Megan Dropbox Community Moderator

Hey @"cachaito"! I just sent you an email, in order for us to have a closer look into this, and investigate further. Feel free to reply back to me, and send me your findings there. Thanks!

Hey @"ICPadmin", thanks for the heads up! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hi @"joel-mic", thanks for posting here today! With the amount of files you currently have available offline on your hard drive, this behavior wouldn't surprise me. Keep in mind that the performance of the Dropbox application starts to decline after reaching about 300K files, and with 3.6TB that might be even more…

Hi @"yazmina", let me jump in here! I used your Community-linked email address to search on our system, and I couldn't locate any tickets there. Did you manage to reach out to our Support, or should I send you an email, in order for us to have a closer look into this? 

Hey @"Lucben", let me jump in here too! If you end up trying the steps that @"Nancy" provided, let me know if you come across any questions. Or, if you have trouble with anything else, I'm here to assist, and guide you. 

Hey @"DB231113", let's see what we can do to resolve this. Sometimes, the antivirus (not only your firewall) or security software on your computer will block Dropbox from completing the startup process. To see if this is the issue, follow the steps below. Temporarily disable any antivirus or security programs on your…

Hey @"credtech", welcome to our Community! Would you mind sending me a screenshot of the error you get when trying to delete these files? I'd like to have a visual too. You also mentioned that they will not allow you to access Dropbox so you can delete the files from your PC. Do you mean that you no longer have access to…

Hi there, @"jtstarr" let's see what we can find together about this! That's an odd behavior you have going on there. You mentioned you've already tried uninstalling the app, but here's what I'd like for you to try. Access the app, and then click your "Account" tab. Once there click the gear icon on the top right part of…

Hey @"cachaito"! How do you overwrite the files? Can you walk us through the process, step by step? Do you drag-and-drop the files from your desktop to the Dropbox folder, for example? If you use the Dropbox app, it would also be great to know what happens when you overwrite the files from the web. If you could provide us…

Hey @"justin h.2", thanks for posting here, let's jump right into this! How long has this been an issue? Would you mind clarifying which app version you currently have installed, along with the app's syncing status? I just want to make sure you're not running a beta version of our app. You can find both by hovering your…

Hey @"rmhines", we appreciate you taking the time to share your thoughts with us. We'll make sure your voice is heard. In any case, if you need something else, please let me know and I will be more than happy to help every step of the way. Thank you!

Hey @"flatteryheavenclassic227", let me jump in here too! Do you get any specific errors when trying to access your content? Besides that, if the issue remains even after you quit the Dropbox app, then the problem might be related to your OS. Essentially, since the app isn't running, you should have access to your files.…

Hi there, @"PastaShock" let's jump right into this! There's not a direct way to disable the access to your account online. The only thing I can think of is to clear your browser's cache, and avoid accessing the Dropbox website if you wish to avoid access to your account. If you need something else, please let me know and I…

Hey @"gordon99", thanks for the update! Since you couldn't locate your Dropbox icon on your Dell device, it sounds as if the app wasn't syncing, or wasn't installed at the time you made those changes. If that's the case, then you wouldn't be able to find those edits when checking your Acer computer, since they haven't…

Hey @"jquam", I'd be happy to look into this for you! Based on the app version that you're using (231.3.5660) it sounds like you have the beta version installed instead of the stable one. That could be the culprit there. Can you try to uninstall Dropbox from your computer using these steps? Once you do this, please access…

Hi @"risottto", thanks for the heads up! I definitely understand that this isn't ideal. I'll forward your feedback to the appropriate team, and I'll make sure your voice is heard. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"MrMagnani"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi there, @"gordon99" let's see what we can find about this! The first thing I'd like for you to check is if the Dell device is syncing those changes to your account online. Do you see the updated version of your files there? While you're at it, would you mind clarifying which app version you currently have installed…

Hi there, @"Joel_Wealth", I'd be more than happy to help! Keep in mind that I moved your post out of this thread, since this one was a bit old. In any case, can you clarify if you followed these steps? It gives you the exact process in order to create a folder for the files you're requesting, in order to then create the…

Hey @"hanssatt", thanks for posting here! Based on your post, it sounds like you're referring to this feature. It is however only available on dropbox.com for files in a Dropbox Professional, Essentials, Business, Advanced, Business Plus, Enterprise, or Education account. I'll forward your feedback to the appropriate areas…

Hey @"PleaseHelpThankYou", let's see what we can find about this! Just following up to check if you had a chance to review @"Mark"'s last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you. Thanks a bunch!

Hey @"david wang", happy Monday! Did you follow the steps that @"Rich" provided earlier? Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"iljd", we have no updates on this as of yet. 

Hi there, @"Mustafa Kozanoglu ", thanks for joining our Community! Does this error message appear when you try to copy a file that exists inside your Dropbox folder? Do you have OneDrive active and running on your machine? I'm asking because based on the error message, it seems that this might be caused by OneDrive, not…

Hey @"JonesDK"​, let's jump right into this! When did you first notice this behavior? Also, does this only happen inside a certain sub folder within your Dropbox folder, or does it happen across all the files inside it? Feel free to send me a screenshot, in order for me to have a visual too. While you're at it, can you…

Hi there, @"rmhines", let's jump right into this! If you have edit access to the folder, it'd need to take up space in your account as well, so that you can edit it. Keep in mind that if you no longer need the folder or its content, you can remove your own access by following the steps here. Otherwise, you can always…

Hey @"highpoint7"! Both your online-only and available offline files should be deleted from your account online if you try to remove them from your local Dropbox folder. That happens because any changes you make locally should be synced online, and vice versa. So, if you remove an online-only file from within your Dropbox…

Hey there, @"highpoint7", thanks for posting here! I'd suggest what @"Rich" already mentioned. If you have further questions you need help with, don't hesitate to let me know. Thanks a bunch!

Hey @"apcneves", I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hey @"majko123", welcome to our Community1 In regards to the thumbnails on your macOS, are you able to see them when switching the files from online-only to available offline? I'm guessing you have no issues when trying to open the files, right? Also, do you notice the same behavior when using your Windows device? Lastly,…