Mark Super User II

You need to check if your files are clean and not malware contaminated (use Malware bytes etc. or similar) and then you will need to ask support to remove any bans: www.dropbox.com/support. 

What errors are you getting @"thewildrose11" ? How long ago was it deleted and when it was deleted what plan were you on?

Hi No you wont. It will basically stop syncing and say 'you are over quota'. As long as you then upgrade everything will just start working again - worst case scenario you need to reboot the device / restart Dropbox to pick up the upgrade but thats it 🙂

If you still have iCloud connected you may be able to download them directly from iCloud on the device you are using, however, unfortunately this is user error 😞 SOMETIMES putting them back in to the iCloud folder and double clicking works. It has been noticed - and why help centre articles etc. say 'dont do this' and…

Hi @"Mrbtailor " Usually to change the method when its not via here you need to cancel subscription, wait to downgrade and then reupgrade (you dont loose data etc.). 

Dropbox launched a 'trial' which allowed people who were sent shared links to add to Dropbox and it defaulted to a typical Shared Folder set up (even though thats obviously not what was intended). This meant they could read/write/create folders etc. within those links. However, they have now stopped this and links work…

Another one to agree

@"gmath59" wrote:Same issue here, noticed it very late in the process. So all backups are overwritten. Paying a lot of money to dropbox to have trustworthy file management. I am now in the process to dig deep in my kept USB sticks and old drives to recover as much as possible. This is a real disappointment. Sadly the issue…

If you want the data in your Dropbox then yes you need to pay for that. As you are using it for work purposes I'd assume you'd just cross charge it back to the customer? If that doesnt work you need to get the files in smaller blocks. Or ask them to use Transfer which has limits of 100gb for paid or 250gb for Business…

Access it via the website instead from that device @"Pb17" ? It should still auto log on

@"helloconsequentlyaha" wrote:Yes, it worked previously. (FYI I am trying to share access to the whole dropbox not just a folder) You cant share access to the whole of Dropbox. You can only share access to files or folders. If you want to share everything you need to move it all in to a directory and then use the…

That means the link is incorrect. Have you followed https://help.dropbox.com/share/share-outside-dropbox ?

You need to contact support at www.dropbox.com/support and ask for the block on your account to be removed. 

There is no onboarding support. The help centre is a good place to start: www.dropbox.com/help. 

I suspect something is happening at the moment as I'm struggling using buttons across the Dropbox site at the moment. I can click on 'Create' and it pops up the menu but then nothing happens and the page freezes (doesnt crash, just nothing is clickable any more). 

@"helloconsequentlyaha" wrote:users are getting an error message but I can still access the Dropbox (as the creator) Whats the error? Remember we cannot see/read over your shoulder or other peoples shoulders.

Why? We need more info here. Whats happening? 

This is AMAZING news @"JasonSilverDBX", thank you!! Lets hope that it continues so that you guys do listen and learn from things! 🙂

Oh no! This is pants! I use this all the time as well and also didnt get an email. 

For shared folders, you need to rejoin at www.dropbox.com/share OR get the owner to reinvite you (that's what 'you removed....' means. 

@"jhammeke" wrote:When it is /fo/ it still shows the sad puppy dog and does not work When it is /fi/ it says the file is deleted. If its deleted you need to ask customer to re-do the link and leave file in Dropbox

No, unless you uploaded them actively to another account they wont have uploaded to the Team. Have you done a search on the computer to see if they are hidden anywhere as it sounds like you were using Dropbox backup?

How about using Dropbox requests? Include that link in all correspondence and people can upload directly to you from that

No, sorry, there isnt. You would need to either email the attachments via the Dropbox email system or manually download/upload. 

You cant reply to posts on the forums via emails. You have to come here to do it. Its unlikely you can recover access, but, Support is the only way to do so. Log out of here and go to www.dropbox.com/support to log a ticket

As the link says this was initially reported in 2022 and is basically re-using previously stolen data. Dropbox responded to that at the time here: https://dropbox.tech/security/a-recent-phishing-campaign-targeting-dropbox

@"ladigitalphoto" wrote:opt in The feature has been pulled and is no longer available 😞

You can see the tickets at www.dropbox.com/support

You should be able to just go to www.dropbox.com/support and see it. 

Hi @"EAAman" If they were not uploaded to Dropbox, or, not stored on Dropbox they wont have been recovered. The 7 day deadline is irrelevant now - as the account has been restored. That means everything Dropbox had has been recovered. Can you see the file upload at www.dropbox.com/events ?