Megan Dropbox Community Moderator

Hey there, @"sketchit"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi @"Gianpc"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"Nottah", welcome to our Community! Just to clarify and make sure we're on the same page here: are we talking about two different accounts, under different email addresses? It isn't clear if we're talking about the same account, or two different ones but based on everything you described it sounds like you're using…

Hey @"harry63", let's jump right into this! Could you send us a screenshot of what it looks like on your end? While we're at it, could you also clarify the app's current version and syncing status? You can find the version, and syncing status by hovering your mouse over the little Dropbox icon in your menu bar next to your…

Hey there, @"steve64_64", let's jump right into this! I'm going to need to gather a few more pieces of info and get closer into what is happening. As a first step, could you clarify the app's current version that you're using? You can find the version, and syncing status by hovering your mouse over the little Dropbox icon…

Hey @"joshua616", welcome to our Community! Just jumping in here to ask if you're still facing the same issue, or if it was ever resolved. If you're still going through this, please share some additional info with us. What is the error that you get, and how long has this been an issue? Let me know more!

Hey @"WiggJ"! If you have access to the email, but are not receiving the code, make sure to check your spam folder as well. And if it's still not arriving, try to see if you can bypass the process, by resetting your password. Of course I can always reach out via email, in order for us to have a closer look into this. Just…

Hey @"damosol"! Have you tried what my colleague @"Jay" suggested by any chance? I'd also suggest you make sure that Safari is up to date. That way you can prevent compatibility issues.

Hey @"equado"! Can you send me a few screenshots of what you see on your end in regards to these Dropbox folders in order for me to have a visual too? Also, please send me a screenshot directly from the app's preferences, showing me what's the path under your Sync tab. 

Hi @"olivia90"! I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hey @"eipapp6"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi there, @"czajin"! Did you manage to resolve this, or is it an ongoing issue? What is your OS, and have you tried any troubleshooting steps on your end? Let me know more, and we'll take it from there!

Hey @"edp4", thanks for the updates! I definitely see where you're coming from, and how important it is to get back syncing your work. With that being said I was able to locate your active ticket on our system. It seems your case has been escalated to our specialized agents, therefore I believe it's best to wait for their…

Hey @"Mark Kroll", I hope you're doing well! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi @"auramax"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi @"reethi", I hope you're doing well! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"jeroenws"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi there, @"olivia90", let's see what we can find about this! Is your Dropbox account an individual one, or a Business one? Is it possible that you were part of a Team, and the admin removed you? If this persists after rebooting your computer and router, could you clear your browser's cache and try once more? If this…

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"Kunnaki", I hope you're doing well! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hey @"cassidyfalk"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hey @"joolsadams"! No worries. I reached out to you via email in order for me to investigate further, and see if there's anything that we can do. Reply back to me, and we'll take it from there. Thanks! 

Hey @"Cherish12"! Following up to confirm whether your question is resolved or if further support is needed. We're here to help either way. 😀

Hey @"emmav", wishing you a Happy New Year! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"BobWalter"! I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hi @"CPU_55", I hope you're doing well! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"Truongvh2025", wishing you a healthy and happy New Year. Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi there, @"sr534"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @"DHK"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"rforster262", thanks for posting here! Can you share some additional details as to what's happening with us? Based on the little info I have, it sounds like your Dropbox space is full. Is it possible that you have a backup on this page running on your account? What, if any troubleshooting steps have you tried so far?…