Megan Dropbox Community Moderator

Hey @"Paolo M.", I hope you're doing well! As already confirmed in the thread so far, this is what we can reproduce from our side: -When left or right clicking on the Dropbox icon, we can see the Dropbox app window. -When double-clicking on the Dropbox icon, we are getting redirected to the Dropbox folder. Having said…

Hey @"Cappey_Jones"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"Juliesarah"! Quick check-in to see if you caught our last reply. Do you need more help?

Hey @"hattienixon"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"macnology"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey there, @"Rickw"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"simpson b."! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"Giles527"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"WilmaE", I hope you're doing well! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"rhuling951"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"getanin"! When did you first notice this behavior, and does this issue affect all photos and videos, or only some? Can you also try to restart the Dropbox app using the steps mentioned in this article? While you're at it, have a look at the other steps too. If you visit your photos tab online, are you able to see the…

Hi @"ThriceFive", sorry to hear about that! When it comes to selective sync conflicts there's not an automated way to handle them. Here are some steps and future insights to prevent this from happening again. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"amidav", I just sent you an email in order for us to have a closer look into this. Please reply back to me, and we'll take it from there. Thanks!

Hi @"getanin", let's jump right into this! Just to clarify, are you not seeing them in the photos tab online or in the photos tab on your Dropbox mobile app? How large are the images that aren't previewing in the Photos tab? Are you uploading your files manually, using the (+) button, or have you enabled the Camera Uploads…

Hi @"Magdalena7", thanks for posting here! As @"Rich" mentioned earlier in this thread, all uploaded files larger than 15 KB will show up in your Photos tab. You can always group or filter them, but not specifically exclude content. If you have any other questions, I'm here! 

Hey @"lennypenny", let's jump right into this! To add to what @"Mark" mentioned, please also send me a screenshot of your account's plan page in order for me to have a visual. Keep me posted!

Hi there, @"Toha57", sorry to hear about that! I did some digging on my end, and it seems that you've successfully reached out to our support team. One of our agents will get back to you as soon as possible in order to investigate further. We appreciate your patience, hang tight. If you need anything else, just give us a…

Hey @"EastyT", thanks for letting us know about this! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. Wishing you a wonderful week ahead! 😇

Hey @"yoshipo2010", let's see what we can find together about this! When did you first notice this behavior? On step 2 you also mentioned that you save the file, and then synchronize it with the server. Just to make sure we're aligned, do you use these steps in order to update any recent changes you've made while the file…

Hi there, @"josecarlo", sorry to hear about that! You did a great job troubleshooting this on your end by following these steps. I went ahead and opened a new ticket on my end for you in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hey @"MartinCasanova"! I just checked the email and the agent mentioned that they're going to escalate your case to our specialized team. Hang tight, I understand how important this is for you. Thank you for your patience! 

Sure thing @"Sameera007"! I just sent you an email, in order for us to have a closer look into this. Thanks!

Hey @"dhershdb"! I'll be waiting for your updates. Fingers crossed that this will do the trick. If not, we'll be one post away, so give us a shout. Thanks!

Hey @"User1557178", bear with me while we try to get to the bottom of this! Can you upload a brand new file, and then edit/access it in order for it to appear in your recents tab? Once you do this, do you notice the same behavior? Also, if you click on the little down arrow next to one of the column headers, do you see…

Hey @"Sameera007"! A computer network is any system that connects two or more computers or devices to share data, resources, and services. For instance, if you and your colleague all connect to the same network, using the same IP address, it'd essentially mark the referral as such.

Hi @"Sameera007", let's investigate further! If a referral is showing as ineligible on the Dropbox site, then it should mean that the referral user attempted to activate the referral from the same network as yours. Could this be the case? You can also check this section of Help Center for more info and this FAQ right here.…

Hey @"Jeroen J.1", thanks for keeping me in the loop! Happy to see that things worked out as they should. Definitely let me know of any updates. If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"dgodesky", thanks for the heads up! 😇 Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey all thanks for reporting this! Other than @"karliwalti", who already shared this with us, would you mind clarifying which app version you currently have installed, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi. If you try to…

Hey @"AceConrad" & @"Maynard"! I just sent you an email, in order for us to investigate further. Please reply back to me, and we'll take it from there. Thanks!