Mark Super User II

Tro Kendoyan wrote:is there any way to recover the photos? No, sorry. As the email says to warn you about the deletion once the files are removed this is permanent and there is no recovery available. 

What exactly is the error you are getting? Hoanang wrote:Is this cause by not using Dropbox Business anymore? Does this mean you are not paying for an account now? Are you over quota? Did you convert account back to a free one or just stop paying/not continue a trial?

For me its not so much the video recording I'm after its more around markup of screenshots. THATS the bit I'm struggling to find something for. 

Mdearing3540 wrote:I have no DropBox icon in my systems tray/menu bar right now. That means Dropbox isnt running. Try a reinstall from www.dropbox.com/downloading 

Rip_Surf wrote:I'm on macOS and have tested it for the time being: I've been trialling Zappy which is quite cool

The quickest is probably just to drag it back like you did initially. If that's not possible we need a bit more info here - how you moved it, where you did it etc. 

Fabiola AM wrote:What can I do to retrieve the last work in that document? If its not showing on Dropbox then, for whatever reason, it hasn't saved to Dropbox. If you worked on a computer it should still be where it was last saved, so, try opening Word and going to File -> Open and see if it appears and is in a diff…

Bokono wrote:Do I have any shred of hope recovering my files? How long ago did you delete them? If it was over 30 days its not possible I'm afraid. Even upgrading wont help as upgrades are not retroactive. https://help.dropbox.com/delete-restore/recover-deleted-files-folders

Dropbox's folder is on your hard drive, its using space like any other folder. It is then just 'replicated' to the cloud as long as the application is running.

Dropbox backup works by moving the directories in to the Dropbox folder and putting shortcuts in the original location. The exception to this is external drives that are backed up. Personally I think backup is really, really counterintuitive and complicated. 

ciasniper wrote:it looks like i have a new account completely..... You do - because they are two separate systems. You need to log in on the account as it was using the password set up as before. If you are unsure of the password use www.dropbox.com/forgot to get a reset. 

I am not aware of anything, sorry. All I can suggest is hoping somebody who works for Dropbox picks it up tomorrow. Edit: actually you can try https://bugcrowd.com/dropbox 

vltondropbox wrote:What did I miss? Support is only for paying users. If you want to try and explain the issue here I may be able to point you in to a better direction :)

Dropbox support is available via www.dropbox.com/support. You can also view all things on your account at www.dropbox.com/events www.dropbox.com/account also shows you all connected devices etc. 

Giusepp wrote:How can I recover my data? You accepted an invite to join his Business Team. Therefore your account and data 'became owned by the Team'. You are warned lots of times this will happen, and infact, the onboarding almost tries to force you to not do it and use a new email. The only way to resolve this is to get…

rynalee wrote:This doesn't work Yes it does work. If it isnt working for you you need to tell us why, whats happening at the errors etc. 

Out of interest what version of Windows etc. are you using? Is it a standard Windows install? No junctions/external or networked drives etc.?

As much as I agree and would love it to happen I have never, ever, ever seen Dropbox go back on a change they've announced - and I've been on here since Dropbox was in beta! Its also worth pointing out that actually its not even causing too many people to complain/question it on here. I've seen threads with thousands of…

How long ago did you last log in? If it was over 12 months the data is removed and is not recoverable I'm afraid. They do send multiple warnings that this is happening. --- Há quanto tempo você fez login pela última vez? Se foi há mais de 12 meses, os dados são removidos e não são recuperáveis, infelizmente. Eles enviam…

TGO - UT wrote:I would like to back up the photo drive incrementally perhaps once a month. Is this possible? Unless you manually connect and disconnect, no it isn't via Dropbox I'm afraid. 

Have you installed Dropbox from www.dropbox.com/downloading and pointed it at the directory you already had installed?

Metamorfosi wrote:I'm on a trial but I can pay if it's useful to recover the folder You would have had to have had Essentials at the time of deletion to recover past 30 days. It is not retroactive - the help pages do state this I'm afraid. Also, note that while a none paying member you do not get access to the paid support…

Gutted :( :( 

Walter wrote:removing it (similarly with the Dropbox Vault) allows us to narrow our focus on building other features and experiences to help you do your best work. But, I do question this (as somebody impacted by this).... every feature you launch that is useful is pulled. Therefore can we just concentrate on what we…

It may take time to update the web page, have you tried sending a fax and testing it?

Yes! Use Dropbox File requests :) Then he goes to the link (which can be reused a much as you like) and adds them to that: https://help.dropbox.com/share/create-file-request 

maracyuca m. wrote:Could you please advise on how I can regain access? Its almost certainly not possible I'm afraid: https://help.dropbox.com/account-access/lost-email-access As long as you are still logged in the official line is to download everything and set up a new account. PLEASE try and do this urgently as if you…

Dropbox is busy moving everybody to Paper 2020 (yes, you read that right, its 5 years late). They are emailing people before they do it so you may have missed it/its ended up in Junk, however, it means you can now move the Paper files to any folder or location you want :) Pleased you found them ! :)

What does www.dropbox.com/events show?

Those images help amazingly, thank you! They wont sync as they have 'illegal' characters in them. Remove the fullstop from the end of the name and they should sync (you may also need to remove the comma from the v2 file).