Jay Dropbox Community Moderator

HI @"Craig Morris", we appreciate the feedback on this matter and we do take all comments into consideration when improving the Dropbox desktop app and services.

Hi @"ldorothy", thanks for the image. Are you currently viewing this from your personal machine, or a company-managed device? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Any extra information you can provide would…

Thanks for the update. Regarding your recent query, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"miccolis", thanks for messaging the Community. Are you able to see the movie file version of the Live photo on the Dropbox site, or just the heic file? Any other info or screenshots would be helpful!

Hi @"KJWSr", just for clarification, are you the same user as @"kwarendorf", meaning you have two separate Dropbox accounts?

Hi @"IvanM1986", if you're still experiencing the same issue, I'd recommend contacting the support team directly for them to investigate further.

Hi @"GGGNY", just for clarification, were you logged into your Dropbox account on any other devices that you own, or was your account logged into a browser at a computer you don't frequent? Do you have the ticket ID from when you contacted the support team in order for me to locate it on the system?

Hi @"PDub81", thanks for contacting us. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? This will help me to assist further!

Hi @"mordche", thanks for messaging the Community. Did you receive an email notification regarding your shared files or links? Have you recently shared any links that could've been accessed by many users, or downloaded multiple times? I look forward to your response.

Hi @"ishika3", thanks for bringing this to our attention. Are you trying to create an app using the Dropbox API, or are you trying to attach a file via Dropbox Paper? This will help me to assist further!

Hi @"Nick76", thanks for bringing this to our attention. If the Dropbox desktop application states that everything is up to date, then this would mean that everything is synced normally overall. Is it possible that you have some hidden files in those folders which could be accessed continuously by another app or service on…

Hi @"Barroz", thanks for contacting us. Currently, you have the option to select which duplicate file you would like to delete from your account, when you select one of the files out of the two or more duplicates. Are you looking for an option to delete all files, regardless of whether or not they're a duplicate? Could you…

Thanks for the feedback, currently, there wouldn't be a method to determine why the InDesign documents work differently between your setup and the other user's setup. It's possible that all users on that team are using File Provider, meaning that all Dropbox folders are located in the CloudStorage location, regardless of…

Thanks for the details, in order to look into this matter in more detail, I'd recommend contacting the support team from your team account directly for them to investigate further.

Hi @"JHSEsq", thanks for posting today. Could you let us know from which page you're trying to delete the file? Would it be possible for you to copy and paste a screenshot in your next reply, while hiding any personal details, in order to understand what you're seeing? This will help me to assist further!

Thanks for the info. It sounds like you're using a team folder to share files and you and the other users are on a Dropbox team. As there isn't a suitable solution we can provide for your situation, I'll leave this thread open for other users to contribute their suggestions.

Hi @"Hebephrene", thanks for messaging the Community! You can mark files and folders as online-only by right clicking them and choosing the 'Online-only' option. You can do this in bulk by selecting the entire Dropbox folder itself and marking it as online-only, and also make online-only the default for any new files added…

Hi @"jobee2", thanks for messaging today. In general, we do recommend using relative paths when needed in formulae and other documents, since Dropbox folders rarely exist in the same location on multiple devices. However, as you've noted, InDesign can't use relative paths, which rules out that option to resolve the issue…

Hi @"tom d.31", the information we received from our specialist team is that storing the Dropbox folder on a network drive isn't a configuration we officially support, so we’re unable to troubleshoot the issue you're experiencing. To resolve this, they recommend moving the Dropbox folder to a local drive. In the meantime,…

Just for clarification, are you on a Dropbox team, or are you using a personal account? For Dropbox team admins, they can change these early access/beta settings for the team by following these steps.

Thanks for the information, as you've already tried several troubleshooting steps, in order to look into this matter in more detail, I'd recommend contacting the support team directly while logged into your Essentials account for them to investigate further.

Hi @"Yaseen2", thanks for messaging the Community. Could you let us know what plan you're currently using when accessing Dropbox Sign? How large are the files you're trying to upload to the site? Any other info or screenshots, while hiding any personal information, would be helpful.

HI @"MarkDawes", could you try temporarily quitting the Dropbox desktop application, and then try to navigate the Dropbox folder and let me know if the issue persists?

Just for clarification, are you dragging the Dropbox folder to the sidebar, or the Dropbox app itself from the Applications folder? Could you paste a screenshot of what you see when trying to drag the Dropbox folder to the Favorites bar?

Hi @"Ben S.31", thanks for contacting us. Are you renaming the folder on the Dropbox site or in your local Dropbox folder? How many files do you have in the folder you're renaming? Are you certain that the files are resyncing again, or is the app instead reindexing the files? This will help me to assist further!

Thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Could you try temporarily disabling BitDefender and then reinstall the Dropbox desktop application to see if this helps?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

In order to use a Dropbox Advanced team plan, the licenses would need to be actively used, as this plan isn't intended for personal use.

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…