Mark Super User II

Dropbox have previously said no. 2 isnt coming (now that could have changed, but, I doubt it). There logic was that they don't want to risk data loss by uploading and then actively deleting files on a local device which means its not recoverable if something did go wrong. I would imagine same is the reason for number 1. 

Is that when it was deleted? If so, no, its too long ago - once they are removed they are removed. Even paying for an upgrade wont get you more recovery window I'm afraid even if you had an account still. 

Does Dropbox sync other files if you add them? e.g. if you add a photo to the iPad Dropbox does it appear on Mac?

If you've not logged in for over 12 months and the files are deleted for inactivity I'm afraid they are not recoverable 😞 

Have you reinstalled? That often fixes most things: www.dropbox.com/downloading 

Shock 😞 Still no updates. 

@"clientreleases" wrote: Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Wow, a whole version increment and still no change log.... come on guys there has to be something or why would you go from 208.x to 209.x! It just makes @"clientreleases" look lazy 😞 

Can I just ask @"EB10" how much quota do you have available at www.dropbox.com/account ? Is it enough to accept the share? If not that could be the issue. 

@"Jill_Davies" wrote:They did not sync either to his Dropbox or to his computer as his Dropbox was full. Thank you for your help here. If they didnt sync as it was full they are not available to restore via Dropbox I'm afraid - as they don't exist. So it would be possible to delete them locally but they wouldn't then…

@"MarkBarLev" wrote:It's disconcerting that after the question was asked 2+ hours ago, there hasn't been a response beyond, "I will ask internally". I'd not read too much in to this. Dropbox is a global company with colleagues based all around the world. It is very possible that the people @"DBX_Pedro" are outside of his…

No, dont share it. You will need to contact support for help at www.dropbox.com/support but make sure you are NOT LOGGED IN - even to here. Try using an incognito window and then the option to get help with account issues will appear. 

@"AmyP2019" wrote:Jay, thank you for responding. All I see is the chatbot - no true conversation. I am in search of literally 1 file. Can I speak to a live person? Live Support is only available to Paid users (note, I believe you actually need to be paid and not a trial). If you are then you can get it Monday through…

You can contact support via the link @"Rich" gave just make sure you are logged out (even from here). Often an incognito window will work best. 

Hi @"Neil Hillman " Hope Oz is warmer than here!! 🙂 There actually is no way to do this. You need to downgrade your account (let it fail to renew even) and then upgrade at the new country. You wont loose access to anything when this happens but syncing may stop when you end up over quota.

@"clientreleases" wrote: Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Like what? 

You need to contact support for assistance via www.dropbox.com/support 

You've not said why you cannot share with him - what is happening? What is the error etc.?

Its just a shame that, as @"Здравко" said, it takes continual posts to get these added. Its been well over a month since I started asking for them. Interestingly the drop down menus issue was mine.... but isn't resolved so I'll log a ticket

@"clientreleases" wrote: Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Like? How will I know if this is going to fix an issue I'm having with creating links if you don't say what you fix. 

@"Raquel7" wrote:But can you have two accounts with the same email address? i just have one adress, so that why i dont understand. No you cant. But, as Dropbox doesnt do any sort of checks on account set up it doesn't mean you used the right email initially.... Also if you use google, for example, they annoyingly allow any…

@"Roxy1988" wrote: I just know they are still in my Dropbox in the old phone but they aren’t here in the new phone. In that case then you are almost certainly using 2 different logons on the 2 devices. You can easily test that by adding something to the new phone and seeing if it appears on the old one and vice-versa. 

@"Raquel7" wrote:Its seems the account has been deleted because i have a welcome message , but the thing is i´ve never did that! is there any way to recover my old account? It isnt possible to recover a deleted account, but, my guess is that if you didn actually delete it you have accidentally logged in and set up a second…

Is this on this forum? You can just drag and drop on to the composing window, but, it only works on web, not mobile

Dropbox probably wont be the solution you need for this because while there can be ways to force it as Dropbox isn't, and never ever has been, a tool for hosting content links are often changed and as such broken on forums. Please instead seek a tool that is designed for this such as a hosting platform. 

@"Raquel7" wrote:Hello! im not sure but maximum 3 months And events is empty? If so only a few things can have happened - the account was deleted and this is a new one (or you've accidentally logged in to a new account instead of one you already had), the files have been permanently deleted by something - which would not…

Hi @"Raquel7" Before you noticed it was empty how long ago did you last log on?

@"KF9" wrote:Is there any way to go back 1-2 years? Do I need a specific version of dropbox to do this? Unfortunately there is no way to recover that far back. All recovery options only work if you are, at the time of deletion, a paid member and continue to be so. However, even if that was the case the longest recovery…

Dropbox doesnt have that as a plan (minimum is 2TB). However, it sometimes runs tests and promos to sign up to, however, they are pretty much a one time offer things. So, unfortunately if it isn't there now its now not possible to sign up to as its gone 😞

@"jaycreates" wrote:New to dropbox and want to backup specific folders, seems obviously simple for a cloud drive company, yet I'm sitting here troubleshooting this feature on day 1. It isnt possible to do. Sorry.

Dropbox wont work if you are also syncing it to OneDrive (as the path shows). You need to stop using it with 2 cloud services. Also, its no longer possible to sync the Desktop now with Dropbox. It was a feature of the backup system, but, removed when it launched out of beta.