Nancy Dropbox Community Moderator

Welcome to the forum, @"Ktgle"! Just to clarify, you signed in to your old Dropbox account, and you didn’t create a new one with your old Dropbox credentials (email address + password), right? If that’s the case and your files had been deleted all this time ago, I’m afraid you can’t restore them, since there’s a specific…

Hi from me as well, @"silverlaker39"! When setting up the Dropbox app again, are you getting a prompt to log in with the email address of your choice, and your Dropbox password? If not, can you send a screenshot of what you see exactly on your end? Just make sure any personal info is masked.

Hey @"Arkadiy K.", are you receiving this particular error when trying to add new files to your Dropbox app, or is it always showing there, when opening your Photos tab? Have you cleared your Dropbox app’s cache, and reinstalled the app, and it still shows?

Happy to hear that, @"CES2"! Let me know if the issue has been resolved for anyone else, or if there’s still someone who has trouble with this.

Hi again, Suzanne! The first instance you mention is the local folder the Dropbox app has created to sync your files. The second instance is the Dropbox app itself that’s been installed on your computer. Now, it sounds indeed like you’re running out of hard drive space, which is why you received this error about your…

Hey again, Robert! I know it may be hard, but can you check this via a different WiFi connection/cellular data on your mobile device, if that’s possible? Does that seem to work better?

Hey @"ricodude", I’m sorry to hear this. Please feel free to share the OS version of your computer, as well as the version of the default browser you’re using, and we’ll check this further.

You're all set, @"meganelizabeth"! Please check your email address, when you get the chance, and reply back to my message.

Hi again, @"meganelizabeth"! Can we log a ticket for you, so that we can further check this internally?

Thanks for that, Maxime! As the next step, I'd like you to clear your Dropbox app's cache, and also reinstall it on your mobile device. Does that seem to make a difference when viewing your starred items after that?

Hey @"Robert Gray"! Hope you’re doing great. Just to clarify, are you trying to download these files directly via the Dropbox website? If yes, what’s their total size? If you’re using the desktop app instead, are these files set to be online-only? You can send over a screenshot of what you see, as well. Keep me in the loop.

Sorry to hear about your experience, @"deborahoakandlorestudios". As a first step, can you send me a screenshot of what you see here? Also, have you perhaps followed these steps to disable computer backup on your Dropbox app? Let me know.

Hey @"RoWow", thanks for posting here! Are you unable to see the new folder that has been added on your desktop app, or your web account? Besides that, is it possible you’re checking a different folder under the same name on your Dropbox account, which isn’t the one you shared with your collaborator? Let me know, and we’ll…

Hi @"rolejarczyk"! Did you go through this Help Center article for all the possible reasons this can occur? I can log a ticket for you to this email address, so that we can check this further.

Hey @"Taner", sorry to jump in. It sounds like you’ve been billed for a Dropbox Sign plan, and not a Dropbox subscription. To log a ticket with the Dropbox Sign support team, please visit this page.

Hey @"Lise01"! Welcome to the Community. I’d like a few more details, if you don’t mind. First of all, which Dropbox platform are you trying to locate and remove duplicates from? Is the Dropbox website, the desktop, or the mobile app? Also, when you say duplicate photos, are you referring to photos under the same filename,…

Hey Maxime! Can you please tap on the icon again, and send me a screenshot of the filters you’ve selected? I’d like to gather as much info as possible, and see if there’s something else we can try.

Hmm, alright. Can you send me a couple of screenshots then of what appears on your end? I’d like to take a closer look. More specifically, I’d like a screenshot of a file you can see on your web account, and one more showing the exact same filepath, as appears on your desktop app where the file is missing.

Hi from me as well, Suzanne! Since the Dropbox app isn’t among your Applications, I’d like you to click here to download it again on your device. Can you see the small Dropbox icon in your menu bar afterwards? If yes, please right click on one of your folders again, and let me know if the “Make online-only” option shows…

Hi @"Laurence28", sorry to jump in. From what I understand, you’ve created a shared link on Dropbox, you’ve pasted it on WhatsApp, then you edit the document on Dropbox, which causes the shared link to break. Is this right? What type of file is this about? How are you editing it, after creating the shared link? Finally,…

@"Ryan A", is this happening when previewing a specific file, or all files, in general? Have you also tested this on different browsers/via incognito mode?

Hey @"AR_23"! I had a look into our system, and I can see your case is already being handled by our specialists. I’ve left them an internal note on your behalf, and they’ll get back to you as soon as possible.

You're all set, @"izolirband"! Please reply back to my email, when you can.

Grazie per questo, @"cimino"! Lo stato di sincronizzazione dell'app desktop ha fatto progressi rispetto al tuo post precedente o è ancora bloccato nell'indicizzazione di 207.132 file? Se aggiungi un piccolo file nella cartella Dropbox locale, si sincronizzerà con il tuo account web? --------------- Thanks for that,…

Sorry for jumping in, @"canuck1". Can you also check what’s the app version of your Dropbox app? There should be a small Dropbox icon showing in your system tray, at the bottom of your screen, and if you hover over it, you should be able to see it there. Also, if you click on the same Dropbox icon, what’s the syncing…

Hey Maxime! On your mobile app, I’d like you to tap on the small button with the 3 horizontal lines, right next to the upward arrow, at the top part of your Dropbox app. After that, please make sure you’ve selected your Starred items from the menu. Can you see all of them now perhaps?

I see. Thanks for clarifying, @"mikeshick". The option you’re referring to is now called “Copy to Dropbox”, indeed. Please click on this button, and let me know if it helps with what you’d like to do. If not, feel free to send me a screenshot of what you see instead, and I can take a look.

Hi @"error-help", thanks for posting this here. Can you send me a full screenshot of what appears on your end? Have you also tried an incognito window on your web browser, and you see the same thing? Keep me posted.

Welcome aboard the forum, @"sdr17"! I’d like a few more details, if you don’t mind. Can you clarify what you mean when saying she’s uploaded files to a box you’re both on? Are you referring to a shared folder perhaps, and she’s adding content to it from her own Dropbox account? Also, are you unable to see these files both…

Hey @"xglorx", hope it’s OK to jump in here. If you’re trying to add a shared folder to your Dropbox account, you’ll need to have enough Dropbox space, no matter the device you’re trying to access it from, like Jay mentioned. Can you please clarify what’s the total size of the folder you’re trying to add? Also, please send…