Jay Dropbox Community Moderator

Hi @"ofg205", please could you get in contact with our support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

Could you copy and paste the screenshot you took into your next reply, since we're unable to open external links? As it looks like you have two Dropbox accounts, only one would appear on your desktop, and you can check that email using these steps. 

Please could you confirm the exact steps you're following to access the Chat? What URL are you looking at currently? For instance, does this page show an option for Chat?

Hi @"cjamison_namiglac", thanks for bringing this to our attention. Currently, this wouldn't be possible, as these are the top level folders that are available to the whole team. These team folders (identified with a building icon) can't be placed inside another team folder. If you have any further queries, feel free to…

Hi @"And6one", thanks for messaging the Community. Currently, there isn't any method to recover permanently deleted files, even from our end. I'm sorry I can't be more helpful on this matter.

Hi @"karenap", thanks for the info, in order to look into this further, please could you contact the support team directly for them to investigate.

Hi @"CrazyCajun", when you navigate through the options on the main support page, and choose the last 'This did not solve my issue', then you'll get an option to 'Submit a request', which is an email to the team. My colleague mentioned 'ping me' as in to reply to her message, which you did so.

Hi @"Paula_H", thanks for bringing this to our attention. This article would give you a breakdown of the bandwidth limits available on the Dropbox plans. As you're having issues creating the transfer, I'd recommend contacting the support team for more assistance. They would be able to help in more account-specific detail.

Automations can also affect file request folders, so this is most likely why the name is moving around. Again, this is only something that the owner of the folder can look into, as you're not doing anything wrong, nor have any control on how your files appear there.

Hi @"GoeminBakeru", thanks for bringing this to our attention. It sounds like the person might have an automation running in the folder, which would rename the files that are uploaded there. Could you check this with them to see if this is the case?

Hi @"Timothy6", thanks for contacting us. This message means it would delete the file from that location in the Dropbox folder, the the same location on the Dropbox site, and the same location any Dropbox folder that your account is currently connected to. It won't affect files with the same name that are outside the…

Unfortunately, as we have no access to your passwords on our end, without the 12 recovery words, it wouldn't be possible for you to restore your Dropbox Passwords account. I'm sorry I can't be more helpful on this matter.

Hi @"erath", thanks for bringing this to our attention. As the mobile app doesn't directly 'sync' to the Dropbox site, since it is primarily a viewer to the account, the files should still reflect what appears on the site, after the files synced there from the Dropbox desktop application. Is this occurring for all files…

Hi @"JonathanBurns", thanks for messaging the Community. Currently, it wouldn't be possible to sync the desktop itself as you're requesting, due to the many different configurations on multiple devices. There would be the possibility issues with permissions, user profiles, data corruption and even data deletion. We…

Hi @"enovikoff", thanks for bringing this to our attention. You can try these steps to restore the backup from the Dropbox site onto your current machine.. If you need any further assistance, please let me know.

If you update to File Provider, this will use the CloudStorage location on your machine, as that's the only place it can be stored for Mac devices. Since you don't want to lose links already linked to that location, this would be the best option to have the Dropbox folder back there.

Hi @"Lexo1", thanks for messaging the Community! You can create a new empty folder, move the files into that new folder, and then share a link to the folder itself, so that the customers can view the files within. If you need any further assistance, please let me know!

You can enable the camera uploads feature by using these steps on the Dropbox mobile app. If it is enabled, try disabling it and re-enabling it.

Hi @"Geoffrey Huck", I'd recommend contacting the support team for them to look into this in more detail on their end.

It sounds like you're not referring to the 12 recovery words, which is for the Dropbox Passwords feature, but the recovery code, which is for the two-step verification feature. You can only get the recovery words from within the Dropbox Passwords app or extension. Since you mentioned you're able to access them now, it is…

Hi @"Sfariba", since the images have the file names like IMG_2915.HEIC, this means you are manually uploading the images, and not using the automatic camera upload feature. When you manually upload images, the current date and time is used for the photos. The camera upload feature would instead rename the images to…

Are you certain that you're entering the recovery words (without the numbers) in their original order as shown on the site?

Hi @"Andrew B.58", the notification that the prompt mentions would've been on the older Firefox browser, which is on the now-formatted Windows, so it would be impossible to get that notification now. It won't pop-up on the existing Firefox browser, since it is unknown to the Dropbox Passwords extension. This means that the…

Hi @"Paul D.4", currently, there aren't any further steps we can try in relation to the modification dates for folders on your device. In general, folders do not contain modification dates, as they are only directories containing files, and no actual data in the 'folder item' itself. The OS would be the one to determine…

Hi @"RustyRiley", thanks for bringing this to our attention. Are you referring to the Dropbox Backup feature, or something else regarding the syncing of files? Any other info or screenshots would be helpful!

Most likely, the best option would be to unlink the Dropbox desktop application from your Dropbox account by signing out of your account in the desktop app. This would prevent any changes on the machine from affecting your files online. Afterwards, you can delete any Dropbox folder on your machine that you have mentioned,…

In that case, if you're trying to use a shared folder, then as you've noticed, it takes up quota on all accounts, so you'll need to try other methods in order to send files to them.

Hi @"tigerbody", it looks like you're using the older version of the Dropbox desktop app on Mac OS, as you're seeing these sync icons. The red icon means that those files aren't syncing to your account for some reason. Do you have enough quota on your account?

You can use the steps suggested in the second link I posted earlier in order to have them share links to those files, so you can download them, and they can create a file request link for you to upload files onto their account.

Hi @"JamesBPick", thanks for bringing this to our attention. Could you attach a screenshot showing what you're describing? Are you using Windows or Mac OS, and which version are you running? Any other info or details would be helpful!