Jay Dropbox Community Moderator

Hi @"icanplan", thanks for contacting us. As it sounds like you're using a new laptop, with the external drive connected, you could simply install the Dropbox desktop application, and have the Dropbox folder located on the external drive. During the installation, there should be an option for advanced settings. Make sure…

Thanks for the info. Currently what you're asking for wouldn't be possible via any command line script, with the normal desktop app. However, if you use the Dropbox API with a custom app or service, you could create shared links from there using this information.

Hi @"RHimadiiev", thanks for contacting us. The shared link created by Dropbox wouldn't be accessible via the path name of the file, since it's a randomized URL on the Dropbox site, and Mac OS path name would be a local file path. If this isn't what you're referring to, could you provide more information with an example…

Thanks for the info, I'd recommend contacting the support team from your Dropbox team account in order for them to investigate this in more detail on their end.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Could you try enabling full disk access, which can found in that article, as you're on a Mac device?

If the files were in a shared folder, and your access was removed from it, then there should be a message about this in the events page. However, it does mean that it wouldn't be possible to recover the files from the shared folder, since you're no longer a member of it. Are you certain that there's no other copy of the…

Apologies, the link didn't get attached correctly. This is the link.

When you say copy and paste, do you mean pasting into the Dropbox folder, or the Dropbox website? As you mentioned that the user removed your access, does this mean access to a shared folder? The removal of that shared folder should be visible on the events page, if this is the case.

Thanks for the info. Could you try the steps in this article to see if they help with the syncing issue?

Hi @"jkc-muc", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

Are there any files attempting to sync down to your computer through the Dropbox desktop application? What message you you see when you click the Dropbox icon in the menu bar?

Hi @"Martin Simonovski", thanks for bringing this to our attention. It wouldn't really be possible to know what files were uploaded to a Dropbox account from the local machine itself. If they used the desktop app, or the site, then any uploads would be listed on the events page, however, those events are specific to each…

Hi @"VeraP", thanks for bringing this to our attention. What types of files are these? Are they all in the same folder, or in random locations? Are you deleting from the website, in Explorer/Finder, or the mobile app? Is it possible that another app or service on your computer is recreating these files? This will help me…

Hi @"RyRy", thanks for bringing this to our attention. Could you let me know what version of the Dropbox desktop application you're running? Additionally, where is the location of the Dropbox folder as it appears in Finder? This will help me to assist further!

Thanks, I've sent you an email, please could you reply to it when you get a chance.

Each time you 'install' the Dropbox Passwords app or extension, it's considered to be a device. So using two browsers on the same machine would be 2 devices. The Dropbox desktop application is separate to the Passwords app or extension, and on a Basic plan has a limit of 3 devices. Bear in mind, this also counts different…

When you say that 15 files are pending syncing, you're not sure if these files are on your Dropbox account online, or files in your local Dropbox folder that are trying to sync upwards? Are there definitely no syncing icons showing any files that haven't yet synced?

Hi @"mushanga", each browser would count as a separate device, and each mobile app install is a separate device.

Could you try contacting the Dropbox Sign team directly using this link?

Without being able to access the profile, it wouldn't be possible to troubleshoot any further, since we need to know if the Dropbox desktop application was syncing normally, or if there any other steps we could try from there.

Hi @"byang92", thanks for bringing this to our attention. Could you attach a screenshot showing what you're seeing in order to understand this behavior? Which browser are you using as well and what OS? This will help me to assist further!

If the files appear normally on the Dropbox side of things, then there may be some other issue with the Scrivener app. Have you ensure that it's connected to Dropbox correctly? Have you tried contacting the developers for further assist with their app?

Hi @"Gwenn B", Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Hi @"lindaduck", I can see the ticket in our system, and I've gone ahead and prioritized it to expedite matters on your behalf.

Hi @"kamadforge", thanks for bringing this to our attention. What version of Ubuntu and the Dropbox desktop application are you running on your device? This will help me to assist further!

Hi @"subarubi", thanks for bringing this to our attention. When you move files out of the Dropbox folder, it should automatically delete them from the Dropbox folder, since this is normal 'move' in the OS. What device OS and Dropbox desktop application are you running? This will help me to assist further!

Are the files marked as available offline, or online-only?

Could you try reinstalling the app, without uninstalling it first, using this link?

Hi @"aarons1", I've sent you an email, please could you reply to it when you get a chance.