Jay Dropbox Community Moderator

A computer profile is basically the username you use to log in to your machine. As it sounds like you're using a Mac, since you mentioned a menu bar, these steps from Apple should help. Just so you're aware, I'm not sure how fast it is to switch profiles on a Mac device, so it may not be 100% suitable. Bear in mind also…

Hi @Berneen, thanks for the message. Could you try to contact the support team directly using these steps I provided?

Hi @"colintr", thanks for contacting us. Currently, it isn't possible to have two personal accounts linked in the same way as a personal and work account, in order to have both accounts syncing with separate Dropbox folders. As a workaround, although this isn't a normal process, you could create a new computer profile, and…

When you reinstalled the Dropbox desktop application, did you perform an advanced reinstallation to get the option in the advanced settings to locate the Dropbox folder on the external drive?

Hi @"raphagari", thanks for bringing this to our attention. Just for clarification, are you referring to an external drive that you disconnected from the computer? Is this the same computer you previously had it connected to? Have you enabled the Dropbox Backup feature, or is your Dropbox folder located on the drive? This…

Hi @"takefive99", thanks for bringing this to our attention. How many files do you have in your Dropbox folder in Finder currently, including any online-only files? This will help me to assist further!

Hi @"Reluctant", thanks for bringing this to our attention. In order to understand the folder structure you're seeing, could you attach screenshots showing them as they appear on Explorer, the Dropbox site, and on the mobile app as well just in case? Also, do you see any events showing the folder being added or moved? This…

Hi @"davidapollo", thanks for bringing this to our attention. Have you check this information regarding the Dropbox Badge to ensure that it meet the requirements to run on their device and account? For instance, if the account has co-authoring enabled, or the file is in compatibility mode (xls, doc, ppt) then the Badge…

Hi @"PacificNW", thanks for joining the Community! Just to check first, did you move the file into the Dropbox folder for the file to be synced via the Dropbox desktop application, or were you trying to upload the file via the site directly, or the mobile app? This will help me to assist further!

Hi @"icanplan", thanks for contacting us. As it sounds like you're using a new laptop, with the external drive connected, you could simply install the Dropbox desktop application, and have the Dropbox folder located on the external drive. During the installation, there should be an option for advanced settings. Make sure…

Thanks for the info. Currently what you're asking for wouldn't be possible via any command line script, with the normal desktop app. However, if you use the Dropbox API with a custom app or service, you could create shared links from there using this information.

Hi @"RHimadiiev", thanks for contacting us. The shared link created by Dropbox wouldn't be accessible via the path name of the file, since it's a randomized URL on the Dropbox site, and Mac OS path name would be a local file path. If this isn't what you're referring to, could you provide more information with an example…

Thanks for the info, I'd recommend contacting the support team from your Dropbox team account in order for them to investigate this in more detail on their end.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Could you try enabling full disk access, which can found in that article, as you're on a Mac device?

If the files were in a shared folder, and your access was removed from it, then there should be a message about this in the events page. However, it does mean that it wouldn't be possible to recover the files from the shared folder, since you're no longer a member of it. Are you certain that there's no other copy of the…

Apologies, the link didn't get attached correctly. This is the link.

When you say copy and paste, do you mean pasting into the Dropbox folder, or the Dropbox website? As you mentioned that the user removed your access, does this mean access to a shared folder? The removal of that shared folder should be visible on the events page, if this is the case.

Thanks for the info. Could you try the steps in this article to see if they help with the syncing issue?

Hi @"jkc-muc", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

Are there any files attempting to sync down to your computer through the Dropbox desktop application? What message you you see when you click the Dropbox icon in the menu bar?

Hi @"Martin Simonovski", thanks for bringing this to our attention. It wouldn't really be possible to know what files were uploaded to a Dropbox account from the local machine itself. If they used the desktop app, or the site, then any uploads would be listed on the events page, however, those events are specific to each…

Hi @"VeraP", thanks for bringing this to our attention. What types of files are these? Are they all in the same folder, or in random locations? Are you deleting from the website, in Explorer/Finder, or the mobile app? Is it possible that another app or service on your computer is recreating these files? This will help me…

Hi @"RyRy", thanks for bringing this to our attention. Could you let me know what version of the Dropbox desktop application you're running? Additionally, where is the location of the Dropbox folder as it appears in Finder? This will help me to assist further!

Thanks, I've sent you an email, please could you reply to it when you get a chance.

Each time you 'install' the Dropbox Passwords app or extension, it's considered to be a device. So using two browsers on the same machine would be 2 devices. The Dropbox desktop application is separate to the Passwords app or extension, and on a Basic plan has a limit of 3 devices. Bear in mind, this also counts different…

When you say that 15 files are pending syncing, you're not sure if these files are on your Dropbox account online, or files in your local Dropbox folder that are trying to sync upwards? Are there definitely no syncing icons showing any files that haven't yet synced?

Hi @"mushanga", each browser would count as a separate device, and each mobile app install is a separate device.

Could you try contacting the Dropbox Sign team directly using this link?

Without being able to access the profile, it wouldn't be possible to troubleshoot any further, since we need to know if the Dropbox desktop application was syncing normally, or if there any other steps we could try from there.