Megan Dropbox Community Moderator

Hi @"JustAsking25"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hi @"carolelehr"! Thanks for the info, and for sharing what did the trick. Happy to see that your issue is now resolved! We'll be more than happy to see you around again, cheers! 😊

Hi @"AC727", thanks for posting here! Hope things are going smoothly! Just wanted to check if you still need a hand, and if you tried the suggestion that @"Mark" mentioned. If all's well, feel free to share what did the trick.

Hi @"stanleycarter"! 😇 Amazing news, that's what I like to hear! Well, or read in our case. 😛 I'll be one post away if you need anything else, thanks! 

Hi @"WCaplanson" & @"PiecrustUK"! I was wondering if you're still facing the same issue. If so, have you also tried to perform an advanced reinstall too? Let me know, and we'll take it from there. I'll try to help as much as I possibly can. 

Hi @"AC727", thanks for the info! Happy to see that your issue is now resolved! We'll be one post away if you need anything else, thanks!

Hey @"MrSuddenJoy"! No worries at all. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey there, @"Bonnie K.4"! Thanks for the added info, and happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"oreinar"! Take your time, and let us know of any updates. 😇

Hey @"kbonotis", it's my pleasure! If you need anything else, just give us a shout! 😋

Hey @"cyeager"! Thanks for letting us know about this. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"Bonnie K.4"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"RonnB", thanks for reaching out to us. If you'd like to remove a previously linked device from your account, you need to delete it from your account settings here. Once the number of connected devices is below 3, you should be able to install and sign into the app on your new PC. I hope this helps, but if you need…

Hey @"bnevin", thanks for all the additional info here. Is it safe to assume that everything is back on track for now? 🧐 It sounds like this might be the case. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi there, @"kbonotis", let's jump right into this! I'm running to the rescue here. 😆 And by running I mean that I've opened a ticket on my end for you, in order to help with this. Reply back to me as soon as possible, and we'll take it from there. Thanks a bunch! 

Hey @"Stanley777"! I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks.

Hey @"DRALOKSHARMA74"! Awesome news. Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"DRALOKSHARMA74"! Do you get any errors when trying to sign into the account you used to join the team? You can find the support options available on the Support page. Keep in mind that your options might be limited since you're using a Basic account. In any case, I'm here to help, in order for us to get to the bottom…

Hey @"Stanley777", that's odd indeed. Just to make sure we're on the same page here: did you also try clearing the app's cache? You can find the option by accessing the Dropbox app, then click on your Account tab, then the gear icon and the option should be all the way to the bottom when you scroll. Also, what about…

Hey @"JamminJamjar"! I'm going to need some account-specific info in order to investigate further. Therefore, I'm going to go ahead and send you an an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hi @"JamminJamjar", let's investigate further! If a referral is showing as ineligible on the Dropbox site, then it should mean that the referral user attempted to activate the referral from the same network as yours. Is this a possibility for the users when they activate that specific referral? You can also check this…

Hey there, @"DRALOKSHARMA74", let's jump right into this! If I understand this right, someone invited you to join their Dropbox team with your personal account that you now have trouble accessing. Do you get any specific errors when trying to sign into your account online? How long has this been an issue? Also, have you…

Hi @"Stanley777", thanks for the info! Do you get the same results when searching for a file using your "Home" tab instead? If I were you, I'd try uninstalling the app and then reinstalling it again. Can you give it a go? 

Hey @"Stanley777", welcome to our Community! I've just tested this on my device and everything seems to work okay on my end. Have you tried to clear the app's cache from the settings, to see if that helps? Also, have you tried another WiFi network or searching for an item in a specific folder while you're connected to…

Hey @"Jack Nussbaum"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"AnotherConfusedCustomer"! I definitely understand, and I'm sorry to hear about that. Keep in mind that Dropbox has a no-refund policy. However, you might want to contact Dropbox Support directly for this. You can submit a ticket via this support page. Once you've sent your request, feel free to send me the ticket…

Hey @"PipoGialluisi", let's jump right into this! When did you cancel your current subscription through the Apple App Store? Has your account officially downgraded to a Basic plan according to this page? After your Apple subscription expires, you can then purchase a new Dropbox plan directly from the Dropbox website. Let…

Hi there, @"AnotherConfusedCustomer", welcome to our Community! I'll be more than happy to explain. When you download and install the desktop app, a relevant Dropbox folder is created on your Mac. That folder is a "mirror" of your account online. If you add/edit/remove files from it, then the changes reflect to your…

Hey @"ethankorvne"! As Neal mentioned, you'd need to reduce the drive's total usage, in order to have the 15 minute option. Let us know if you try it. If you need something else, I will be more than happy to help every step of the way. 

Hey @"rrstockertx", thanks for all the info, and screenshots! It might sound trivial but have you tried uninstalling, and then re-installing the app using the offline installer in this link? When you visit your account online are you able to see your desktop files there? What if you visit your Backup page?