Megan Dropbox Community Moderator

Hey @"Gabriel_H"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"FrankMes", let's see what we can find together about that! I know it might sound trivial but are you certain there are no subfolders, or files that might be getting synced when this happens? Have you manually checked all directories inside your Dropbox folder? Also, do any other third-party apps have access to your…

Hey again @"GPaul"! Phone support is only available to Business customers. However, if you choose one of our individual plans, you should be able to chat live with our support agents. Now in regards to your Windows UAC levels, and based on the screenshot it looks like they're set to default. Therefore I'd encourage you to…

Hey @"mtuvin", I hope you're doing well! Here are the steps that you can follow if you wish to refer your friends to Dropbox. I'll be one post away if you have any questions, thanks! 😊

Hey @"GPaul"! If you wish you can upgrade your Dropbox account in order to be able to access more support options. In the meantime, I'd suggest following these steps. I understand how crucial, and important that is for you and I'm here to help you get to the bottom of it. Lastly, do you notice the same behavior when you…

Hey @"Twopan", thanks for that! I just sent you an email in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch!

Hi @"Twopan", we'll get to the bottom of this together! Can you send me a screenshot of the message you mentioned, in order for me to have a visual too? You also mentioned that the files don't seem to be the problem. Do you mean that you can share an individual file without any issues? 

Hi @"RCattell", let's see what we can find out about this! Is it possible that you haven't accessed your account in a long time? If I were you, I'd also check to make sure I don't have two Dropbox accounts. You also mentioned you had an active subscription, right? If that's the case, and since you were using a paid plan,…

Hey @"hanser007", welcome to our Community! Which computer did you use in order to create these folders? I'm asking because if you can see your content when you visit your account online, then it should be visible on your mobile, and iPad too. Is it possible that you're using a different Dropbox account on some of your…

Hi there, @"Twopan"​, let's jump right into this! It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service? You can also take a look here for more info. Lastly, how long has it been…

Hey @"BDP2025", thanks for the added info! I have to agree with @"Rich" here. The best course of action would be to update both Dropbox -if it hasn't been updated yet- and also check with Setlist about this issue. If you need something else, please let me know and I will be more than happy to help every step of the way.

Hi there, @"BDP2025" welcome to our Community! Would you mind clarifying the version of the Dropbox mobile app that you're using on your end? Also, can you access our mobile app normally, without any issues outside of the Setlist app? If you could send me a couple of step-by-step screenshots demonstrating the process that…

Hey @"GPaul", let's see what we can find about this together! Based on the screenshot it looks like these files are stored as online-only inside your Dropbox folder. That means that they are stored in the cloud and won’t take up storage space on your computer. I'm wondering if this might be causing some issues. Can you…

Hey @"DonnetteD", let me jump in here! Was that a one-time situation, or do you still notice the same behavior when you create a brand new folder, and try to share it? Can you create a new folder, and then try to share it without copying it? I'm wondering if this was a fluke or if it's consistently happening with all of…

Hey there, @"crazy8s", welcome to our Community! Can you please confirm that the email address you're receiving these emails to, and the email address associated with your Dropbox here, are identical? If you can also send me a screenshot of your account's space usage from your plan page, it would be really helpful. What do…

Hi there, @"TBox09"! Happy to see that your issue is now resolved! If you need anything else, just give us a shout. 😇

Hey @"AlanAtaxia"! Give it a go, and if you have any other questions, or issues we'll be one post away. Thanks! 😉

Hey @"electroDrive333", let me jump in here! Is it possible to send me a screenshot and let me know how it looks like on your end, in order for me to have a visual too? Thanks a bunch!

Hi @"juanpeso", I just sent you an email in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks!

Hi there, @"imaginare", let's jump right into this! It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service? You can also take a look here for more info. Lastly, how long has it…

Hey @"rcvergs"! It might be better to ask the owner to contact our support team directly using this form. This way they'll be able to guide the document's owner while having a clearer account visibility and more tools. If you need something else, please let me know and I will be more than happy to help every step of the…

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hey @"rcvergs"! Hmm, didn't quite catch that, my apologies. Do you mean that you still need further assistance, or you're all set? 🙁

Amazing @"Levi3"! Happy to see that your issue is now resolved! Give me a shout if you need anything else! 🤓

Hi there, @"KiahG"! No worries, I'm here to dive into this. I just sent you an email in order for us to investigate further. I'll see you there. Thanks a bunch! 

Hey @"mummadrai"​, I definitely understand your frustration, and your need to access the folder in question. However, please keep in mind that our agents usually have an approximate 24-hour window before they can review your case along with the info you've provided, and then reply back to you. The best course of action…

Hey @"jumpinjackeroo"! I just sent you an email in order for us to investigate further. Reply back to me as soon as possible, and we'll take it from there. Thanks!

Hi @"vsultana10"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi @"CarynS"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hi @"WizardofVoz"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.