Jay Dropbox Community Moderator

Hi @"RelevantSalience", thanks for messaging the Community. Currently, the Dropbox desktop app only allows for two-way syncing, so what you're looking for wouldn't be possible via the app. We do have the Dropbox Backup feature, however, this is for specific system folders, or external drives. These file are also only…

In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

That's correct, however, even if you upgrade now, it wouldn't be possible to determine any traffic as this shared link was been created prior to any upgrade.

Instead of upgrading, you could also use the Dropbox Transfer feature, which does tell you when a transfer has been downloaded.

Thanks for the info, if this case, it wouldn't be possible to determine if a user viewed, accessed or downloaded the folder or the files within.

Hi @"anaheimu", thanks for bringing this to our attention. Just for clarification, was this a shared link that you created? Did you use the send and track feature, or the DocSend feature? This will help me to assist further!

Hi @"Birsay1", could you copy and paste a screenshot of the Dropbox folder as it appears in Finder showing the lack of context menu items?

Hi @"richard_duffy", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Prov 31 Marketing Firm ", thanks for bringing this to our attention. Currently, there are two options for some users in certain countries for cheaper Dropbox subscriptions. Firstly, there is the Basic Extra plan, which offers 50 GB of quota, which can be accessed from this page, if you're eligible. Secondly, via the…

This idea has been delivered! Thank you for your support!

Hi @"Leighton", @"Nflight", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes.

HI @"stevethegil", as you're connecting the phone to your machine, you'll need to change the format using your iOS settings. This article provides the steps on how to make this change.

Okay, so just to clarify, do you want to relocate your Dropbox folder to another SSD drive? Do you want the files to be made available offline in order to download them, or keep them as online-only files?

Hi @"justinl", thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.

In general, any app that communicates constantly with the internet could affect bandwidth being used by Dropbox to upload or sync files. OneDrive as a cloud provider could affect Dropbox in this way, and WhatsApp does perform backups occasionally, so temporarily disabling them would be a good way to test this out. You…

Thanks for the info, while it does seem to be mostly a cosmetic issue, since files are still syncing and that clicking the cloud icon downloads the files, I'd recommend contacting the support team directly for them to investigate further.

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Weglarz", is this option missing for files in the Dropbox folder? Could you attach a screenshot showing the options you get in the context menu?

Hi @"stereosides", could you try quitting all other open apps on your machine, and just in case, any other devices on your home network if there are any other machines also using bandwidth on your network.

Hi @"HuaDeity_", I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there you should be able to contact support. Make sure to pick an email…

Hi @"compost", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"HankTb2", thanks for bringing this to our attention. Could you clarify how you're sending the file to other people? Are you creating a shared link by following these steps? This will help me to assist further!

Hi @"mgw1", thanks for bringing this to our attention. Could you clarify what you mean by having 3 TB of files, but that they take up 0 bytes of space? Is the SSD drive an internal or external drive on your machine? This will help me to assist further.

Hi @"Investor221", on that form, there is an option to fill in an email address, are you not seeing that option when using an incognito window, like below?

From the Dropbox location, it sounds like you're not using it, since your Dropbox folder would be located in the CloudStorage location, and would affect how certain apps interact with files in that folder. So, basically, since you upgraded to a team plan, you're experiencing this issue, is that correct?

Hi @"Ecnerwal", as of yet, there are no updates to this matter, since it appeared to be an intermittent issue at the time. Is your Dropbox folder set to online-only? When you right click the Dropbox folder and choose Get Info, could you copy and paste a screenshot of that window in your next reply?

No worries, glad to have helped out. Enjoy your week ahead!

Hi @"larsd888", thanks for bringing this to our attention. Is your team member using a Mac device? Does this folder contain any invalid characters for Windows, such as a : or | symbol? You can see a list of characters that aren't recommended for use in any folder or file names. Try renaming the folder without the symbol,…

Hi @"Unicorny", regarding the CloudStorage issue, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further. When that is resolved, that might help with the Blender issue you're experiencing.

Hi @"ciasniper", I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there you should be able to contact support. Make sure to pick an email…