Jay Dropbox Community Moderator

Currently, there isn't a way to increase the number of signature requests on our end if the free signatures have been used up.

According to the screenshot, you're not using any space in Dropbox Backup, and the files are in your Dropbox folder instead, in private unshared folders. Have you checked your account to see the file and folder sizes?

Thanks for the info. In this case, only the online-only feature would work, since there isn't another potential method of doing what you're asking. If you are reaching the limit of the 300,000 files, which would affect the performance of the Dropbox desktop application, then you would need to use selective sync. We…

Which browser are you using when creating the signature? Could you try using a different browser to see if this helps?

Just for clarification, could you attach a screenshot from this page showing where the quota breakdown is on your account?

Hi @shafrelk, you can get in contact with our support team directly, by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Hi @Virtual, thanks for bringing this to our attention. Just for clarification, are you referring to Dropbox Sign, and not DocuSign, which is a different company? Have you tried following the steps on this page to create a signature? If you send a signature on the Dropbox site, even if the form wasn't filled out, then it…

Hi @janejanejo, could you clarify what you mean by the message in the events tab, since there shouldn't be one that states that an account was created. Could you attach a screenshot showing what you're seeing, while hiding any email addresses?

Hi @uncle_sean, thanks for bringing this to our attention. Are you uploading the file directly via the Dropbox site, or are you using the Dropbox desktop application to sync the file to your account? Are you using a desktop or a mobile device? This will help me to assist further!

Hi @TimB2, thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by clicking this link? As you're already in contact with the support team directly, they may be better placed to assist with device-specific issues. Keep me posted!

Hi @Tizzy, this is referring to editing files that are already on your Dropbox account. If you edit files before uploading them to Dropbox, then there would be no record of that edit on Dropbox, since you uploaded the edited version.

Hi @Oliv from Paris, thanks for messaging the Community! Are you referring to the similar feature that allows you to view online-only files in your Dropbox folder, or something else entirely? This will help me to assist further!

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Hi @Colin_CM, thanks for bringing this to our attention. What version of the Dropbox desktop application are you currently running on your device? This will help me to assist further!

Thanks for the info. Currently this feature isn't available on Dropbox. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future.

Hi @Swubb, thanks for bringing this to our attention. What plan do you have currently have in order to use the Dropbox Sign feature? This will help me to assist further!

Hi @rjrex, thanks for bringing this to our attention. To activate the promotion, did you follow the exact steps in this article, by opening the pre-installed version of the Dropbox desktop application on your machine? Have you checked that your account meets the terms for the promotion? This will help me to assist further!

Could you confirm that you've removed the devices from your account with a screenshot from this page on your account?

Are you able to reinstall the Dropbox desktop application in order to disable the Dropbox Backup feature from the app itself?

Yes, most likely that extension was doing something with scripts, which affected the Dropbox site somehow. I'm glad to hear that you were able to resolve this matter!

There isn't much else we can request, since it seemed to work in the private browsing mode normally. The usual things that can prevent the site from working are extensions and plugins, and other built-in features in browsers which might prevent scripts or something to that effect.

Hi @"obmunh", it could also be another extension or browser settings of some sort on the normal version of Firefox that is preventing the Dropbox site from loading correctly.

Okay, just to clarify, you have a Dropbox folder on your MacBook Pro. You have already unlinked the Dropbox desktop application from your account, and uninstalled it as well since you're not using it. However, you're still not able to delete files from that Dropbox folder? What kind of error do you get?

Hi @"yapanitz", thanks for bringing this to our attention. As @"Mark" said, the app will download files temporarily, however, it should be in the Dropbox cache folder. This screenshot looks to be the inside of the Dropbox desktop application program folder, which shouldn't really have that much data in it. For instance, my…

Hi @"marktaylor61", thanks for bringing this to our attention. Since you mentioned backup, is it possible that you enabled the computer backup feature? Have you tried deleting the backups from the site? This will help me to assist further!

Do you see a refund receipt on this page on your account? 

As you're not seeing those options try contacting our support team directly. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

Are you navigating from a mobile browser instead of a desktop? If you can't attach a screenshot, describe all the options you see when tapping the Share button.

Hi @"MK45", are you not able to cancel your Dropbox subscription by following these steps? What are you seeing when trying to do so?

You can click the camera icon in the reply to attach a screenshot, or you can just copy and paste it in your reply.