Mark Super User II

@"txmamash" Dropbox never has claimed or offered any sort of protection against viruses and malware - after all they are stored on your device identically to every other single file and so just as much at risk as every other single one. This is where iCloud is different - they are NOT on your device - just a link to them.…

Hi @"Riky92" Thats correct as per the information given as the marked solution.

Your account has not been hacked - your account has been disabled (aka closed) by Dropbox due to a breach of the terms and conditions. 

Have you completed all of the requirements of the course? www.dropbox.com/gs is usually one

Do you mean you permanently deleted them? If so, you cant, sorry, they are permanently deleted. 

The only people who can help are Dropbox support who you've contacted. Unfortunately it seems like, for whatever reason they've deemed you in breach of the T&C's and removed your account. Sadly nobody here can help - the only people who can is support. But, they may not restore it - and it sounds like that may be the case…

@"offer" You cannot receive 100gb - your device is not eligible for the promotion. If you want to get the 100gb of space you need to purchase a brand new device, not a refurbished one. 

@"offer" - refurbished devices are explicitly excluded from the promotion as per the terms listed on page one. 

How are you currently paying for Dropbox @"sahilgoyal" ? You can only upgrade if you are paying Dropbox direct and not using a third party such as the Apple or Google Play stores. 

You are going to need to log a ticket at www.dropbox.com/support and ask for assistance I'm afraid.

Are these files directly in the Dropbox folder @"ElToro1966" and not symlinked etc. to elsewhere?

Are you still able to receive emails to the old address? If not I'm afraid you cannot recover it

Almost certainly - just because the email says its from that doesnt mean it is. What url (mouse over it) is it asking you to click on? You can also forward the email to abuse@dropbox.com

No, the account is totally lost without those codes or the backup ones. It is not possible to get in without either. 

Unless your phone was set up as a backup on the account, no, I'm afraid not. The Authenticator App does not link to phone numbers so unless you explicitly added your number to Dropbox it wont know it.

I'm afraid that without either the phone and the codes OR your backup codes the account is lost. Are you logged in anywhere already? That will help you download everything to set up a new account. Simply put you told Dropbox to only allow people in who had one of those two things - you now dont have them so it cannot let…

Without access to the email account there is no way to log on I'm afraid. 

Hi @"PhilHugo" You need to cancel your current plan, wait for that to expire and then upgrade to the new plan you want in the country you are in. I'm afraid that I know its a ridiculous way of doing it, but, thats how country changes have to happen 😞 

Dropbox only displays a preview of recordings via its website or links. These are limited to 15 mins for free users and 60 for paying. So, to get the full 31 mins you either need to pay for an upgrade to your account, or, the other users need to download it and listen to it via their computer. 

@"FondazioneAlghero" yes I'm afraid that is correct.

You cant I'm afraid. The only update you can get is a weekly digest email for everything. You can set these up at https://www.dropbox.com/account/notifications

It's been suggested many times before and you'll be able to find and add votes to it at https://www.dropboxforum.com/t5/Share-an-idea/ct-p/101002000

I'm afraid you cant - its the developers of the app who set which restrictions they want to use and then you have to simply agree or disagree with it.

Without access to the email account or a device you are logged in on already I'm afraid you cant. 

Without access to the email account there is nothing you can do I'm afraid. Go to your old phone and create links to all of your files and then download them before putting them on a new account

@"Philippe Billot" Hi 🙂 This isnt in test its available to purchase now at www.dropbox.com/plans

You cant I'm afraid. Use your old phone that is logged in to move everything to a new account

@"McMorse" - please have a read of the thread, it is a restriction imposed by Microsoft not Dropbox.

@"MMartin1" Seems that way .... and I'm the same as you if I'm honest I dont like things cluttering it my already chaotic browser window!

You will need to download it an extract it on a computer. As the error says (and this help doc) you can only preview ZIP files online below 512mb.