Jay Dropbox Community Moderator

Hi @"PsiN31l", thanks for bringing this to our attention. Are you upload files to a shared folder on your account, or uploading via a file request link they sent you? This will help me to assist further!

If that's the case, then you would need to create an app or service using the Dropbox API, by using this documentation.

Hi @"alekso89", thanks for messaging the Community! If you're looking for users to upload files to your Dropbox account directly, you could create a file request link, which is a normal URL you can use anywhere. Would this satisfy your requirements for your workflow?

Hi @"mettaworldwill", thanks for bringing this to our attention. Does this occur when using another mobile browser on your device, or just in Safari? This will help me to assist further!

Hi @"blegion47", thanks for bringing this to our attention. Could you provide more clarification on your suggestion, on how the Dropbox team could go forward with this, or what would be useful for your workflow? This would help other users to also vote for your idea.

Hi @"8Bit Motion", thanks for messaging the Community. In order to avoid any confusion, and to follow the guidelines for ideas, please could you create two new ideas? One with the suggestion for time coded comments, and another for Replay to have downloads enabled automatically. This way, users would be able to vote for…

Yes, that is possibly the issue that you experienced with those files.

Hi @"chvandenbemden", thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"AFrench", change dl=0 to dl=1 forces the file in the shared link to automatically download to that person's machine. There is also the option to change it from dl=1 to raw=1 for the file to actually preview on the Dropbox site.

Hi @"souseran", thanks for bringing this to our attention. How large is the shared folder that you're trying to add to your account? It would need to be smaller than the total amount of quota on your Dropbox account, as shared folders do take up quota on your account. This will help me to assist further!

Hi @"DerryK", are you able to ignore that file in your backup software?

This could mean that one of the open apps is somehow deleting the new files added to the Dropbox folder. Try starting upon some of the usual apps you have running, and then add a new file into the folder. Each time that it works, try a new app and add a new file, and so on, until the new file gets deleted.

Could you try quitting all your open apps on your machine, apart from the Dropbox app, and then try adding a new file into the Dropbox folder, and let me know if this behavior repeats again?

Hi @"zakladams", thanks for bringing this to our attention. Do you have any other apps or services that monitor or make changes to the Dropbox folder? Is this occurring for any folder within the Dropbox folder itself? Are you able to add files from the Dropbox site without any issue? This will help me to assist further!

Hi @"AG1979", thanks for bringing this to our attention. Are you manually uploading files or using the camera upload feature? Could you also clarify what you mean by syncing files in the mobile app? If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the…

Hi @"CarlaD", in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Arthur79", thanks for bringing this to our attention. Are you using the Signatures page on your Dropbox account, or creating it via the Dropbox Sign page? This will help me to assist further!

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"BeauDanger666", thanks for bringing this to our attention. Could you try marking some of the files as online-only, and then available offline to see if this helps with the preview? Keep me updated with any progress.

That's correct, to look into this in more detail, the conversation would need to continue there.

Thanks for the report, we appreciate the feedback on this matter! We take all comments into consideration when improving the Dropbox desktop app and services.

Hi @"Laura0680", I've sent you an email, please could you reply to it when you get a chance?

Hi @"solidcolour", thanks for bringing this to our attention. What version of Mac OS are you running on your device? Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link, and then rebooting the machine? Keep me updated with any progress!

Hi @"DD Wire", thanks for bringing this to our attention. Image search is limited to certain plans as listed here, and you can search for text in files with certain plans, here. In general, all plans can search individual files, when previewing the file, and search for text within the file. If you have any further queries,…

HI @"chlojito", when you say you had it connected to your phone, do you mean prior to the recent login? From what you've described, it sounds like the account has been deleted, meaning that it wouldn't be possible to recover the account or the files within. Do you have any other devices that could've been connected to your…

Hi @"PhilR", thanks for bringing this to our attention. Currently, there hasn't been any changes to syncing on the Dropbox desktop application. Are the files being accessed by another process or app on your machine, which could bring the files back to available offline again? Are these files in random locations, or in…

HI @"Murmur", did you see the reply by my colleague in relation to your query?

Hi @"Sandyzheng", thanks for the ticket ID, I've prioritized your ticket to expedite matters on your behalf.

Hi @"NewOutlook", as you mentioned you're in a similar situation, could you let us know more detail about what you're seeing? A photo of the login screen (without any personal info) would also help us greatly.

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.