Jay Dropbox Community Moderator

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link to see if you get the option for restoring from a backup?

Hi @"pcdbigfoot", could you try incognito/private browsing mode without any extensions running to see if this could be affecting the export process?

We wouldn't be able to provide a screen recording on our end for security purposes. Are you able to produce a screen recording showing what you're doing?

Hi @"Peryton", could you try the troubleshooting mentioned in my earlier posts to see if this helps?

Hi everyone, could you try updating to the latest version of the Dropbox desktop application to see if this resolves the issue?

Hi @"alexmakin", thanks for the screenshots. Just for clarification, is the Dropbox desktop application crashing (as in quitting unexpectedly) or freezing? Does it stop responding entirely at random points, or during a sync? Any additional information would be appreciated!

Thanks for the info. If you're using the same network, then this would be the reason why the referral was deemed as ineligible due to the location. To prevent this in the future, any referrals would need to accept the invite from a different network entirely in order for the quota to be granted to the account.

Hi @"kal_varrik", thanks for contacting us! When attempting to restore a Dropbox Backup, are you restoring them onto a new computer, or to an existing machine? Do you get the option for the steps in this article when restoring the backup? Keep me updated with any progress!

Hi @"zmlekj", thanks for messaging today! Do you know if your colleague attempted to accept the referral while on the same network as your main machine? Have you checked the information in this article to see if it applies to them? Keep me posted!

Hi @"npt_box", thanks for taking the time to message us! Do you have any files or folders that you've shared previously which could fall into any category in this article? Since when have you been receiving this message on your account? I look forward to your response!

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Could you try temporarily disabling them to see if this helps?

Hi @"georho31", thanks for posting today! As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From…

Hi @"Strahan", thanks for posting on the Community. When you select the day you want to rewind to, are you seeing the option for the blue line as mentioned in this article? Could you attach a screenshot showing what you're seeing, while hiding any personal info, in order for us to assist further?

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hi @"Jack420", thanks for bringing this to our attention. Could you try switching browsers to see if this makes any difference? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. This way, we'll be able to determine…

Just for clarification, what happens when you click on the 'Free up storage' option on the prompt? Is this occurring every time you reboot your machine when the desktop app loads, or are you seeing it on the Dropbox site as well?

Hi @"vincentsit", thanks for updating us on this matter and for letting us know that your issue has been resolved. Enjoy the rest of your week!

No worries, glad to have helped out. Enjoy the rest of your week!

Hi @"PGB99", thanks for messaging the Community! In general, the Dropbox desktop application would only sync files if there was some change made to them, as in any new files, deletions, or edits to files. If you're archiving old mails, which are still accessible via Thunderbird, then it's possible that Thunderbird itself…

Hi @"dphilip", thanks for joining the Community! To start with, we need to know how you connect your Songbook app to Dropbox on both devices. It sounds like you signed in to Dropbox within Songbook on your master tablet. Have you done the same with your second tablet? From some brief research on the web, I found this…

Hi @"KimSB", I've sent you an email, please could you reply to it when you get a chance?

Hi @"'- -.4", you can access the browser version of Dropbox Paper at this link. You should be able to create and edit documents from there once you log in to your account.

Hi @"bluespiano", thanks for posting today! Are the files marked as online-only in Explorer? You can tell this by the sync icon next to the files. What is the current status of the Dropbox desktop application? You can see this when clicking the icon near the clock in the system tray. This will help me to assist further!

No worries, glad to have helped out and that you're able to open the new file now. If there's anything else we can assist with, feel free to reply back here!

Hi @"Marcel3", thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

If the issue is with one specific file, then it means that for some reason, that file is unable to be opened on the mobile app on Excel on your device. Could you try creating a new Excel file and copying the data from this non-working file to the new one, and see if it opens then?

Hi @"kiuzjhtgrefwds", I followed the steps you provided on an Android device, and wasn't able to reproduce the same behavior you experienced. Could you create a screen recording of your steps and show us exactly how it happens on your device?

Thank you for sharing your idea. We have looked into this, but it is not something we are actively working on at this time. Thank you for your suggestion, and if you have another idea to share, please do! 

Thanks for the feedback. The desktop is undergoing some minor visual changes and is being rolled out slowly, so you might be seeing a slightly different version of it. Let me know if you need any more info in the future!