Mark Super User II

Are you using the full version of Windows or is it the tablet version/mode? If its the tablet version you cant - you need to be using and running the full version with file explorer etc.

@"Jay4491" wrote: Hey, It’s like the account has been disabled from viewing existing files and creating new papers but I’ve not been notified of any wrong doing. Sounds like that has happened - this happens if they detect spam/viruses etc. It does sometimes do false positives though. You need to contact support at…

Do the files still exist within your account? Can you create links to files not inside of Paper?

They dont lock you out. You can use it without restrictions as long as you stay under limit. Once over limit they simply stop syncing, but, you can still log on and view what is already there. 

Refunds are only given where legally required. You will need to send in proof of cancellation. You will need to contact Support at www.dropbox.com/support and ask for help.

Sometimes when things are blocked by Admins the messages are not clear. It would be worth asking the Team Admin. The other thing to consider is clearing cookies/cache etc. and then trying again

Has your Team admin blocked this from being allowed?

I think you are going to need to restart, unfortunately. Transfers usually are quite quick

It sounds like either the account is linked to a Business Plan, old Google log on OR has been banned / removed for some reason. You are going to need to contact Support via www.dropbox.com/support. Make sure you arent logged in to anything, including here, and then go to that link.

Some promo space is time limited, its possible it has expired now

If it says email taken have you done a reset on www.dropbox.com/forgotten to try and log on using a reset password?

You need to do it from https://app.hellosign.com/account/logIn I believe

They did inform people - there were lots and lots of emails and popups on the web page about it with directions to read FAQ's about the upcoming changes: https://help.dropbox.com/installs/macos-support-for-expected-changes

Hi @"HexaJay" It sounds like you hadnt download the files and made them offline in Dropbox before moving to iCloud. As they are all 0byte files it sounds like they are empty placeholders rather than actual files. I'd suggest abandoning and trying again with downloading first

You cant rename the Dropbox folder. But it should auto sync with the Windows folder as long as you havent changed any settings. You may be able to use the 'Move Dropbox' commands to do this instead. 

Do they open if they are outside of the Dropbox folder? Have you tried a repair of Office 365?

@"angelsmessenger" wrote:appreciate the care and love. since this issue occurred last year with many.. could it be on your end? As you are only person reporting it (unlike last year when lots, and lots, and lots did), no it isnt a Dropbox issue unfortunately. Its almost certainly something linked to the profile/setup you…

@"logjammin75" wrote:So no further assistance then from Dropbox, or is this the wrong platform for Dropbox to assist in providing a solution for a paying customer, or is this the extent of Dropbox's scope of services? And something which i forgot to ask and would as per common procedure expect, is a case number and the…

To add to what @"Megan" said above, if you mean that you want other people to be notified when somebody completes YOUR upload request (i.e. a Business Partner), that is not possible. 

Is it a shared folder? Can you rejoin at www.dropbox.com/share 

You cant - Dropbox deletes accounts after 12 months of inactivity. They are permanently removed from its servers. However, files MAY appear locally if that hasnt sync'd to Dropbox, or, it was a share which is reopened. 

Which version of Dropbox are you guys using? Does a reinstall work? www.dropbox.com/downloading

Unless you are using a totally different internet the issues will almost certainly be the same

@"angelsmessenger" wrote:can you fix this asap? please There is no issue with Dropbox at the moment or this place would be overran with people posting and the Status page would have notifications on it. If you are getting upload errors something is failing between you and Dropbox. My guess is your connection is unsteady or…

There are already such measures in Dropbox @"Joe2-0" , however, they arent really very reliable. Dropbox obviously try and make it more and more reliable over time BUT this is why they dont really suggest you move the folder to external drives. It just isnt the point of Dropbox and the risks are huge. 

Hi @"logjammin75" Just a quick one - are you the same person as this post? Because if so are you aware its two diff accounts you are using? Which could be part of the issue here.

So, you are not using the desktop software then. I'd suggest posting a screenshot of the issue to see if Dropbox pick it up later. 

Its not in the browser. Its the desktop itself - if you are using the desktop software. Its the bit of the computer where the clock is - either top right near on a Mac or bottom left usually on Windows. Its the 'bar' where all of the menu options are / start button etc. That should have a Dropbox icon on. THAT is the…

Im on about the desktop version. If you mouse over its icon on the status bar (i.e. next to clock) it should tell you what it is

Which version of Dropbox are you using @"Vajjie" ? If you mouse over the icon on the status bar it should tell you. It will be something like 194.4.6267