Megan Dropbox Community Moderator

Hey @"shawnedrei"! Can you confirm whether you can access the Dropbox website without any issues too? If that's the case, then I'll be happy to reach out via email in order for us to have a closer look into this. Thanks a bunch! 

Hey @"dimitaritskov", I'll be happy to answer this for you! Please feel free to have a look here where I replied to a similar inquiry. Let me also add that if you no longer need access to the shared folder in question, you can follow these steps in order to remove your access from it. If you need something else, please let…

Hey @"spartanshamrock"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"Nend"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"eoffbus"! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @"quietbrook"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi @"John92"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"ilakn"! Just popping in to see if you've had a chance to look at my last message. Still need help? I'm all ears! If the issue is sorted, let me know what worked out for you.

Hi there, @"CipE", welcome to our Community! Let's see what we can find about this together. Have you tried following these steps specifically in order to quit the desktop app? If this is what you're doing but the option is missing, would you mind sending me a screenshot of the options you see there? Keep in mind that you…

Hi there, @"Franna" welcome to our Community! Thanks for the screenshot, it is super helpful. Based on everything you described it sounds like this error is coming from your PC. Can you confirm if that's the case? Feel free to have a look at the relevant Help Center article, and also at these steps provided by Microsoft to…

Hi there, @"SteveC5"​, thanks for posting your question here! In addition to what @"Rich" already asked, I'm going to need to gather a few more pieces of info and get closer into what is happening. As a first step, can you clarify your device's exact OS, and the app's current version and syncing status that you're using?…

Hi @"Assent", let's jump right into this! Would you be able to share a few more details with me? Do you get any specific errors? Also, does this happen when you try to share any file or folder inside your account? It sounds possible that sharing might be paused on your account. Have you checked this article to see if any…

Hi @"antab"​​, thanks for bringing this to our attention. It sounds like sharing was paused on your account, but let's see what we can find about this together. Have you checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service? You can also take a look…

Hey @"LSfromMPLStoSTJ", thanks for the speedy reply! Here's my suggestion: I actually think it's best that you send some screenshots of the double charges via email in order for the agent to be able to access, and inspect the situation. Our end goal here is to settle this moving forward so that you avoid getting double…

Hi there, @"Abrahamconstruction", thanks for posting your question here! I'm going to need to gather a few more pieces of info and get closer into what is happening. As a first step, can you clarify your device's exact OS, and the app's current version that you're using? You can find the version by hovering your mouse over…

Hi there, @"LSfromMPLStoSTJ", welcome to our Community! In order to change your billing method from Apple iTunes to Dropbox directly, you need to cancel your subscription, wait for the account to get downgraded and then re-upgrade directly from our website. Your files will still be safe, even in that meantime; only syncing…

Hey @"mtnfarms", let's investigate together! Could you please navigate to your backups page and let me know if you have our feature enabled? Also, what does your plan tab report exactly in regards to your quota? Do you have any shared folders taking up space in your account? Keep us posted!

Hey @"prasad498", let's jump right into this! You mentioned that you're part of a team plan, and that you're facing some issues uploading content. I was wondering if it's possible that your team ended up in a locked state. If so, please have a look at the relevant Help Center article that'll provide you with the next…

Hi there, @"hadass", welcome to our Community! It sounds like you're referring to our one-time 1 TB add-on as a user on Dropbox Plus. You can see more about this here. This add-on will provide you with an additional 1TB of space on top of your Plus plan. However, if you choose to upgrade to our Professional plan you get…

Hey @"BauadiSekar", welcome to our Community! 😊 I'm here to second what @"maher1982" mentioned about using Dropbox with an internet connection. As for your storage, you get 2GB if you use our free, Basic plan. For additional plans you can have a look here. If you need something else, please let me know and I will be more…

Hi there, @"rolandcaine", welcome to our Community! You can still share your files and folders with Dropbox, and there are several ways to go about it. You can read and choose the best way to share your content here. If you're facing any issues, or have any questions I'm always here to help. Just let me know a little more…

Hey @"samuelc"! I'm going to need some account-specific info in order to look closer into this. I just sent you an email, so please reply back as soon as possible and we'll take it from there! Thanks!

Hey @"grndvl1"! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

Hey there, @"sketchit"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi @"Gianpc"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"Nottah", welcome to our Community! Just to clarify and make sure we're on the same page here: are we talking about two different accounts, under different email addresses? It isn't clear if we're talking about the same account, or two different ones but based on everything you described it sounds like you're using…

Hey @"harry63", let's jump right into this! Could you send us a screenshot of what it looks like on your end? While we're at it, could you also clarify the app's current version and syncing status? You can find the version, and syncing status by hovering your mouse over the little Dropbox icon in your menu bar next to your…

Hey there, @"steve64_64", let's jump right into this! I'm going to need to gather a few more pieces of info and get closer into what is happening. As a first step, could you clarify the app's current version that you're using? You can find the version, and syncing status by hovering your mouse over the little Dropbox icon…

Hey @"joshua616", welcome to our Community! Just jumping in here to ask if you're still facing the same issue, or if it was ever resolved. If you're still going through this, please share some additional info with us. What is the error that you get, and how long has this been an issue? Let me know more!

Hey @"WiggJ"! If you have access to the email, but are not receiving the code, make sure to check your spam folder as well. And if it's still not arriving, try to see if you can bypass the process, by resetting your password. Of course I can always reach out via email, in order for us to have a closer look into this. Just…