Mark Super User II

There is no onboarding support. The help centre is a good place to start: www.dropbox.com/help. 

I suspect something is happening at the moment as I'm struggling using buttons across the Dropbox site at the moment. I can click on 'Create' and it pops up the menu but then nothing happens and the page freezes (doesnt crash, just nothing is clickable any more). 

@"helloconsequentlyaha" wrote:users are getting an error message but I can still access the Dropbox (as the creator) Whats the error? Remember we cannot see/read over your shoulder or other peoples shoulders.

Why? We need more info here. Whats happening? 

This is AMAZING news @"JasonSilverDBX", thank you!! Lets hope that it continues so that you guys do listen and learn from things! 🙂

Oh no! This is pants! I use this all the time as well and also didnt get an email. 

For shared folders, you need to rejoin at www.dropbox.com/share OR get the owner to reinvite you (that's what 'you removed....' means. 

@"jhammeke" wrote:When it is /fo/ it still shows the sad puppy dog and does not work When it is /fi/ it says the file is deleted. If its deleted you need to ask customer to re-do the link and leave file in Dropbox

No, unless you uploaded them actively to another account they wont have uploaded to the Team. Have you done a search on the computer to see if they are hidden anywhere as it sounds like you were using Dropbox backup?

How about using Dropbox requests? Include that link in all correspondence and people can upload directly to you from that

No, sorry, there isnt. You would need to either email the attachments via the Dropbox email system or manually download/upload. 

You cant reply to posts on the forums via emails. You have to come here to do it. Its unlikely you can recover access, but, Support is the only way to do so. Log out of here and go to www.dropbox.com/support to log a ticket

As the link says this was initially reported in 2022 and is basically re-using previously stolen data. Dropbox responded to that at the time here: https://dropbox.tech/security/a-recent-phishing-campaign-targeting-dropbox

@"ladigitalphoto" wrote:opt in The feature has been pulled and is no longer available 😞

You can see the tickets at www.dropbox.com/support

You should be able to just go to www.dropbox.com/support and see it. 

Hi @"EAAman" If they were not uploaded to Dropbox, or, not stored on Dropbox they wont have been recovered. The 7 day deadline is irrelevant now - as the account has been restored. That means everything Dropbox had has been recovered. Can you see the file upload at www.dropbox.com/events ?

@"owladmin" wrote:We are not even sharing folders with these people so I don't understand why Dropbox is suggesting that we invite them to join our team. This is a total guess here but I assume that the people have had a Dropbox account under that email and its POSSIBLY still active. Remember the email account itself…

@"anatolii belikov" and @"Kanthony" - you are posting from two accounts I notice. I'm clutching at straws here but any chance when you are looking for files etc. its on the wrong one by accident?

No, the files are truly deleted - you deleted the account so everything is wiped. There is no way to recover. 180 day recovery is possible for paid users who stay paid users and have the plan at point of deletion. 

@"NancyGribler" wrote:DROPBOX* $31.99 from my credit card statement Try looking up the charge at https://help.dropbox.com/billing/find-credit-card-charge to see if you are logged in to a different account

Dropbox Sign is a totally separate service - have you gone to that site and cancelled?

@"NancyGribler" wrote:Hi there, thanks for responding. I only have one Basic $30 something dollars account. Can anyone help me on a phone call? Hi @"NancyGribler" Dropbox doesnt have such a plan.... it is $10 a month minimum. I dont suppose you are actually a Box customer or from another service are you? And phone support…

You need another product within the Dropbox family: https://sign.dropbox.com/en-GB/products/dropbox-fax

What about it? We need more info here?

@"JohnC2" wrote:Will dropbox record every move I make regarding my files? If the files sync'd to Dropbox yes, it does. 

No, Dropbox doesnt delete things unless its told to OR it deletes entire accounts after 12 months of inactivity. If 1.2gb is gone have you checked www.dropbox.com/backups ? And what about www.dropbox.com/events ?

Shared folders use up the quota of everybody involved. So, your folder takes up their space if its shared. If they dont need to edit it just send a read only link. 

@"orion53" - you seem a tad mixed up over Dropbox terminology. Selective Sync is exactly what you said above. Files are either showing on the device or not. Thats how its supposed to work. What you need is Online Only setting up: https://help.dropbox.com/sync/make-files-online-only However, it looks like your device isnt…

Because thats how the comments system works I'm afraid. The comments are not a part of the file itself but rather a 'conversation' type screen at the side of it. You have selected an area you wish to comment on, you then say what the comment is and it lists at that side. People can then move around the file and see those…