Megan Dropbox Community Moderator

Hey @"damosol"! Have you tried what my colleague @"Jay" suggested by any chance? I'd also suggest you make sure that Safari is up to date. That way you can prevent compatibility issues.

Hey @"equado"! Can you send me a few screenshots of what you see on your end in regards to these Dropbox folders in order for me to have a visual too? Also, please send me a screenshot directly from the app's preferences, showing me what's the path under your Sync tab. 

Hi @"olivia90"! I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hey @"eipapp6"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi there, @"czajin"! Did you manage to resolve this, or is it an ongoing issue? What is your OS, and have you tried any troubleshooting steps on your end? Let me know more, and we'll take it from there!

Hey @"edp4", thanks for the updates! I definitely see where you're coming from, and how important it is to get back syncing your work. With that being said I was able to locate your active ticket on our system. It seems your case has been escalated to our specialized agents, therefore I believe it's best to wait for their…

Hey @"Mark Kroll", I hope you're doing well! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi @"auramax"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi @"reethi", I hope you're doing well! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"jeroenws"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi there, @"olivia90", let's see what we can find about this! Is your Dropbox account an individual one, or a Business one? Is it possible that you were part of a Team, and the admin removed you? If this persists after rebooting your computer and router, could you clear your browser's cache and try once more? If this…

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"Kunnaki", I hope you're doing well! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hey @"cassidyfalk"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hey @"joolsadams"! No worries. I reached out to you via email in order for me to investigate further, and see if there's anything that we can do. Reply back to me, and we'll take it from there. Thanks! 

Hey @"Cherish12"! Following up to confirm whether your question is resolved or if further support is needed. We're here to help either way. 😀

Hey @"emmav", wishing you a Happy New Year! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"BobWalter"! I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hi @"CPU_55", I hope you're doing well! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"Truongvh2025", wishing you a healthy and happy New Year. Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi there, @"sr534"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @"DHK"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"rforster262", thanks for posting here! Can you share some additional details as to what's happening with us? Based on the little info I have, it sounds like your Dropbox space is full. Is it possible that you have a backup on this page running on your account? What, if any troubleshooting steps have you tried so far?…

Hi there, @"eoffbus", let's see what we can find together about this! Generally, the photos tab should show almost all the image and video files uploaded in your account, no matter their location or way you upload them. If you try to double click a picture in order to view it, can you see its current path inside your…

Hey @"ilakn", let's jump right into this! Could you confirm where your Dropbox folder is currently located on your machine? Also, has the number of files syncing changed at all? Does the issue go away after rebooting your device or quitting or even signing out and back in? Let me know if you have any proxy, VPN, firewall,…

Hi there @"John92", let's jump right into this! Could you please let me know what's reported in your plan tab and if you're able to cancel it from there? If you're still getting the same error, you can try clearing your browser's cache or using another browser just to see if the behavior remains the same. Keep me posted! 

Hey @"PeteTheSwede"! Just to clarify and make sure we're on the same page here: what steps did you follow in order to transfer your Dropbox folder to the new device? Also are you looking for the particular Documents folder that you used with your old device, and that you have since deleted? Or are you looking to use the…

Hi @"JeffreyMcLaren", welcome to our Community! Do you try to move them on a different path inside your Dropbox folder, or outside of it? Also, it might sound trivial but have you tried rebooting your device at all? If you quit the desktop app using these steps and then try again, do you notice the same behavior? Keep me…

Hey @"Mikul"! Unfortunately, files deleted more than 30 days ago can't be recovered. Even if you paid for an upgraded plan, the extra recovery time would only apply to files deleted after the upgrade. I hope that clarifies things! 

Hey there @"Yellowbelly12", let's jump right into this! Are you able to recreate the email address on Gmail in order to receive the verification code? As far as I'm aware you can't receive emails even if your iCloud is connected to the same email address, is that right? Do you have any other device that is already…