Mark Super User II

@"skidooer_31" I think actually the issue is you've posted on a thread in a forum dedicated to people building and developing apps within Dropbox, not, as I suspect the issue is, with just the bogstandard Dropbox ones. As such @"Greg-DB" was right to point you where he did as he cannot assist with it at all - he is from…

It should happen quite quickly @"Sincostan" https://help.dropbox.com/files-folders/sort-preview/search-content 

@"AleTheLadyInRed" the only way to do this is to get the university to reactivate the email address. There is no other way to get the files. 

Dropbox email out notifications of upcoming charges about 45 days in advance - I always get mine way way early. They also email out a few times so not just one. What you are looking at on the website isnt the invoice its the receipt basically - it says you paid. Only business users on Enterprise can ask for invoices prior…

Sorry I really have no idea then - I cannot even get that option to appear in my account. It may be worth contacting support directly at www.dropbox.com/support

Sorry I've misread. So, I also think you've misunderstood how Dropbox works. Dropbox is not, at all, like iCloud used to work. It is a real life physical folder on your device. It takes up and uses space and quota on your device. So, if you are syncing your Dropbox to your computer it is using space. You can easily prove…

The notifications are for the main web page at www.dropbox.com/home - they are not email notifications.

How are they being uploaded? Is it in to a shared folder? If so you dont actually get notification emails for them, sorry. 

You need to contact support as has already been said. Note that refunds are only given, as per the T&C's you agreed to upon signing up, when legally required. 

When you've looked at the space used online you are not including the shared folders. They are using up over 1TB of space. 

1) there are no metrics on Dropbox links I'm afraid. However, free users are limited to 20gb in bandwidth per rolling 24 hour period. 2) free users / first time bans are 24 hours. Each subsequent one is longer. To remove sooner you can try and do an upgrade if the email you were sent offered this as a choice 3) Upgrade to…

Space from referrals does not get removed unless there is deemed an abuse of the referral system. However, other space is time limited. Dropbox does not give out over 16gb for referrals, so, if you have had 20gb+ thats come from elsewhere. 

Hi @"Yuki5" Yes it is 😄 

@"matism" its just a shame however that Dropbox dont feel like they should publish that huge (and much delayed!) update as part of its change log 😞 @"clientreleases" @"DropboxAsh" its shameful 

Hi @"henrissousa" You can already do this via the Dropbox Badge: https://help.dropbox.com/files-folders/share/badge-overview

You can cancel at www.dropbox.com/downgrade. 

Hi @"ajs4files" You need to : * Unlink Dropbox from your computer via https://help.dropbox.com/accounts-billing/settings-sign-in/sign-in-out * Then I suggest removing and deleting the Dropbox folder (or moving it somewhere else) * Then either relink Dropbox via above, or, probably easier to redownload via…

Hi @"SC HUANG" Yes - but for the log out just remember in Dropbox that is an unlink 🙂

Yes it is - as long as you have unlinked Dropbox whatever you then do locally wont update to the cloud. https://help.dropbox.com/accounts-billing/settings-sign-in/device-list-remote-sign-out 

Hi No you wont lose anything. All you may find is a short period where things done sync (as you need to let your current plan cancel and not renew before you can add on Family). 

Can you try moving the file in to a different directory, ideally the root of Dropbox, or, if its got a long name renaming it? Sounds to me like the file path is too long

Hi @"MathildeC" The only way to do this is to download the files first - if not you are just moving placeholders over and not the actual files. There isnt a way around this. If the files are now missing due to you cutting them you can restore via www.dropbox.com/events

You dont need the number - use the recovery codes you were given when setting up the account and that will get you in. That lets you override the 2FA and get access. When trying to log in and being asked for the code it should have a link that says 'dont have codes' or similar. Click on that and follow instructions.…

@"Cker6552" why dont you have access to your files? We may be able to help here. It is important to note, however, that if you do not have access to the email address on your account you cannot get access to the account. 

Inbound phone support is available to business customers (i.e. those paying) which is reasonable. Paying users can get support via chat etc. if you go to that link. 

There isnt one. Sorry All the support options available to you depend upon your plan and you can see them at www.dropbox.com/support. 

Once you've done that @"Robert J." do what you did before and remove the beta version and go back to a stable one. That should do it (also check the tick boxes in app!)

Hi @"Robert J." did you also disable the beta options via the Dropbox website? @"clientreleases" - all my icons have turned larger and 'bolder' (they are not nice!). Is this intentional or not? Obviously we have no idea as you refuse to release changelogs. 

I'm not aware of any tools which allow you to do this. The ones that were about have closed or been bought out. As you are trying to use Google you'd be better off asking on their forums. 

@"Miguel R.21" cancellation just stops payments being taken and downgrades your plan. It would then stop any syncing from occurring until you re-upgrade. Once downgrade happens you need to then change the country at www.dropbox.com/account (or make sure you already have) and upgrade as normal. You can of course create a…