Mark Super User II

Dropbox should have an icon at the top on the status bar near the clock. When you hover over it it should say what the version is and something like 'up to date'. Dropbox can only run if it appears there. Go to the applications folder and open Dropbox again to make sure its running.

Thank you 🙂 But, again, that doesnt look like Dropbox is running. Did you check that? What does the Dropbox icon at the top say if you mouse over it? If its NOT there have you started it from the Apps folder?

Yes of course you can attach them here - but you need to do it via the computer and not phone 🙂 It does very much sound like you don't have Dropbox running on the computer, however. 

When you say in the app is this the Dropbox app? It doesn't sync things like Photos on the iPhone - it only does a one way sync of what you put in the app. If you then edit a photo on the phone it wont update on Dropbox. So if you DID edit / delete or add in the app and its not sync'd to the computer its one two things -…

Hi @"Cecilia W" Have you made sure you are using the email address and account on both? If you add a photo on your phone does it appear on your computer?

Can you post a screenshot and exactly what you are trying to do?

@"AnnaB24" wrote:I don't know if Dropbox can do something for that ? Unfortunately not - as its local to each user. Dropbox does already send out emails and is whitelisted via most providers as much as it can, however, some just don't accept them or move them to things like 'Cluttered Inbox'. 

@"clientreleases" wrote: Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. But what are they? How can we test if you don't tell us what the updates are?! Especially given this is a beta 😞 

@"clientreleases" wrote: Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. But what are they? How can we test if you don't tell us what the updates are?! Especially given this is a beta

@"gswhite1" wrote:I need someone right now as I removed the good one by mistake! How do you mean 'removed the good one' ? Do you mean you deleted an account via the Dropbox website? If so its completely unrecoverable I'm afraid. 

This isnt how Dropbox works - Dropbox isnt a journaling system, its a cloud syncing tool. It syncs your own files on your on machine.

It already has been 🙂 If you go to https://www.dropboxforum.com/t5/Security-and-Permissions/RE-Requesting-for-all-my-Personal-Data-2024/m-p/749860#M13727 you can add information to what you were asking before. People here will help you 🙂

Dropbox does not do outgoing phone support. They only do incoming phone support to paid business customers who request it via secure PIN numbers. Posting a phone number on a public website is a sure fire way of being scammed - ANYBODY could call you and pretend to be Dropbox. Please never ever post that or your email etc.…

Dropbox cannot charge you unless you gave them you card information. Therefore if you DID give them your card information you needed to have made sure that you cancelled within the timescales. Refunds are only issued where legally required: https://help.dropbox.com/plans/refund If you did NOT give Dropbox your info you…

They shouldnt be able to - on the old account what is www.dropbox.com/events showing?

@"eakkus" wrote:If more users demand this, I might have better chance seeing this feature in close feature, perhaps. And thats exactly my point - at the moment its not something I've ever seen. You need to bang the drums and get people to come here and agree they want it (ideally on this thread) or it will just sink. There…

Hi @"jblankenship" That isnt how Dropbox works - if they move you to a business account it doesnt 'delete' anything, it creates an account with either the work email OR a folder in the account with all the data. If there is nothing in Events or Deleted then the account you are using now has no data in it and is not…

That means you are logging in using an account which you arent paying for - i.e. you have multiple accounts. You can also confirm this via www.dropbox.com/account/plan. You can either try and work out which ones you are paying for and log in to those (consider using the credit card look up…

No I get why people do it - no need to be rude and patronising about it. I'm also not an employee - I'm justs somebody who has been around here since Dropbox was in beta. However, what I'm saying was more a heads up of dont be offended if the thread is just closed or ignored. Dropbox dont release plans. They almost…

Without access to the email it is unlikely you'll be able to do so I'm afraid - unless you have a device already logged in. You need to go to www.dropbox.com/support while not logged in - even to here and ask for help. Try using an incognito window to make it easier. https://help.dropbox.com/account-access/lost-email-access

All support is at www.dropbox.com/support - but you need to make sure you are doing it via one of the accounts logged in that is paid.

So, Dropbox cannot alter files - if they are appearing corrupt they were uploaded corrupt. One thing to check is that they are local versions and not online-only files, which can cause issues. To test that do they work if you open via the website or not? Also think of things like updates that have happened to Excel could…

Does www.dropbox.com/account/plan show a reduction in quota? Or, is it being used elsewhere such as www.dropbox.com/backups ?

What is www.dropbox.com/events showing? Referral space is only removed if there is reason to do so - i.e. abuse etc. 

Have you tried restoring to yesterday's versions? https://help.dropbox.com/delete-restore/recover-older-versions What about opening Excels from another Dropbox account or that is say emailed in to a person instead?

@"eakkus" wrote:Hey @"BenDBX" & @"Jay" Is there any changes / developments regarding the issue? Knowing Dropbox they wont release any information until its ready to go and or happened - if they ever decide to do it.... of which of course there is no requirement to do so - this is the first time I've ever seen anything like…

@"zoeij" wrote:1) Is v1.1.35 hopelessly outdated and should I just give up? 2) Do you have any suggestions about how to transfer these files off of my old machine? Wowser, yes it is!! We are currently on 204.4.5420 and versions much before that are blocked from accessing the cloud sync tools. From a practical point of view…

Hi @"JennyDy" Yes that is right. You can rename and even move shared folders around your account at will without impacting other people. The only thing to make sure you DONT do is put them inside of each other. So I have all of my shares in a (very originally named!) folder called 'Shares' where I name them something…

@"JennyDy" wrote:The name of the foder is Nya kommunen u.b. - could the problem be with the naming, that it won't accept the two full stop punctuation marks in the folder name? Thank you so much for any help. Best regards Jenny That is exactly it 🙂 Rename the folder (dont worry it wont change for others) and it should sync…

@"shahaf" wrote:I Do know that my dropbox is full, is that related? Almost certainly, yes. If Dropbox is full it wont sync updates/changes or new files added to the directory. So, those files with an X on it will be ones you've added to your machine BUT have not been uploaded to Dropbox because there is no space. Same for…