Mark Super User II

Does it work if its sent via a different method? Do you know the exact error the user has?

You need to explain what the issue is and what is causing problems. We cannot help if we dont know what the problem is. 

1) Yes thats correct 2) You cannot delete that as its a standard Dropbox feature on the web 3) Yes 4) Yes they do - but only once via the ORIGINAL location that they are stored in. You are not double charged quota for them to be in a folder AND Photos. 

But, you've not really answered my question. Ignore DocSend for a minute. Does it work in PowerPoint on your desktop before you send the file? 

@"Bingo_needs_help" wrote:How is the best way of contacting Dropbox to be able to verify if my account has been deleted or not? www.dropbox.com/support

@"Bingo_needs_help" wrote:I think I loged in over 1 year ago. I have also checked my spam as well as added no-reply@dropbox.com to my email contacts. I'm afraid that means the account has been removed, as the other posts said. If you do not log in within 12 months accounts (and all data) are deleted and not recoverable.…

You will need to contact support for assistance: www.dropbox.com/support

@"Daviator" wrote:But again, why do my files need to reside in a (local) Dropbox folder to be synchronized? Why can't Dropbox software sync them from their current location(s)? I (incorrectly) assumed that was the point of the Desktop software. But no one has been able to answer that simple question, especially when other…

@"wilsonart" wrote:- I tried to adding the video link on powerpoint from a different computer and it still didn't work Somebody please help. Thank you Robert Was this PowerPoint the software or on Dropbox website? Did it work when ran as a presentation on the machine or via a link on Dropbox?

How long ago did you last log in @"Bingo_needs_help" ?

Is it possible to see which files are syncing based upon the icons of the folders in Finder? If so try moving the folder/directory out of Dropbox to say desktop, let it sync to clear icon/up to date and then return it the folder. That usually works. 

That sounds like a connection issue between your machine and the servers. Have you checked that a firewall isnt blocking you, that your time/date/timezones are correct and up to date?

@"JoeWood" wrote:I'm not sure Mark, we copied the hardrive with all the files and programs and out it on a larger HD on the new puter. Unless you have installed Dropbox it wont work. You need to install it and follow the advanced option prompts to put the folder/directory where it was before. Give it time to then…

Have you installed Dropbox on it and is it running? www.dropbox.com/downloading

Is something else changing them? For example updating the metadata due to being updated in iTunes?

Just tried to escalate for you all 🙂 It would help if people could just confirm Dropbox version number as well as OS version. For info a newer version of Dropbox is available here. That may fix it.

Are you downloading to your account or downloading via browser? If your account doesnt have 6.1gb free it wont add it

Hi @"BBrier78" Simply put here if you want the same files in both iCloud and Dropbox you cannot I'm afraid. It will cause corruptions and data loss. You need to use one or the other. 

Do you know how big it should be? Is it giving any errors etc.?

Hi @"romwel54" Simply put dont use Dropbox. Dropbox isnt a website hosting tool, it isnt designed or intended to do this. Dropbox have done lots in the past to STOP people using the system to host sites etc. and I suspect that is happening here. 

You need to mouse over the Dropbox icon on status bar - i.e. near clock @"JMS58" wrote:Also, I am now seeing file directories, but not actual files in the sub-directories or directly under the Dropbox folder. Hmmm. Thats expected. Dropbox creates directories first and then populates based on size order smallest to largest…

Have you given it enough time? It takes time to download - what is it saying when you mouse over the icon on status bar?

You cant do this with Dropbox itself, you'd need a third party program to download all of the data and copy it to Dropbox. 

The situation is addressed in the documentation - if you loose access to the email you will probably loose access to the account. Chat is available on the paid plans, but, times will vary depending upon where you area. You can see that at www.dropbox.com/support

Hi @"Walt347" You can remove old devices via https://www.dropbox.com/account/security 🙂

Do you mean so that they sort by name regardless of file type (e.g. file or folder?) If so I'm afraid that isnt possible. 

I suspect Dropbox cannot see/aware that iCloud already is backing them up, but, it is why its failing.

If you are logged in, at all, to the Dropbox services, it will detect your plan. So if you are a free user it wont let you log a ticket. If you are a paid user, and logged in as a paid user, you'll get the options to contact support 🙂

You need to contact support via www.dropbox.com/support. However, they may not be able to help as without email access you cannot prove ownership. Make sure you do so while not logged in (including here) so often an incognito window works best. https://help.dropbox.com/account-access/lost-email-access

Hi @"oklahoma9" Simply put you cannot do this. It wont work and will lead to data loss. If the directory is in iCloud you cannot sync to Dropbox. If its in Dropbox you cannot sync to iCloud.