Jay Dropbox Community Moderator

If it's from a team folder, then you won't be able to keep a copy for security purposes. You'll need to duplicate the folder to another private folder on your account, or download the folder to your machine.

Hi @"SW72", could you try switching browsers to see if this helps when following these steps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Hi @"Brab", thanks for the details. Is the other user the owner of the folder, or is it a separate person entirely? Only the owner of the folder can provide the option to keep a copy of the shared folder when a member is removed. Keep me posted.

Thanks for the info. If it does contain the 'Date Captured' metadata specifically in the video, which is what the automation is looking for, and it doesn't have the correct date when added to the folder, I'd recommend contacting the support team directly for them to investigate this matter further. 

Hi @"BMG6800", just for clarification, is this a shared file you're referring to, or a shared folder?

Hi @"cjing1", have you tried marking the entire folders as available offline instead of each individual file?

Hi @cdavignon, thanks for bringing this to our attention. Does this occur for any file, or only in specific folders? This sounds like it could be related to Microsoft Office files, since that program does create similar files in case of an unexpected error to restore the missing files. Any other info would be helpful!

Thanks for the image, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"Compounder1977", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Hi @"lanasays", are you able to upgrade immediately from this page when logged into your admin account?

Thanks for the info. Dropbox trials currently don't have access to support options, aside from the community. Regarding the pausing of your shared links, generally this would take 24 hours until you would be able to share again. Please could you consult this article for more information on the daily data limit for sharing…

Could you confirm what plan you're seeing on this page? Could you try following through the navigation at the top, or try clicking this link directly to see if you can submit a request?

Hi @"DBuser555", thanks for the details, I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end.

Hi @"lanasays", thanks for the details. In order to look into this in more detail, please could you contact the support team directly for them to investigate further.

Hi @"glwaller", thanks for bringing this to our attention. Do you see any files on the events page? When was the last time you accessed the Dropbox account? This will help me to assist further!

It isn't possible to share your quota with another user, unless you're on a Dropbox team together. Your Essentials plan (and quota) is for your account only, and can't be shared with another user. The other user would need to upgrade in order to add a large shared folder to their Dropbox account.

Thanks for the info, as you're on a trial subscription, the normal support options aren't available until the first payment is made. Regarding your query, shared folders take up quota on all accounts, so they would also need to upgrade to join that shared folder, as sounds like it's larger than the 2 GB quota on a Basic…

Hi @"bingamoon", thanks for bringing this to our attention. Could you access this page and attach a screenshot showing the plan and quota you're seeing? Additionally, do you see any confirmed payments (with an invoice and receipt) on this page on your account? This will help me to assist further.

Hi @"keatonviavattine", thanks for bringing this to our attention. Since the video appears normally on the Dropbox site, and you've also had the files synced down within the Dropbox folder, could you try using a different video player on your computer to see if this helps? Keep me updated with any progress!

Hi @"mplural", thanks for messaging the Community. Just for clarification, what is the full file path for that folder? Is it the Dropbox folder, or a subfolder? What is the exact version of Windows that you're using? Could you attach a larger screenshot, while hiding any personal names, in order to understand what we're…

Hi @"Bronwenc", thanks for the info, does the refund show up as being processed by Dropbox on this page?

Hi @"Milo C.1", feel free to contact the support team directly with this information, and when you get the automated response, you can submit a video as well in reply to that email.

Hi @"vikanova", thanks for bringing this to our attention. Do you see any confirmed payments (with an invoice and receipt) on this page on your account? Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play? This will help…

Could you choose the PayPal option and mention in the main message that you're using iDeal for the payment, since it uses transaction IDs to locate payments?

Hi @"sjors de haas", as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then…

Hi @"cb140", I use BitDefender on my machine and don't experience any issues with shared links. It might just be a setting in the app that could be affecting this. 

Hi @"TB15", thanks for bringing this to our attention. Is this occurring for audio files only, or for any file you're trying to share? This will help me to assist further!

Hi @"willstpher", thanks for bringing this to our attention. Could you attach a screenshot showing what you're describing? Is this on the Dropbox site or mobile app? This will help me to assist further!

In the Dropbox desktop application preferences, is this setting enabled to have it start when the computer is booted?

Is it possible the Dropbox icon is being hidden in the Windows 10 system tray? You can check by using these steps and to unhide the Dropbox icon permanently.