Jay Dropbox Community Moderator

Hi @"byang92", thanks for bringing this to our attention. Could you attach a screenshot showing what you're seeing in order to understand this behavior? Which browser are you using as well and what OS? This will help me to assist further!

If the files appear normally on the Dropbox side of things, then there may be some other issue with the Scrivener app. Have you ensure that it's connected to Dropbox correctly? Have you tried contacting the developers for further assist with their app?

Hi @"Gwenn B", Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Hi @"lindaduck", I can see the ticket in our system, and I've gone ahead and prioritized it to expedite matters on your behalf.

Hi @"kamadforge", thanks for bringing this to our attention. What version of Ubuntu and the Dropbox desktop application are you running on your device? This will help me to assist further!

Hi @"subarubi", thanks for bringing this to our attention. When you move files out of the Dropbox folder, it should automatically delete them from the Dropbox folder, since this is normal 'move' in the OS. What device OS and Dropbox desktop application are you running? This will help me to assist further!

Are the files marked as available offline, or online-only?

Could you try reinstalling the app, without uninstalling it first, using this link?

Hi @"aarons1", I've sent you an email, please could you reply to it when you get a chance.

Hi @"ellenms", thanks for bringing this to our attention. Are the files synced from the Mac appearing on the Dropbox site? Are you certain that you're signing into the same Dropbox account as that in the Dropbox desktop application? This will help me to assist further!

Hi @"Anna450", thanks for bringing this to our attention. Could you try using incognito/private browsing mode without any extensions running to see if this helps?

Hi @"Liz B", thanks for the message. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose…

The notifications that you can enable or disable are visible on this page. There isn't any option to change these kinds of notifications sent to your email.

Hi @"schnugee", is this a grey X you're seeing as the sync icon? Do you have OneDrive currently installed and running on your machine?

Hi @"cegeiger", thanks for messaging the Community. We appreciate the feedback on how to improve the online-only feature in the Dropbox desktop application. We take all comments into consideration when improving the Dropbox app and services.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @ Colinwhipple, thanks for bringing this to our attention. What device and OS are you currently running? This will help me to assist further!

Hi @"Stevord", thanks for posting today. On a Dropbox Basic plan, you wouldn't have any insight into the downloading and viewing of shared links. There are two separate features on paid plans, namely viewer info on shared folders, and the send and track feature. If you have any further queries, feel free to message back.

Hi @"HiloMuni", in that case, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to…

Are you able to access that Plus account, in order to contact the support team on this matter?

Hi @"Camila5", thanks for bringing this to our attention. How long ago was it that you previously logged into your Dropbox account, approximately? This will help me to assist further!

Do you see a Dropbox cache folder in your Dropbox folder? Could you delete that folder?

Hi @"MariaRATX", thanks for the info, I'd recommend contacting the support team for them to assist further on this matter.

Hi @"dnemes", do you have any other cloud providers running on your machine, which may have their own sync icons? Are you using any virtual machines or remote logins? Is this a personal or company-managed device?

Hi @"cjvoltz415", what options do you see when you access this page while logged into your account?

Hi @"lazman", thanks for bringing this to our attention. Are you using a personal machine or a company-managed device? Do you have higher than normal UAC settings on your machine? This will help me to assist further!

With the shared links that have edit rights, there is a button users can click to add the file or folder to their own Dropbox account, which would then send the 'request access' emails you've been receiving.

Hi @"xtianp", could you try reinstalling the Dropbox desktop application, without uninstalling it first, to see if this helps?

Hi @"joliet_tech", are you 100% certain that the email is spelled the exact same way? For certain email providers like Gmail, you can add a dot in the name to make it a different account entirely, for instance Johnsmith@gmail.com is different to John.smith@gmail.com when it comes to Dropbox.

That would be helpful, since read-only links shouldn't have the option to join. Another thing to check would be if the shared links contain an rlkey in them.