Jay Dropbox Community Moderator

Hi @"Shmaltrino", thanks for the details. Are the user folders appearing on the normal Dropbox site, or on the Dropbox Backup page here? Do you see all your connected devices on this page as well, to ensure that the new device is linked successfully?

Hi @"Paleonut", this would be a genuine email from Dropbox, as it should contain information about the content in the shared folders you have access to. To view the names of the shared folders, open the CSV file in that email. Please follow the instructions in that email and save anything you want to keep within 14 days of…

Hi @"Wallywest", thanks for bringing this to our attention. Are you trying to send a file via Dropbox Transfer, or by using shared links on your Dropbox account? Could you let me know the exact error message you're receiving? This will help me to assist further!

Hi @"ltpace610", thanks for bringing this to our attention. Just for clarification, are these private folders on your Dropbox account, or shared folders? Do you see any recent events related to the files or folders in question? This will help me to assist further!

Currently, there isn't any documentation on using Dropbox with any other migration software, as it generally isn't recommended due to the different permissions involved with the files. As you now have selective sync conflicts, you would need to check each folder manually and see which files are newer in both folders (as…

Hi @Brads Blend , thanks for bringing this to our attention. Are you referring to files in a shared folder, a team folder, or a private folder on your Dropbox account? Do you see any recent events or deleted files in order to restore the missing content? This will help me to assist further!

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

HI @"tomg4", if access to the folder has been removed from your account, then it wouldn't be possible to recover it at this stage, as the email stated it would be permanently deleted on the 14th June. If another member of the team, or another device you own, still hasn't synced to Dropbox, then there could be a copy of the…

HI @"Awais" , how long ago were the files deleted from your account approximately? Was it more than 30 days ago, or more than 180 days ago?

Hi @"Karima Peerzada", thanks for bringing this to our attention. I'm sorry to hear about your loss and these circumstances. In general, if you need to request access to a shared folder, then it would need to be authorized by the owner of the shared folder, or possibly another member in that shared folder. If a family…

I understand your concern regarding the missing shared folder. Unfortunately, there aren't any options from our end to assist, as we wouldn't be able to recover a folder if your access was removed from it. We can only recommend attempting to locate someone who is still a member of the shared folder in order to re-invite…

Thanks for the info. To answer your original question, there isn't a way to determine which log files are safe to delete, nor is it possible to tell Dropbox to delete old log files automatically. You would need a script or possibly a setting in the accounting program to automatically delete unneeded log files.

Hi @"TMkII", thanks for bringing this to our attention. Your solution is exactly correct, although you don't need to uninstall and reinstall the app. The best method to ensure that you get a fresh download of the files on your Dropbox account would be to sign out of your Dropbox account in the desktop app, rename the old…

Unfortunately, even our support team wouldn't be able to recover the shared folder, as it was fully removed from your account. If you have any other machine on which your Dropbox account hasn't synced, you might be able to recover the files from there. Alternatively, there might be some recovery programs that might be able…

Could you ask them to check the shared tab on the Dropbox site to see if they can invite you as a member to the shared folder?

Hi @"Fullback_rugby", thanks for bringing this to our attention. It sounds like you were a member of a shared folder on which you were removed as a member, most likely by another member of the folder. In order to regain access to the shared folder, you would need to contact the owner of the folder for them to invite you…

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hi @"Peter D.62", thanks for bringing this to our attention. Does this occur after you wake up the device after a sleep, or when you reboot the machine entirely? Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

HI @"alekso89", in order to understand what you're requesting, please could you provide more information on what you're looking for, as you mentioned that everything works on your end after changing the URL? Are you also using an API app to create these links, or are you going to be doing these changes manually?

Hi @"J Harold W.", are these log files generated by the Dropbox desktop application or service itself, or by another program?

Hi @"Jeremy K.8", when you used the Mac OS migration app, did you also migrate the Dropbox folder using that method? This could be the reason for what you're experiencing, as we don't recommend using other systems of migrating files to a new machine in case of situations like this one.

HI @"bsmx251", thanks for the info. Just for clarification, are you trying to add files from your computer onto the web browser, or dragging and dropping from the Dropbox site itself? Could you provide more information on what you're trying to achieve? This will help me to assist further!

HI @"Soxadb", we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Hi @"Su Graham", thanks for bringing this to our attention. Could you confirm that the Dropbox desktop application is currently running and syncing normally on your machine? If you add a new file on your computer, does that file sync to the Dropbox site? Keep me updated with any progress!

Hi @"b4lthazar", we appreciate the feedback on your suggestion to improve the app for users to be able to reset their own camera uploads. We take all comments into consideration when improving the Dropbox apps and services.

Thanks for the info. When you upload files to the Dropbox site directly, the modification date is for the exact date and time of the upload. It wouldn't have the original date and time the image was taken or modified prior to the upload. If you want to keep the original date and time, you would need to use the Dropbox…

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance? If there's anything else we can assist with, feel free to reply back here!

Hi @"sv252", thanks for bringing this to our attention. It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? This will help me to assist further!

Hi @"trinhanhduc", thanks for bringing this to our attention. Did you upload the image to the Dropbox site directly, or via a manual upload in the Dropbox desktop application? This will help me to assist further!