Jay Dropbox Community Moderator

If you're referring to the Dropbox folder, and not the actual Dropbox program itself, then yes, you can move the Dropbox folder to another drive by following these steps. Bear in mind that this would only work for internal and external drives, and not for mounted network drives, as the latter aren't supported for the…

Hi @"Tracy T.9", thanks for contacting us! In addition to what @"Mark" was saying, uploading via the Dropbox site would also overwrite the creation date of the photos, since the time of upload would equal the creation date of said files. The only way to retain the original creation date of the files would be to move or…

Hi @"KimSB", thanks for messaging the Community. As you've noted, if a user attempts to accept a referral from the same network as the referee, then the referral would be considered ineligible. In order to prevent this in the future, we would recommend for those users to accept the referrals from a different network…

Hi @"Keith15", thanks for bringing this to our attention. Could you try using incognito/private browsing mode without any extensions running to see if you experience the same issue? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following…

Hi @"Chppy ", thanks for messaging the Community. Is this occurring for all Excel files, or just a certain file in particular? Are you able to preview the Excel file within the Dropbox mobile app before opening it in another app? This will help me to assist further!

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Thanks for the detailed information. As you've noted, Dropbox is primarily a syncing program, so that the website and all your devices would contain the same content on it at all times. This means that uploading files directly to the site via the desktop app isn't an option, as it would sync them both ways. Cancelling the…

Hi @"cvhmanchester", thanks for contacting us. As it sounds like you're using the Dropbox desktop application, could you clarify how you are attempting to upload the same files that you already have on your account? Were the files from the site not previously synced to your machine? Any other info or screenshots would be…

Hi @"nelliheinimo", thanks for posting today! It sounds like you might still have some folders or files that contain a large amount of data, if you're not using the Dropbox Backup feature. You can check the sizes of the folders on your account online by following these steps. Once you locate these files, you can delete…

Thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf. In the meantime, if there's anything else we can assist with, feel free to reply back here!

Hi @"KennethDK", thanks for contacting us. As @"Rich" stated, this would be the best method in order to get in contact with the appropriate team. Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.

Hi @"lanos", thanks for the info regarding this matter. In order to look into this behavior in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Shelley25", thanks for bringing this to our attention. If you delete the files in the shared folder, then those files would be deleted for all members of the shared folder. It is worth bearing in mind that they would be able to restore the deleted files as they are the owner of the shared folder. If you created the…

Hi @"Eric M", thanks for the info. How much referral space did you own prior to joining the Dropbox team? What do you see according to the referrals page on your account? A screenshot showing this page, while hiding any names and email addresses, would be helpful!

Hi @"Hamir the Hermit", thanks for messaging the Community. What do you see when you click the Dropbox icon in the system tray near the clock? Do you see an avatar or your initials anywhere there? Any other info or screenshots would be helpful!

No worries, glad to have helped out. Enjoy your weekend! Let me know if you need any more info!

Hi @"Esther B.6", in order to see the option you're referring to, you would need to perform an advanced reinstallation of the Dropbox desktop application by following these steps. During the installation process, you can choose the location of the existing Dropbox folder as mentioned in Step 11.

Hi @"Wenceslao Unzueta", thanks for posting today! If you're looking for the Dropbox Service-Level Agreement, this page regarding the business agreement should help you in this respect. If you have any further queries, feel free to message back.

Hi @"gwencrawford", thanks for bringing this to our attention. We appreciate the feedback regarding your recent communication with Dropbox about the sharing on your account. We take all comments into consideration when improving the Dropbox site and services. Do you have the ticket ID from when you contacted the support…

Thanks for the details. It sounds like something else is deleting the files from your Dropbox folder without your knowledge. Do you have any other programs or services that are monitoring the Dropbox folder, such as security software or antivirus software? Is the computer also being used by another person by any chance?

Hi @"Gillissie", thanks for taking the time to message us. We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services. Let me know if you need any more info.

Hi @"Andrew R.50", thanks for messaging the Community. Are the files being deleted from random locations, or from a specific folder in your Dropbox folder? What exactly does the events page say about the deletions on your account? Any other info or screenshots would be helpful!

Hi @"natnat78", thanks for posting today! Are you able to log into your Dropbox account on the site using that email address for the account on your phone? This will help me to assist further!

Thanks for the info. If you mark these specific files as available offline, do they then open normally on your machine?

Hi @"AmyM1", thanks for posting today! What sync icon do these files have on them in Finder? Do they show a cloud icon, or something else, depending on if you're using the new File Provider version or the legacy version? A screenshot showing your files in Finder would help greatly!

Hi @"KHill22", thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing…

Hi @"frozenstein", could you clarify exactly how you're attempting to copy the files over to the other hard drive, step-by step?

Hi @"bornstunnahh", thanks for contacting us, and I'm sorry to hear about this situation. Are you able to reactivate or recreate the email address with the email provider, in order to log in to the Dropbox account? This will help me to assist further.

Hi everyone, thanks for the reports. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"matter1", thanks for messaging the Community! If the Dropbox desktop application is showing that the backup is complete, and the Dropbox Backup site also shows this, then this means that the files have synced correctly. Just for clarification, could you attach a screenshot showing the cloud icon you're seeing, while…