Jay Dropbox Community Moderator

While we don't know the future roadmap for any new developments within Dropbox, we do appreciate the feedback on this matter, and we take all comments into consideration when improving the Dropbox site and services.

That is true, 4K videos do require a powerful CPU to play it normally at full quality, so it does sound like the issue isn't related to Dropbox in this instance. Do you require any further assistance?

Hi @"de_Bergerac", currently, there isn't another method of calculating the total number of files in your folders via the Dropbox site or app. 

Hi @"Ashley" Remon, could you try using a different browser to preview the video on the site? Regarding downloading the video, could you also try using a different video player in order to see if this is a codec issue on the video?

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

To attach a screenshot, you can copy and paste the screenshot in your next response, in order to understand what you're experiencing.

I'm glad to hear that the files are syncing normally now. There is a Dropbox cache folder which can be cleared, however, if you're on the File Provider version of the Dropbox desktop application, which is looks like you're on from the screenshots, there isn't a cache folder to empty.

Could you try rebooting the Mac entirely to see if this helps?

Hi @"soonerdm", thanks for bringing this to our attention. Are you able to click the ellipsis next to a folder to see the Rewind option there? Does this occur for all team admins on your Dropbox team? This will help me to assist further!

When you click on the Dropbox icon on the menu bar, what is the current status of the app as it appears on the bottom left?

Hi @"Stardrop", thanks for bringing this to our attention. Could you attach a screenshot showing the error message you're seeing regarding the syncing? This will help me to assist further!

Hi @"jujhar singh", as mentioned previously, none of those accounts have any files on them. Do you see anything using the links in my previous response?

Thanks, I've sent you an email, please could you reply to it as soon as possible!

Thanks, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Tonno", thanks for bringing this to our attention. It sounds like your shared links have been paused due to the information in this article. Have you tried deleting any existing shared links to see if this helps? Keep me updated with any progress!

Thanks for the update, keep us posted.

Hi @"zacofresh", you can copy and paste the screenshot in your next reply.

Hi @"plambeth06", thanks for bringing this to our attention. Do you see the Dropbox Transfer on this page on your account? Is your device logged into any other devices or browsers according to this page? This will help me to assist further!

Hi @"KarenB67", thanks for bringing this to our attention. Are there any other users accessing the file at the same time? When you view the file in Explorer or Finder, what sync icon is on the file? Any other info or screenshots would be helpful!

Just for clarification, when you say 'deleted from the server', did you mean your Linux machine or the Dropbox site? The exclude feature should be like the selective sync feature, meaning there won't be any local copy of the folder since it's deleted from that specific machine, and not the site. As far as I can see, it…

It looks like these accounts have no files in them on the site. If you're not seeing the missing files on the events or deleted files page, then there's a few possibilities as to why this might be the case: * The files are on another Dropbox account * They were on a shared folder you don't have access to any more * The…

Hi @"BLS_user", thanks for bringing this to our attention. Is this occurring for any new folders you're trying to exclude from syncing on your device? Could you attach a screenshot showing this and the events page showing the deletion? This will help me to assist further!

For the first account, could you try logging in on a desktop machine to view the account itself? The second account appears to be completely empty on the site, as there are no files there.

Could you attach a screenshot showing the device list on the website, for each of your 3 emails?

Are you able to see your desktop and mobile device on this page?

Hi @"CydweliMez", you can try to reinstall the older version of the Dropbox desktop application to see if this helps, though we can't guarantee the results of reinstalling an older version of the app.

Hi @"Jujhar", thanks for messaging the Community. Could you check to see which account is signed into your other devices by following these steps? Do you see the mobile device and your other devices on your account here? This will help me to assist further!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"aknyc", we don't recommend using another backup solution at the same time as Dropbox, as this can result in permission issues, corrupted data, or even data deletion. 

Have you changed the username on your computer on the new machine?