Jay Dropbox Community Moderator

Could you confirm what plan you're seeing on this page? Could you try following through the navigation at the top, or try clicking this link directly to see if you can submit a request?

Hi @"DBuser555", thanks for the details, I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end.

Hi @"lanasays", thanks for the details. In order to look into this in more detail, please could you contact the support team directly for them to investigate further.

Hi @"glwaller", thanks for bringing this to our attention. Do you see any files on the events page? When was the last time you accessed the Dropbox account? This will help me to assist further!

It isn't possible to share your quota with another user, unless you're on a Dropbox team together. Your Essentials plan (and quota) is for your account only, and can't be shared with another user. The other user would need to upgrade in order to add a large shared folder to their Dropbox account.

Thanks for the info, as you're on a trial subscription, the normal support options aren't available until the first payment is made. Regarding your query, shared folders take up quota on all accounts, so they would also need to upgrade to join that shared folder, as sounds like it's larger than the 2 GB quota on a Basic…

Hi @"bingamoon", thanks for bringing this to our attention. Could you access this page and attach a screenshot showing the plan and quota you're seeing? Additionally, do you see any confirmed payments (with an invoice and receipt) on this page on your account? This will help me to assist further.

Hi @"keatonviavattine", thanks for bringing this to our attention. Since the video appears normally on the Dropbox site, and you've also had the files synced down within the Dropbox folder, could you try using a different video player on your computer to see if this helps? Keep me updated with any progress!

Hi @"mplural", thanks for messaging the Community. Just for clarification, what is the full file path for that folder? Is it the Dropbox folder, or a subfolder? What is the exact version of Windows that you're using? Could you attach a larger screenshot, while hiding any personal names, in order to understand what we're…

Hi @"Bronwenc", thanks for the info, does the refund show up as being processed by Dropbox on this page?

Hi @"Milo C.1", feel free to contact the support team directly with this information, and when you get the automated response, you can submit a video as well in reply to that email.

Hi @"vikanova", thanks for bringing this to our attention. Do you see any confirmed payments (with an invoice and receipt) on this page on your account? Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play? This will help…

Could you choose the PayPal option and mention in the main message that you're using iDeal for the payment, since it uses transaction IDs to locate payments?

Hi @"sjors de haas", as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then…

Hi @"cb140", I use BitDefender on my machine and don't experience any issues with shared links. It might just be a setting in the app that could be affecting this. 

Hi @"TB15", thanks for bringing this to our attention. Is this occurring for audio files only, or for any file you're trying to share? This will help me to assist further!

Hi @"willstpher", thanks for bringing this to our attention. Could you attach a screenshot showing what you're describing? Is this on the Dropbox site or mobile app? This will help me to assist further!

In the Dropbox desktop application preferences, is this setting enabled to have it start when the computer is booted?

Is it possible the Dropbox icon is being hidden in the Windows 10 system tray? You can check by using these steps and to unhide the Dropbox icon permanently.

Thanks for the info, please let me know if you experience any further issues with the syncing.

Okay, so it sounds like you're accessing the avatar on the Dropbox website, instead of the Dropbox desktop application, as you're not seeing it on the menu bar. Could you try reinstalling the Dropbox desktop application, without uninstalling it, by clicking this link?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"billieraven", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? What is the exact version of Windows OS that you're running on your machine? Keep me updated with any details!

You can see the version of the Dropbox desktop application using these steps. Could you also click the Dropbox icon in the menu bar and see the status of the app on the bottom left?

Thanks for the update, in general, third party camera apps work by taking a normal photo, then adding a filter, which in this case is a date and watermark. They can also take control of the main camera app, which is why you were experiencing this behavior even when using the default camera. Since two photos are saved on…

Hi @"eferrariph", before we go any further, could we check the exact version of Mac OS you're running, and the Dropbox desktop application? Could you also click the Dropbox icon in the menu bar and let us know the current status on the bottom left?

Hi @"feub", are you able to see the Dropbox icon in the menu bar at all on your device?

Hi @"Lentinim" , thanks for bringing this to our attention. What version of Sequoia and the Dropbox desktop application are you currently running on your machine?

Hi @"FStobacco", thanks for bringing this to our attention. Could you let me know in more detail what you're experiencing? Have you enabled this setting to share folders outside of your team? This will help me to assist further!

Hi @"rwright", thanks for bringing this to our attention. Currently, there isn't a method to see the total number of files in a folder via the Dropbox site or app. The Photos tab on the website, shows all images that are on your account, and not just those in the camera uploads folder. If you have any further queries, feel…