Jay Dropbox Community Moderator

In some cases, it's possible that selective sync doesn't automatically delete the local folders that were unchecked. It could be because files in those folders are still being accessed by some files on the machine. Could you attach a screenshot showing the selective sync settings you mentioned? If the folders are…

It's possible that your security software is preventing the Dropbox desktop application from appearing in the system tray near the clock, which allows files to sync and to show the sync icons in Explorer. Is this a personal machine, or a company-managed device? Did you originally install the Dropbox desktop application…

Hi @"bri_guy", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"thecargocultnz", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Thanks for the ticket ID, this seems to be an older ticket from March which you mentioned earlier in this thread, have you created a new support ticket since then?

Hi @"DSP2025", thanks for bringing this to our attention. Could you confirm the file size of the PDFs that you're trying to upload? When you say you tried copying the folders to your desktop, do you mean into your Dropbox folder on your machine? Any other info or screenshots would be helpful!

Hi @"D P", have you created a new support ticket recently with the team in order to look into this in more detail? Do you have the ticket ID in order for me to locate it on the system?

HI @"hekeha", if the files were deleted within your recovery period, you should be able to locate and recover them from the deleted files page. Additionally, if the files were moved to another location on your account, the events page would contain these details for you.

Thanks for the feedback. If you're interested in this idea, feel free to vote for it on this suggestion!

Are you certain that the Dropbox desktop application is currently running in the system tray near the clock? Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Hi @"Danudod", thanks for bringing this to our attention. Could you confirm the current OS and Dropbox desktop application version running on their devices? When you say you unchecked them, are you referring to selective sync instead, which removes the folders entirely from the local machine? Any other info or screenshots…

Could you try resetting the router to see if this helps?

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Thanks for the info, this could mean that there is a proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains.

Hi @"jrlbell", what @"Rich" said is correct in general for unknown photos that are on your account. Another possibility is that someone inserted a memory card on a computer you own with your Dropbox account signed in, and the Dropbox desktop application automatically uploaded them. When you find out more information,…

Hi @"Derrek L", did you see my previous reply last week regarding your suggestion?

HI @"bulldogman", it sounds like something might be preventing the app from uninstalling fully. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"Cream", thanks for the info. In order to look into this matter in more detail, please contact the support team directly for them to investigate further.

Hi @"bri_guy", have you tried the all same troubleshooting steps from earlier in this thread?

Hi @"Michel J", thanks for bringing this to our attention. Could you try marking the files as available offline to see if they can be accessed from your machine? Keep me updated with any progress!

Could you try deleting the Dropbox cache folder to see if this helps with freeing up the space? Is it possible that you have any hidden files inside the folder that are taking up disk space?

Hi @"pietrovalelongo", thanks for bringing this to our attention. Just to be certain, as you mentioned both of them, are you referring to the selective sync feature, which deletes entire folders from your local Dropbox folder, or are you marking files as available online-only, which is a different feature? This will help…

Hi @"XxDarkus101Xx", thanks for posting today. Currently, it wouldn't be possible to prevent this possibility, as it's stated in this article that your files are subject to deletion, if overquota on a Dropbox Basic plan. The only way to prevent this would be to bring your account under the quota level. If you have any…

Hi @"manp59", thanks for messaging the Community. When you repair your old machine, any changes made to the files from the site or the new PC should sync to the repaired machine. If you need any further assistance, please let me know!

Hi @"run_the_race", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? This will help me to assist further!

Hi @"whisoerisngs", if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"Omri1984", thanks for messaging the Community. Have you checked the API documentation to see if there is an option for you? This will help me to assist further!

Hi @"folder", are you able to select the parent folder in which the Dropbox folder exists? For instance, if the folder is C:\Files\Dropbox, choose C:\Files for the Dropbox folder.

Are you accessing via the Signatures page or the Dropbox Sign page? Could you try the latter to see if this helps?

Hi @"pamfuze", thanks for bringing this to our attention. Could you let me know what plan you're currently on according to this page? This will help me to assist further!