Mark Super User II

Hi @"as444" If the one on your computer is the little used one I suggest logging out of Dropbox on your machine, moving all the files to your desktop and deleting the 'Dropbox' folder. Reinstall Dropbox from www.dropbox.com/downloading and log in to the OTHER account. That will download everything from that one for you.…

You need to ask DataVault I'm afraid - it sounds like an issue with their integration. 

Hi @"VicNic" Lots of messages and emails have gone out about this - Dropbox no longer supports linking of accounts on one computer unless one of the accounts is a paid business one. You can see info https://help.dropbox.com/teams-admins/team-member/free-teams-overview. The ONLY way to now link is to have a paid for…

Hey @"stuartpriceuk" Unfortunately the only way to do this is let the Apple store subscription lapse (i.e. tell Apple to not renew it) and wait for Dropbox to downgrade the account. THEN you can upgrade via the website. Note your data etc. is safe it just may stop syncing for a short time while you are over quota (in…

So she can see a file uploaded on the desktop when she looks on web?

Unfortunately that is the only way - all upgrades etc. are only active from time of purchase. 

Is she definitely using the same email on both accounts (i.e. the one on computer and browser?). Test it simply by adding a file to the root of \Dropbox on the computer. It should appear when she goes to the website. 

@"catr" unless you are on a business plan (i.e. that includes multiple paid for licences) you are not eligible to do this. 

Its a known issue with 12.3.x I'm afraid as Apple have changed how files are handled. Dropbox is aware and working on it.

Are you using SmartSync? If so download them first and then they will open 🙂

@"noclueV" You cannot I'm afraid unless one is a paid BUSINESS account (ie. multiple licences) https://help.dropbox.com/teams-admins/team-member/free-teams-overview

The only way to link them now, I'm afraid, is for one to be on a paid Business plan (i.e. with multi user licences). https://help.dropbox.com/teams-admins/team-member/free-teams-overview

Hi @"Hannah C" Really am pleased to see them back - they've been a LONG time coming! Just a shame to see that it seems to have been a one off thing, however, as they havent appeared on other posts: https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-147-3-4761/td-p/590504

Oh no @"clientreleases" !! I hope the post yesterday with a change log wasnt a one off?! 

Its just been announced (yay!) that this is now resolved on this build (146.4.4836). See @"clientreleases" change logs do help 😉 

*faints* Wowser @"clientreleases" - thank you!! 

Its an account you set up - only you can manually link the accounts together and to do that you would have needed both credentials to do it. So you need to use the log on email and password you created yourself. 

Hi @"jfjdsa" You should be able to just log in to your second linked account via email and password. 

Why? We need more info here. What does Dropbox say if you mouse over its icon on the status bar for example. 

I'm afraid there is no way now to relink the accounts. You need to log in to the account via the email you had or used - and without that there is no way to do it. Dropbox arent able to look up the records I'm afraid as they dont exist. Have you tried searching emails for no-reply@dropbox.com ? Would somebody else on the…

Multiple emails have been sent to every Team owner so not sure where they've gone. This has the info on it https://help.dropbox.com/teams-admins/team-member/free-teams-overview And to reset up the Team you need to pay as a Business user from www.dropbox.com/plans OR just use Shared folders instead. 

Dropbox hasnt deleted it if it was a free team. It has simply unlinked them from the other account you have. See https://help.dropbox.com/teams-admins/team-member/free-teams-overview To get in all you need to do is log on to that account via the website (possibly use an Incognito / private browser window) with the other…

Hi @"osamamansoor" This has happened: https://help.dropbox.com/teams-admins/team-member/free-teams-overview

I'm afraid this is correct. Dropbox no longer supports the linking of free Dropbox accounts. If you want to link both accounts on your computer one needs to become a paid for Business account: https://help.dropbox.com/teams-admins/team-member/free-teams-overview

Are you using OSx 12.3? If so there are issues over online only files at present

They've been unlinked so Teams wont work anymore. It means unless you are a paid Business user you cannot connect two accounts together and so can only have one on each computer at a time. 

Can you try doing it at the website instead? Does that work? Are you in a Business Plan? Have you checked with Admin to see if sharing is disabled on your account

Can you share a screenshot @"silvi3" ?

Hi @"TBirds" You need to manually download the files first in the Dropbox folder and then open in Adobe

A Team was just a way of combining and sharing files and folders. It allowed people to also link multiple Dropbox accounts to one log in on the web and computer