Mark Super User II

@"SparkleCindy" wrote:So will I have to pay for it again, even though I already paid for a year? When you join a Team you are refunded the fees. So, you wont have paid 🙂

@"awilson576" wrote:The warning that appears when you delete your account is not explicit enough. It implies that only the files stored on dropbox will be deleted. It does not explicitly warn that the files will be deleted forever from your local computer as well. And this is where the whole backup thing goes wrong (I've…

@"amanda727" wrote:Hi Megan, Being added back by the team admin is not an option. That is the only way to resolve it. When you are part of a Business Team that business owns your account and all data in it. They need to re-add you to the team quickly (as after 7 days all data is removed, unless, they've backed it up…

@"CCbug1" wrote:What about my thousands of pictures? You may need to recover via a backup medium if you cannot get access via Dropbox.

Its unlikely you'll be able to get the account back @"CCbug1" 😞 All Dropbox, usually, do in paid account situations like this is cancel billing. https://help.dropbox.com/account-access/lost-email-access

What exactly is the error @"amanda727" ? Also, that number you rang - its a scam. Dropbox has no phone support. Please make sure you didnt give any personal info to them. 

@"aimeecorona" wrote:Hi Hannah, Hoping you can help me with a billing issue. I submitted a help request on 7/21/22. I'd be happy to share a screenshot of the request I submitted. The dropbox account was tied to my personal credit card for a company I worked for. I cancelled my upgraded plan in April of 2022 because I…

Ineligible usually means its on a machine that has already had Dropbox installed, or, on the same IP address as one already in use. You could try and contact support at www.dropbox.com/support and see if they can help?

Dropbox should still (just) work with that. Download from www.dropbox.com/downloading to install. https://help.dropbox.com/installs/system-requirements

anonymous wrote:Yes, thank you. I think I figured out that I have to create the textbox in Adobe and then upload it to Dropbox. I am hoping others in my Adobe Teams will be able to edit any text I have created in that textbox when uploaded to Dropbox. You can also do it directly via Dropbox, you dont need to use Adobe 🙂

@"sms250" wrote:I dont understand to delete something from drop box but not my laptop what do I need to do? thanks Move it out of the Dropbox folder to a different directory on your computer.

That already exists.

Have you tried clearing cache and cookies etc.? As nobody else is reporting errors its almost certainly a localised issue

@"Jim37" wrote:I use a separate password to access Dropbox and always have. Other file types do not seem to be affected which is why I uninstalled and reinstalled Numbers. Can you access the files via the Dropbox app itself @"Jim37" ?

Hi anonymous Have you had a look at https://help.dropbox.com/view-edit/edit-pdf ?

It should work on iOS: https://help.dropbox.com/view-edit/edit-pdf What version app are you using and version of iOS?

Its Latin Characters only and none of the ones listed here: https://help.dropbox.com/organize/file-names

Hi @"Ruthless_Rabbit" There isnt a way to get Dropbox to 'see' that they have already been uploaded I'm afraid. Backup and 'normal' syncing are two totally different things 😞

How long ago did you delete them and did you downgrade them? If it was over 30 days they are unrecoverable now I'm afraid. Once you stop paying the deleted recovery window drops to 30 days. After that they are permanently removed - upgrading wont help. 

You need to contact support via www.dropbox.com/support I'm afraid. Its not something you can resolve yourself. 

I also cannot do it 😞

@"abhishek_mtb" wrote:OK, I shall ask and update you on this. Just as a reminder. They have to install on a unique desktop (or laptop) computer. Mobile devices wont count.

Hi @"at0605" Has your account downgraded yet? That needs to happen first

Dropbox wont have erased the files - it would have created a second \Dropbox directory. You probably didnt notice initially as it would have downloaded/populated again from the web so it would LOOK like it had everything. In fact though you'd have had 2 copies. There isnt a notification as such to say its stopped syncing,…

It wont be possible to do that @"Sandile_ndawonde" - once an account is deleted its permanently deleted immediateley. Business accounts that still have an account running (i.e. the owner cancels somebody within the business but still pays the licence fee) can recover for 7 days, but, after that its not possible. Also, once…

Do you know which file is the issue @"cristiandj81" ? If so drag it out of Dropbox, let it complete the sync and then return it and see if that works. 

Hi @"jpthurston" Unfortunately unless you tell Dropbox when you install, or, it detects Dropbox installs it will create a new directory. As they are not in the Dropbox folder and not sync'd to Dropbox (I assume nothing was showing at www.dropbox.com/events) it isnt possible to get them back - they were wiped when you wiped…

What does Dropbox say if you mouse over its icon on the status bar of the machine not syncing properly. Is it giving errors etc.?

Has the other people accepted the link and added it to their own Dropbox accounts? They'll need to have an account with enough space to be able to accept the folder to do so. Once they do that then I believe it'll show up on the page for you as part of the Share 🙂

If it says link disabled then the link has been removed - possibly via Dropbox if its deemed against the T&Cs