Jay Dropbox Community Moderator

Thanks for the info, please let me know if you experience any further issues with the syncing.

Okay, so it sounds like you're accessing the avatar on the Dropbox website, instead of the Dropbox desktop application, as you're not seeing it on the menu bar. Could you try reinstalling the Dropbox desktop application, without uninstalling it, by clicking this link?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"billieraven", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? What is the exact version of Windows OS that you're running on your machine? Keep me updated with any details!

You can see the version of the Dropbox desktop application using these steps. Could you also click the Dropbox icon in the menu bar and see the status of the app on the bottom left?

Thanks for the update, in general, third party camera apps work by taking a normal photo, then adding a filter, which in this case is a date and watermark. They can also take control of the main camera app, which is why you were experiencing this behavior even when using the default camera. Since two photos are saved on…

Hi @"eferrariph", before we go any further, could we check the exact version of Mac OS you're running, and the Dropbox desktop application? Could you also click the Dropbox icon in the menu bar and let us know the current status on the bottom left?

Hi @"feub", are you able to see the Dropbox icon in the menu bar at all on your device?

Hi @"Lentinim" , thanks for bringing this to our attention. What version of Sequoia and the Dropbox desktop application are you currently running on your machine?

Hi @"FStobacco", thanks for bringing this to our attention. Could you let me know in more detail what you're experiencing? Have you enabled this setting to share folders outside of your team? This will help me to assist further!

Hi @"rwright", thanks for bringing this to our attention. Currently, there isn't a method to see the total number of files in a folder via the Dropbox site or app. The Photos tab on the website, shows all images that are on your account, and not just those in the camera uploads folder. If you have any further queries, feel…

Hi @"ofg205", please could you get in contact with our support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

Could you copy and paste the screenshot you took into your next reply, since we're unable to open external links? As it looks like you have two Dropbox accounts, only one would appear on your desktop, and you can check that email using these steps. 

Please could you confirm the exact steps you're following to access the Chat? What URL are you looking at currently? For instance, does this page show an option for Chat?

Hi @"cjamison_namiglac", thanks for bringing this to our attention. Currently, this wouldn't be possible, as these are the top level folders that are available to the whole team. These team folders (identified with a building icon) can't be placed inside another team folder. If you have any further queries, feel free to…

Hi @"And6one", thanks for messaging the Community. Currently, there isn't any method to recover permanently deleted files, even from our end. I'm sorry I can't be more helpful on this matter.

Hi @"karenap", thanks for the info, in order to look into this further, please could you contact the support team directly for them to investigate.

Hi @"CrazyCajun", when you navigate through the options on the main support page, and choose the last 'This did not solve my issue', then you'll get an option to 'Submit a request', which is an email to the team. My colleague mentioned 'ping me' as in to reply to her message, which you did so.

Hi @"Paula_H", thanks for bringing this to our attention. This article would give you a breakdown of the bandwidth limits available on the Dropbox plans. As you're having issues creating the transfer, I'd recommend contacting the support team for more assistance. They would be able to help in more account-specific detail.

Automations can also affect file request folders, so this is most likely why the name is moving around. Again, this is only something that the owner of the folder can look into, as you're not doing anything wrong, nor have any control on how your files appear there.

Hi @"GoeminBakeru", thanks for bringing this to our attention. It sounds like the person might have an automation running in the folder, which would rename the files that are uploaded there. Could you check this with them to see if this is the case?

Hi @"Timothy6", thanks for contacting us. This message means it would delete the file from that location in the Dropbox folder, the the same location on the Dropbox site, and the same location any Dropbox folder that your account is currently connected to. It won't affect files with the same name that are outside the…

Unfortunately, as we have no access to your passwords on our end, without the 12 recovery words, it wouldn't be possible for you to restore your Dropbox Passwords account. I'm sorry I can't be more helpful on this matter.

Hi @"erath", thanks for bringing this to our attention. As the mobile app doesn't directly 'sync' to the Dropbox site, since it is primarily a viewer to the account, the files should still reflect what appears on the site, after the files synced there from the Dropbox desktop application. Is this occurring for all files…

Hi @"JonathanBurns", thanks for messaging the Community. Currently, it wouldn't be possible to sync the desktop itself as you're requesting, due to the many different configurations on multiple devices. There would be the possibility issues with permissions, user profiles, data corruption and even data deletion. We…

Hi @"enovikoff", thanks for bringing this to our attention. You can try these steps to restore the backup from the Dropbox site onto your current machine.. If you need any further assistance, please let me know.

If you update to File Provider, this will use the CloudStorage location on your machine, as that's the only place it can be stored for Mac devices. Since you don't want to lose links already linked to that location, this would be the best option to have the Dropbox folder back there.

Hi @"Lexo1", thanks for messaging the Community! You can create a new empty folder, move the files into that new folder, and then share a link to the folder itself, so that the customers can view the files within. If you need any further assistance, please let me know!

You can enable the camera uploads feature by using these steps on the Dropbox mobile app. If it is enabled, try disabling it and re-enabling it.

Hi @"Geoffrey Huck", I'd recommend contacting the support team for them to look into this in more detail on their end.