Jay Dropbox Community Moderator

@"Rich" wrote:Hi @"Ross_S", I don't use Selective Sync on this computer, and the Dropbox client is running. The option to open the file locally does not appear. This is occuring on multiple computers. Hey @"Rich", it's working fine here: Tested it on Chrome and Safari. If you're using a Mac, make sure that the Flash plugin…

Even if an idea is ‘solved’, we take all feedback into consideration. While I can’t guarantee that there will be changes, given that it’s up to the dev team, all comments and votes are logged and looked into. It’s not just this info from the forums, but also feedback we take from other sources.

Glad to hear that! Changing a username on a system is relatively painless, but other apps get affected, so it might be worth checking if any other apps on your end could have issues similar to the Dropbox app.

Hi @"Alej4ndro", as the thread is still open to voting, and regarding the same issue, I’ve merged your thread here.

Well, it was a humongous file, I’m surprised it only took 5 hours for 33 GB! Happy to hear that you got the file in the end!

Glad to hear it’s working again! If you experience any further issues, let me know, otherwise, have a great Monday!

Hi Ester, assuming that this is an issue where the username you use to login to your computer changed, as well as the home directory, then the following steps should help. Since Dropbox can’t update itself to a new folder location unless you tell it to, this is why it won’t start. Firstly, take note or take a screenshot of…

Hi there, if there’s too many subfolders to check, you can access the photos page, and videos will appear there as well. The search bar can also help by looking for mp4, mov, mpg, avi and other video file formats you might have on the account. Hope this helps!

Hi there, just so you know, if you’re downloading from or uploading it to the site, there is a maximum of 20 GB for a single file. Otherwise, you’ll get an error message. The desktop app is the best way to get large files uploading and downloaded easily.

Hi Tony, could you try quitting the Dropbox desktop application completely and try opening files while the desktop app is closed? If the issue persists while the app is closed, then it could either be an issue with the files in the folder, or with how Word/Excel are reading them. Keep me posted!

Hi there, is this folder in the quick access window, or Favorites? Are you able to right-click and remove it from there? If the Dropbox desktop application has been fully uninstalled, try rebooting the machine to see if this helps.

It’s worth asking them if there’s any restriction, or what speeds they on their end, since there are instances when Dropbox domains are specifically limited for these reasons. We have dealt with cases where Dropbox domains were either completely blocked intentionally, accidentally, or purposely had their speed reduced, and…

Hi there, which browser are you using? Have you tried using a different browser to see if this helps? Other things we recommend to test is to use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Lastly, there is a possibility that a proxy, VPN,…

Hi there, I moved your post to the API forum for our specialist to help!

Hi there, when you’re sharing a folder with users, they need to use a Dropbox account to access it and edit/view files. Do these users already have a Dropbox account, or do they need to create one? If you’ve invited their email, and they already have an account under that email, they’ll be able to instantly access it by…

The last word I can give in this thread is as what I’ve mentioned previously, and Mark and Elixir, nothing else can be used to access your account, except your phone number and emergency backup code. Video calls showing ID and driver’s license won’t help, since we never collected that information in the first place. If we…

@"joaochora" wrote: "Account information. We collect, and associate with your account, the information you provide to us when you do things such as sign up for your account, upgrade to a paid plan, and set up two-factor authentication (like your name, email address, phone number, payment info, and physical address). Some…

Hi Joao, I removed your emails for security reasons. Regarding your issue, this is a very common factor when upgrading a phone or having the emergency backup code saved on Dropbox. The two-step verification scenario you’re experiencing is outlined in my article of the same topic. Unfortunately, without the emergency backup…

Hey there, I moved your thread to the API forum for our specialist to check it out!

Hi there, as Elixir said, there isn’t any setting like this on the iOS mobile app. It’s entirely dependent on your cellular network connection, or WiFi network speeds. Another possibility, if the camera uploads are slow, is if iCloud library, and optimize storage, is turned on. These slow the upload since it is both…

Hi Mike, just want to check something, did you create these comments in the PDF file itself before uploading it to Dropbox (i.e. in your PDF creator), or did you upload the PDF and then use Dropbox to add comments on the file? If they’re previewing it on the site, only the latter will appear. If they’re downloading the…

When you click the links, on the top right it should say Download, with a ▼ . Click that and there should be another option that says ‘Save to my Dropbox’, like so: That will save it into your own account, and then will download automatically to your machine.

Thanks for the clarification on this matter, and that you were able to resolve it on your end!

Hi there, it sounds like they shared the files with you directly to your Dropbox account. You will need to download them directly from the sharing page here, one by one when viewing the files. You can however add them to your Dropbox account if you have enough spare quota, and then it will download to your machine if the…

Hi there, it’s not possible for the Dropbox app to actively increase the reported space on your internal hard drive. Are these Windows or Mac devices? If this is reported by the OS, then it’s unrelated to Dropbox, since the app cannot amend any system settings, or worse, falsify the actual hard disk space.

Hi @"Hollebon", you might be interested in this thread.

Hi @"lalala1997", if that folder is in your Dropbox account and is taking up space, you can try deleting the folder when the Dropbox desktop application is paused, or closed completely. The next time it syncs, it’ll detect that the folder is missing and then remove it from your machine and the site.

It depends on how your files and folders are structured. Any files moved out of a shared folder will be deleted for all members of the shared folder, this is something that can’t be avoided, regardless if you’re using Google Drive or not. The same applies for moving files out of your Dropbox folder overall, it will delete…

Hi Gabby, sounds like you’ve got Google Drive and Dropbox linked somehow. The .tmp.drivedownload folder appears to be a temporary folder that is created every time you download something from Google Drive. Most likely, the Dropbox folder is located inside the Google Drive folder, though this is just a guess on my end. What…