Mark Super User II

@"didi15" wrote:OK I know this probably seems like a dumb question, but bear with me... But I thought Dropbox was in the cloud. What gives? Is everything I put into Dropbox being saved to two places? Dropbox syncs most files locally as well - its the whole point of it. So anything on your machine is local (hence it will…

@"hollis1818" wrote:I wish that were true. I had 4.25 G of space for many years. At least 10, I think. Recently, the space went down to 2G. And most of my files are gone. Of course, as a free basic account, I can't reach anyone at DB. What does www.dropbox.com/events show? How often do you log in and when was the last time?

Your shared files are using up the space as you can see on the graph. Now its possible they are not syncing to the machine (Selective Sync in use or possibly set to Online Only?) So, don't use the computer for size estimates - it isn't accurate at all (there is also a hidden cache). Everything you see at…

How do you mean your personal folder? Do you have 2 Dropbox accounts on your device - one Team/work and one for personal?

@"MCaballero61" wrote:That didn't work. sigh It does work, but only if you are not logged in. If you are you will not see it. Hence using an incognito window. You will then see:

You didnt answer my question - you need to see if you can see them at www.dropbox.com/home. THAT is where they will download from and so THAT is where you need to be checking. And after 6 months you may find not all are recoverable - Dropbox does delete files to bring people back under quota, hence me saying, check online…

Hi @"Makcyee" Do you still see them at www.dropbox.com/home ? If so you should be able to download from the website, or, once upgraded again it will commence to sync back to linked devices. 

If you delete a folder and replace it then the link option should still show at www.dropbox.com/links. You should be able to still delete it. However, did you go back to support and give them the link and explain all of this to them?

Yes it does count towards your quota - why wouldn't it? If it uses space on the servers it uses space (which costs money). Did you read the associated help articles when setting this up? https://help.dropbox.com/organize/team-folder-manager#How-to-archive-a-team-folder

@"spencer2" wrote:It's not right to spend money on software like this then have to spend so much time correcting a "bug". I have been around here since the software was in 1.x version and never ever seen this happen. I agree with @"Nancy" that the link is either still active on the account but with a different name/title…

@"encoreserviceseu" wrote: Hi Walter Nope, just the one Dropbox account where the email was sent to and where I'm logged into on my Android app If you go to https://www.dropbox.com/account/security does the phone show up on the Devices section? If you add a file to the phone does it appear at www.dropbox.com/home ?

@"eozzy" wrote: The last update I received was July 18th from a different representative stating they were looking into it. Does it not also show open tickets?

@"Michael Zhu" wrote:Yes, I sent a separate email inquiry after i posted that message. Thanks. They dont work weekends but will get back to you next week 🙂

@"Michael Zhu" wrote:I too am experiencing the same issue. Can you help resolve this? Thanks. Have you tried contacting support via www.dropbox.com/support ?

Thats because its not been shared as a link 🙂 You've created a shared folder that gives everybody read/write access to the whole thing. So when they add to their Dropbox if they delete/change anything it also changes on yours. You need to go to that folder and unshare it. You may be able to do it…

All links from your account show on that page. Rearranging files doesn't change anything - they still work. If it isn't showing on links have you checked the other options (Files and Recents etc.)? https://www.dropbox.com/share/recents

You can do it at https://www.dropbox.com/share/links

Does www.dropbox.com/support show any updates on your ticket @"eozzy" ?

If its your first ban it will automatically clear within 24 hours or so. However, each one does take longer. Dropbox limits users bandwidth on links to 20/gb a day across every link for free users, so, if you used over that (maybe the 4 watched more than once etc.) that will result in a ban.

Somebody else has just posted a full screen print of the website and it seems to show that if you scroll down the page slightly it has the usual account toggle:

What exactly is the error?

You will need to speak to the developer as it sounds like they need to update the app - there are also changes coming up later this year which, if not updated, could cause the app to stop working completely. 

Unfortunately as the messages on screen say on a mobile device you have to have the Dropbox app to view it. You can view on a computer without the app, but, on mobiles you need Dropbox.

What happens if you click on 'Apri File' at the bottom? Do you have Dropbox installed on your device?

Thats really weird as my screen is totally different: Have you tried an incognito window? Or clearing cookies and cache etc.?

What is the URL on that page @"Krijo" ?

Nobody here can I'm afraid - you have to do it via wherever you set it up. If that was on a mobile you probably need to go to that app store (Google Play or the App Store for example).

@"Krijo" wrote:I’m looking at my account with my computer but on the website. I am already logged in, and I see all my files. But there is no avatar, no initials, and no settings or profile. You can only link 2 accounts together - one as a paid business account and then one more. So if you have more than that you cannot…

Hi @"Krijo" Where are you seeing this? The website or a computer or similar? If its the website just log on to the account with the black avatar and log on there.

So, that means Dropbox isnt running or working. How long has it said 'starting' ? Have you tried a reboot of the machine? And then if that doesn't help reinstalling it from www.dropbox.com/downloading