.

Thanks for the screenshot! Can you try killing these processes, and let me know if there’s a difference? Also, as per the notification above, did you try to make a copy of files that were online-only on Dropbox, without making them available offline first? If yes, then this is quite possibly what triggered this message.

Sorry to jump in here, @"John-Smith". Are you using Safari on your computer, as well? If yes, can you test this there, and let me know if you see the exact same error?

Hi from me as well, @"Judge Joyce"! As a first step, can you please clarify if you already have the Dropbox desktop app installed on your computer? If you do, and you open your local Dropbox folder there, do you see the files of the Dropbox account you’d like to keep, or the files of the business that’s now closed?

@"hg56lu", it sounds like, upon deleting your Dropbox account, the admin transferred your files to themselves or another member of the team. You can ask them to create a shared folder instead, add your files within, and share it with your new Dropbox account. After that, you can move your files out of that folder, and they…

Hi @"adebyrne", welcome to the Community. Just to clarify, are you taking any specific actions on your device, right before this notification appears, or does it show up on its own? Have you restarted your computer, and the same thing keeps happening? What’s the OS version of your computer, as well as your Dropbox app…

Hi again, @"robertpri". When uploading files to the Dropbox server, there are encryption protocols indeed. However, this shouldn’t affect your actual files.

Thanks for the updates, @"michael omahoney"! Can you close any incognito windows you may have open, and try again? When opening an incognito window for the first time, it shouldn't log you automatically into any accounts at all. Also, what I can suggest next for the default browser on your computer is to clear its cache,…

Hey @"bcdenman"! Hope you’re doing great. The link you’ve provided lists the steps to create a template link on the Dropbox Sign website, and not Dropbox (via the Signatures tab). In general, this feature is available to users who have a Dropbox Sign account, and are on an Essentials/Standard/Premium plan. If you want, you…

Thanks for reaching out to the Community, @"Presto2024"! What I’d suggest, if you want to completely remove folders from your local Dropbox folder and only have them accessible on the Dropbox website, is to use selective sync. This way, you can pick which folders you want to locally sync, and have the rest not take up hard…

Hi @"michael omahoney", thanks for posting here! Let’s have a look. Is this happening for all folders on your Dropbox account, or just specific ones? Have you tried switching browsers, or testing this via an incognito window? Let me know, if that makes a difference.

Hey @"arnets10"! Welcome to the forum. Are you having this issue when uploading photos from your computer to the Dropbox website? Or is this happening on a different platform? If this is regarding the Dropbox website, have you tried switching browsers, or testing this with your mobile browser after connecting to cellular…

Hey @"Cahd"! Welcome to our forum. Can you please clarify if you’re currently on a Business team, or if you’re thinking about upgrading to one, and if you’re also being billing on a yearly basis? If yes, then we can log a ticket for you, and our support team will further help. Let me know.

Hi @"dturnidge"! Thanks for posting on the Community. Can you please clarify what you mean when saying that what you got was an installation that went directly to Dropbox on the web? Can you send me a screenshot of what you’re seeing exactly? Also, if I got this right, you’d like to install the Dropbox app on your device,…

Hi @"dsuisman"! Thanks for posting here. If you add a small file within your local Dropbox folder, can you see it on www.dropbox.com after that? If you click on the Dropbox icon in your menu bar, and go to "Sync History", do you see any errors there? Also, can you please right click on your local Dropbox folder, go to “Get…

Hi @"George7373", hope you’re doing well. Can you please share with me the exact OS version of your device, as well as your current Dropbox app version? Besides that, I’d also like a screenshot of the error you’re getting. Give me a nudge, when you’re ready.

Hey @"wvduuren", welcome to our forum. Can you send me a screenshot of your Dropbox app’s current syncing status, as well as its app version? Did you have any OS/Dropbox updates, right before this issue started? What’s the current location of the Dropbox folder on your computer? Let me know more details.

Welcome to our forum, @"dgtsf"! It sounds like the /Users/username/Library/CloudStorage/Dropbox filepath is the one that’s syncing to your web account/our servers now, instead of your old Dropbox folder. However, let’s have a look. Did you check your Dropbox app’s syncing status to make sure it’s up to date? If you open…

Welcome back to the Community, @"ned666". Just to clarify, after re-selecting your folders in your selective sync settings, do they now show in your local Dropbox folder? If yes, what’s the syncing icon that they have next to them? If it’s a cloud icon, instead of a green checkmark, please right click on them, and select…

Welcome aboard the Community, @"yaseenali203". Can you let me know what’s the current syncing status of your Dropbox app? Did it sync all of your updates, after making your files available offline again? If yes, I’d like you to send me a full screenshot of the error you’re receiving on your end, and one more screenshot of…

Thanks for posting this on our Community, @"IsaacRaphael"! Have you made sure that pop-ups aren’t being blocked for the Dropbox website? Can you please temporarily disable AdBlock, and try to download your files from Dropbox then? Let me know if any of these suggestions work for you.

Thanks for that, @"Hannelorium"! I’ve located your ticket in the system, and I’ve left an internal note for our support team to see. They’ll further help.

Welcome aboard the Community, @"Hannelorium"! Do you happen to have any devices that are still linked to that Dropbox account? If you do, please check their Notifications section; the one-time code should be there, and you can use it to log in to your account again, and update your email address. If that’s not possible,…

Hi @"Judson Pires", welcome to the forum. Are you using the Email to Dropbox feature perhaps? If yes, then please follow these steps to disable it. Otherwise, I’d like you to send me more details on what’s happening exactly. If your entire emails (and not just email attachments) are being saved to Dropbox, is there any…

Hi @"Elisabet Serna" ! Did you check Mark’s reply perhaps? Would that work for what you’d like to achieve, or would you still prefer to have this feature for shared folders instead of shared links?

Hi again, Nolan, and apologies for any misunderstandings on my part. Do you mind sharing the current filepath of your Desktop folder with us, whose subfolder you tried to back up to Dropbox? I’d like to make sure it’s currently saved in its default location on your computer.

Thanks for this info, @"axe"! Our team is currently looking into this, and they’ll update you as soon as possible in this thread.

Sorry to hear the same thing happens to you, @"PeeGeeTips". Have you tried reinstalling the Dropbox app? If you have, and you still see the same login prompt, please attach a screenshot of it here (while hiding your personal info).

Hi @"RobWilkins", hope it’s OK to jump in here. If you try @"tobiasknecht"’s suggestion, and you still have trouble with this, I’d suggest reaching out to your Sales representative directly, so that they can check your Dropbox account, and help you update your Dropbox app.

Hey @"robertpri"! Welcome aboard the Community. That really depends on the way you share your files with him. If you share a folder with him, and he’s on a free Basic plan and your files are more than 2GB in size, he’ll need more space to add them to his Dropbox account. What you can do instead is share a link with him,…