Jay Dropbox Community Moderator

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

HI @"jetnova16", did you disable the Snipping Tool in the same way as these steps? When taking a screenshot, do you only press the Print Screen button, or do you also need to press a function key on your laptop at the same time?

Hi @"NixC", thanks for the message, you can contact the support team directly and they should be able to assist you on this matter.

Thanks for the ticket ID, @"mrjw". I can see that in the last message the support agent advised you to install the stable version of the Dropbox desktop application, as you were running the beta version, and there was no response to that message they sent. In your screenshot, as there aren't any syncing icons, it does…

Hi @"Jazdude", if you're not getting an error when sharing links, then it would mean that the issue isn't related to your Dropbox account. Could you clarify exactly how you were attempting to download the file that was shared with you? Was it via a shared link, a shared folder, or a shared file?

Hi @"dbalmer", thanks for bringing this to our attention. Could you attach a screenshot showing the error message you're getting, while hiding any personal information? This will help me to assist further!

Hi @"GregP1", I've sent you an email, please could you reply to it when you get a chance?

By default, the files and folders should already be online-only when re-checking a folder, however, if this isn't the case, you can mark them as online-only manually.

Hi @captcurret, you need to check all folders in the selective sync window, which would let all folders appear locally on your machine. When this happens, you can also mark those folders as online-only by right clicking them, and the files will be replaced with placeholders.

Hi @"ewtr sdhgfsdfhg", do you still have access to your old devices or browsers in order to view the notifications send to your existing Dropbox Passwords apps?

Thanks for the update, @"KathyMc4", the support agent would be able to continue troubleshooting this matter via email with the additional information you have provided them.

Hi @"gaurav b.2", thanks for bringing this to our attention. When you reinstalled the Dropbox desktop application, did you install it with admin privileges? Is this a personal machine or a company-managed device? This will help me to assist further!

Hi @"Laffi", did you delete the Dropbox folder or files inside it prior to quitting or uninstalling the Dropbox desktop application?

Hi @"Bulldog87", could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Hi @"alexiscastillodj", thanks for bringing this to our attention. I understand your frustration over this matter with regards to your desktop app not being eligible with File Provider. I can see according to our records that you recently submitted a support ticket, and that an agent has replied to your message. I would…

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Hi @"MandyWang", thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Thanks, I've sent you an email, please could you reply to it when you get a chance?

I don't see a reply to the email under the ticket ID my colleague created. Are you certain that you replied to the correct email? Do you have the ticket ID on your end to ensure you're seeing the correct ticket?

Hi @"ema252", did you receive the email from my colleague, and were you able to reply to their email?

Hi @"Micuir", thanks for bringing this to our attention. Could you confirm what OS you're running, and the version of the Dropbox desktop application on your device? This will help me to assist further!

Hi @"White Tower", when you perform an advanced reinstallation of the app, you get the option at the end of the installation to choose the location for the Dropbox folder. Make sure to choose the parent folder in which your current Dropbox folder resides. For instance, if your folder is located in C:\My Files\Dropbox,…

Hi @"spilly82", we appreciate the feedback on this matter and have informed the appropriate teams of your observations. We take all comments into consideration when improving the Dropbox site and linked services.

Are you seeing this in all your folders used for file requests, or just the parent folder?

After testing this some more, when you apply a naming convention, it becomes an automation immediately for that folder, and subfolders if you've enabled that feature. Could you attach a screenshot showing the options you get on the parent folder?

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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Hi @"edrob", do you get same issue when clicking the share button in different browsers?

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hi @"chrisbreen", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress.