Jay Dropbox Community Moderator

I'm glad to hear that it's working for you now. Enjoy the rest of your week!

No worries, glad to have helped out. Enjoy your week!

Hi @"gerry_51", thanks for bringing this to our attention. You can re-select those folders from the selective sync window in the Dropbox desktop application preferences, by following these steps. If you need any further assistance, please let me know!

If you first choose online-only as the default option in the Dropbox desktop application preferences, then when you check the folders from the selective sync window, they'll appear as online-only folders. Otherwise, once the folders appear on your machine, you can right click the folder and immediately mark it as…

Hi @"TigersW", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Crackers" , thanks for messaging the Community. If you're looking for a method for users to click a link to immediately preview a file, then you can follow these steps. In short, change the dl=0 to raw=1 in your shared link URL, and it should preview on their devices. If you need any further assistance, please let me…

Hi @"toofast", thanks for bringing this to our attention. Currently, there isn't a feature to detect duplicates in your Dropbox account online. However, there should be other apps and services that can detect duplicate files, after connecting to your Dropbox account. I'll leave this thread open for other users to comment…

Hi @"DCulton", thanks for messaging the Community. There are two features here you've mentioned, which have different functions. Selective sync prevents entire folders from appearing on your machine completely, so they only appear on the site. The feature you're referring to is the online-only feature. To enable this, you…

While we don't know the future roadmap for any new developments within Dropbox, we do appreciate the feedback on this matter, and we take all comments into consideration when improving the Dropbox site and services.

That is true, 4K videos do require a powerful CPU to play it normally at full quality, so it does sound like the issue isn't related to Dropbox in this instance. Do you require any further assistance?

Hi @"de_Bergerac", currently, there isn't another method of calculating the total number of files in your folders via the Dropbox site or app. 

Hi @"Ashley" Remon, could you try using a different browser to preview the video on the site? Regarding downloading the video, could you also try using a different video player in order to see if this is a codec issue on the video?

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

To attach a screenshot, you can copy and paste the screenshot in your next response, in order to understand what you're experiencing.

I'm glad to hear that the files are syncing normally now. There is a Dropbox cache folder which can be cleared, however, if you're on the File Provider version of the Dropbox desktop application, which is looks like you're on from the screenshots, there isn't a cache folder to empty.

Could you try rebooting the Mac entirely to see if this helps?

Hi @"soonerdm", thanks for bringing this to our attention. Are you able to click the ellipsis next to a folder to see the Rewind option there? Does this occur for all team admins on your Dropbox team? This will help me to assist further!

When you click on the Dropbox icon on the menu bar, what is the current status of the app as it appears on the bottom left?

Hi @"Stardrop", thanks for bringing this to our attention. Could you attach a screenshot showing the error message you're seeing regarding the syncing? This will help me to assist further!

Hi @"jujhar singh", as mentioned previously, none of those accounts have any files on them. Do you see anything using the links in my previous response?

Thanks, I've sent you an email, please could you reply to it as soon as possible!

Thanks, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Tonno", thanks for bringing this to our attention. It sounds like your shared links have been paused due to the information in this article. Have you tried deleting any existing shared links to see if this helps? Keep me updated with any progress!

Thanks for the update, keep us posted.

Hi @"zacofresh", you can copy and paste the screenshot in your next reply.

Hi @"plambeth06", thanks for bringing this to our attention. Do you see the Dropbox Transfer on this page on your account? Is your device logged into any other devices or browsers according to this page? This will help me to assist further!

Hi @"KarenB67", thanks for bringing this to our attention. Are there any other users accessing the file at the same time? When you view the file in Explorer or Finder, what sync icon is on the file? Any other info or screenshots would be helpful!

Just for clarification, when you say 'deleted from the server', did you mean your Linux machine or the Dropbox site? The exclude feature should be like the selective sync feature, meaning there won't be any local copy of the folder since it's deleted from that specific machine, and not the site. As far as I can see, it…

It looks like these accounts have no files in them on the site. If you're not seeing the missing files on the events or deleted files page, then there's a few possibilities as to why this might be the case: * The files are on another Dropbox account * They were on a shared folder you don't have access to any more * The…

Hi @"BLS_user", thanks for bringing this to our attention. Is this occurring for any new folders you're trying to exclude from syncing on your device? Could you attach a screenshot showing this and the events page showing the deletion? This will help me to assist further!